Tom Wood Volkswagen - Service Center

Fast friendly service from Xander. Good communication throughout the transaction. Dealt with issue in prompt manner. Good communication throughout the transaction. Dealt with issue in prompt manner. More

Tom Wood Team are genuine VW parts. Outstanding customer service!!Keep it up. Awesome Dealership! Outstanding customer service!!Keep it up. Awesome Dealership! More

Really enjoyed my time here! Everybody in the service department was excellent and helpful would definitely recommend coming here for anybody looking for exceptional service! Everybody in the service department was excellent and helpful would definitely recommend coming here for anybody looking for exceptional service! More

Was told service would take 3 to 4 hours. Ended up at 5 1/2 hours. Engine code scanner was down then tech took lunch and my car sat. Ended up at 5 1/2 hours. Engine code scanner was down then tech took lunch and my car sat. More

They are friendly, well informed efficient. They have specials which they make sure you receive. They have specials which they make sure you receive. More

Love this place. Maintenance is finished on time or early! Buying new was a breeze. Ask for Ryan. Maintenance is finished on time or early! Buying new was a breeze. Ask for Ryan. More

I have been using Tom Wood VW since 2004 and will not let any other mechanic work on my VW vehicles. Always get Great Service. any other mechanic work on my VW vehicles. Always get Great Service. More

This place is a mess. They have very few employees. I called many times, left several messages while working on my car and no one ever returned calls or answered my questi They have very few employees. I called many times, left several messages while working on my car and no one ever returned calls or answered my questions. I was told my rep “should be around but no one can find him” and on two occasions I was just disconnected. In person it wasnt much better and wait times are long just to speak with a person face to face. Two other customers waiting for service said they had similar experiences and were furious. I wont ever go back. When I questioned staff about it they responded “yes, we have some problems.” Really? Lots of other vw dealerships to go to folks. More

I brought my car in for service and the whole process was seamless. I was very pleased. seamless. I was very pleased. More

I would give them a - 100. There is a warranty on my used 2016 Honda Civic A/C condenser. But the Honda dealership wanted to charge $1,750 on the A/C compressor that they said There is a warranty on my used 2016 Honda Civic A/C condenser. But the Honda dealership wanted to charge $1,750 on the A/C compressor that they said was bad. One won't work without the other. So we decided NOT to have them fix either. But still charged us $140.00 to LOOK at the car. Rip off 😡😡😡😡 More