Tom Wood Volkswagen - Service Center

a good day I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then gave me a list of more things to do, but the best part, and the real reason for me writing this, is the customer service from Gene the shuttle driver. He was a joy. He was cordial and got me home and then called when he was on his way to collect me later. This was the best part of my visit to your dealership and service department. You have a real asset there Tom Wood. More

adblue Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no oth Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no other transportation. Charlie was the nicest man. Very Polite and got the job done. Thank You Charlie Price You Are A GREAT GUY. It Would be a nicer world if everyone would treat their customers like Charlie Price Does.!!! Debbie Mitchell. Pendleton In More

Great job! Thank you! I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I needed and explained everything in detail. I felt like he really cared about giving me great service, and that is very unique in the world today. He was very competent, and advised me on what service items I needed and worked with me so it did not break my bank. Gene Horne the shuttle driver also did an outstanding job taking me to where I needed to go. These two guys made my service experience today at Tom Wood Volkswagen excellent. I would highly recommend the Tom Wood service department. Thumbs up all around. Thank you! Thad More

Good services The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experie The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experience today. More

Amazing Experience I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I liv I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I live out of state and came to visit a friend who lives in Indiana. I had a flat tire and took my car to Tom Woods Volkswagen. I was a little frustrated and hesitant because, looking at how nice and fancy this place was, I thought it would cost me an arm and a leg just to fix my flat. Boy, was I wrong. The pricing was very great compared to other places I've been, and that was a huge burden lifted off of my shoulders. Also, you could really tell that the service tech that helped me, Derrick Thames, really loves what he does. He had the best attitude and made sure my car was ready to go quickly. It's not every day that you find someone that is so clearly in love with their job. Very refreshing. More

My visit I accompanied my daughter to service her car. Everyone was attentive and helpful. If I need to buy a car I will meet with Robert Gooding for help. He I accompanied my daughter to service her car. Everyone was attentive and helpful. If I need to buy a car I will meet with Robert Gooding for help. He seems very considerate of the buyers needs. More

Tom Wood VW service dept has gone way downhill over the last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be behind it because they used to be decent, in my opinion, but that is not longer the case. I would not trust their word or trust them to properly service my automobile. More

We purchased this Jetta at Tom Wood. I have used Tom Wood VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I first got the Jetta in everything went well. When I would call into the service department, I actually spoke to a service advisor. Now when I call I speak to someone that says they are a service advisor, but when I ask questions about how long the repair may take, they always have to ask "the guys". Today I waited on the phone for 10 minutes just for the person in service to reboot their computer. Then found out that they had deleted me from their database. Did I mention I bought the car new at Tom Wood? After some more time waiting on the phone, the person found me in a backup database and seems to have added me back into their system. None of the database issues were necessary since I stated very clearly that I wanted to know when they first answered. "How much time will my specific maintenance/service normally take?" I was trying to plan my day around the maintenance. Total call time 15 minutes - just to find out how long it takes to service a DSG transmission. That call takes the cake - time to move on. (By the way, the person at Tom Wood VW reports that a standard DSG transmission service - oil and filter - should be at least 2 to 3 hours.) More

12/21/2012- Tom Wood is a big joke! To start our the service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all da service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all day job. I dropped the car off and was told they did not have any loner cars, so I had to us Enterprise and they would pay for it. That was wierd as I was the third person in the dealership that morning??? I waited and enterprise came to pick me up! I was then called by Tom Wood saying they did not have the part and I would have to bring the car back in again. Well you would think when they made the appt. and I gave them the VIN off the car they would have known at that time they did not have the part. After returning the rental car to them I got a letter in the mail about 5 days later from Enterprise stating I had done $1000 dollars in damage to the car! This was crazy if the damage was done it was done after I had returned the car! I travel for a living and rent 50 cars or more a year. THIS PLACE IS A JOKE! I WILL NEVER SHOP NOR HAVE HAVE A CAR SERVICED HERE AGAIN! I WILL HAVE TO SAY FALCONE IS THE BEST OPTION ALL THE WAY AROUND! More

Someone crashed into our minivan. Tom Wood Volkswagon returned it to its former glory. The folks at Tom Wook Volkswagon made it really easy for us. The service manager brought us a loaner vehicle and t returned it to its former glory. The folks at Tom Wook Volkswagon made it really easy for us. The service manager brought us a loaner vehicle and took ours to their shop for repairs. Brian, our Tom Wood Volkswagon advisor, took care of everything for us. He worked with other party's insurance company to secure payment, made the repairs, and delivered to our house. We were glad to get our minivan back but were a little sad to see the red Passat go back to Tom Wood Volkswagon. We were very pleased. More