Tom Wood Volkswagen - Service Center

Great service and shuttle ride to work This was my first time at Tom Wood Volkswagen and I have to say I was really impressed. The service department is extremely efficient and everyone w This was my first time at Tom Wood Volkswagen and I have to say I was really impressed. The service department is extremely efficient and everyone was very friendly. Jack took care of me very quickly, and Gene was wonderful and made the shuttle ride a great experience. More

Great staff and amazing service! I really like Tom Woods Volkswagen and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great s I really like Tom Woods Volkswagen and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great service from start to finish, and prices that can't be beat. I dropped off my '03 Jetta for a routine oil change this morning. When the service was complete I had their shuttle pick me up at the office and take me in to get my car. I had a great conversation on the ride into the shop with Gene Horne, the shuttle driver. Gene is such a great guy! Always uplifting and just a pleasure to speak with. Thank you again for yet another great experience! More

Service was awesome and on point Gene Horne who is the shuttle driver for Tom Wood VW service did a very awesome job. He arrived on time. Ride was smooth. Jon Dyer as well is an awe Gene Horne who is the shuttle driver for Tom Wood VW service did a very awesome job. He arrived on time. Ride was smooth. Jon Dyer as well is an awesome service advisor More

Pleasant shuttle ride to Broadripple Hadn't used a shuttle service in many years but had a pleasant experience yesterday at Tom Wood Volkswagen. Gene Horne proved to be a very profession Hadn't used a shuttle service in many years but had a pleasant experience yesterday at Tom Wood Volkswagen. Gene Horne proved to be a very professional driver, pleasant person, and great conversationalist. We enjoyed sharing our experiences in the U.S. Army in Germany, both having served there in the 1960s. Thank you for your service, Gene ! Also enjoyed working with Service Consultant Darrick Thames and speaking with sales rep Greg Suskovich. More

Arrogance and Greedy This organization, lead by the incompetent decisions of Mike Driver and Mike Miller, is a breeding ground for taking as much from its consumers as it This organization, lead by the incompetent decisions of Mike Driver and Mike Miller, is a breeding ground for taking as much from its consumers as it possibly can without regard to owning its own mistakes (mistakes). Be warned that under penalty of the death should you take your vehicle here to be serviced. More

a good day I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then gave me a list of more things to do, but the best part, and the real reason for me writing this, is the customer service from Gene the shuttle driver. He was a joy. He was cordial and got me home and then called when he was on his way to collect me later. This was the best part of my visit to your dealership and service department. You have a real asset there Tom Wood. More

adblue Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no oth Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no other transportation. Charlie was the nicest man. Very Polite and got the job done. Thank You Charlie Price You Are A GREAT GUY. It Would be a nicer world if everyone would treat their customers like Charlie Price Does.!!! Debbie Mitchell. Pendleton In More

Great job! Thank you! I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I needed and explained everything in detail. I felt like he really cared about giving me great service, and that is very unique in the world today. He was very competent, and advised me on what service items I needed and worked with me so it did not break my bank. Gene Horne the shuttle driver also did an outstanding job taking me to where I needed to go. These two guys made my service experience today at Tom Wood Volkswagen excellent. I would highly recommend the Tom Wood service department. Thumbs up all around. Thank you! Thad More

Good services The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experie The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experience today. More

Amazing Experience I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I liv I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I live out of state and came to visit a friend who lives in Indiana. I had a flat tire and took my car to Tom Woods Volkswagen. I was a little frustrated and hesitant because, looking at how nice and fancy this place was, I thought it would cost me an arm and a leg just to fix my flat. Boy, was I wrong. The pricing was very great compared to other places I've been, and that was a huge burden lifted off of my shoulders. Also, you could really tell that the service tech that helped me, Derrick Thames, really loves what he does. He had the best attitude and made sure my car was ready to go quickly. It's not every day that you find someone that is so clearly in love with their job. Very refreshing. More