Tom Wood Volkswagen - Service Center

Tom Wood VW I got great service from John Dwyer and Joe Jacobson today at the dealership. They serviced my vehicle and, when a problem developed, they went out I got great service from John Dwyer and Joe Jacobson today at the dealership. They serviced my vehicle and, when a problem developed, they went out of their way to fix the problem and make sure I had a good experience. I absolutely did have a good experience, and it's entirely because of John and Joe. More

Never go to Tom Wood Service center again Timing chain tensioner failed at 73k miles on a 2012 CC, causing major engine damage. Tom Wood initially tried to charge $115 for a diagnostic when no Timing chain tensioner failed at 73k miles on a 2012 CC, causing major engine damage. Tom Wood initially tried to charge $115 for a diagnostic when nothing was done but trying to start it and put a scope down in the valve cover. From that they estimated $7,000! They never even pulled the Technical Service Bulletin. Found out VW has had problems with defective tensioner causing premature timing chain failure. Maintenance book shows check and replace timing 'belt' if needed at 60k, this vehicle has a timing 'chain' not timing belt. A Class action lawsuit is currently in the works for the tensioner, which has been known by VW since the 1999 Passat. Asked TW for assistance to get VW to stand behind their product and cover the repairs, their response was 'no', only giving me a number to call. They also denied any knowledge of problems with timing chain tensioner. However the service writer immediately suggested it was probably a timing chain problem. I spoke with multiple mechanics who all were surprised a timing chain would fail at that low of mileage. According to an independent mechanic, who I gave a copy of parts list to, indicated their 'worst case scenario' estimate was padded with new items not damaged or needed, and also indicated it wasn't complete with other items they would have charged for making their 'worst case scenario', actually their 'best case scenario'. I will never step foot in any Tom Wood again! If you need a VW dealer, make the drive to Falcone. More

Get it in writing Make sure you get any thing they say in writing: I delt with Tom Wood as my "preferred" dealership in the area to receive my TDI Customer Goodwill Make sure you get any thing they say in writing: I delt with Tom Wood as my "preferred" dealership in the area to receive my TDI Customer Goodwill Package. This package had been provided by Volkswagen to lessen the blow to TDI owners affected by the scandal. It included one $500 gift card to use anywhere cards are excepted, and a second $500 card to use at any volkswagen dealership. I want to make clear I am grateful to Volkswagen Corporation for all they have done for me to try to make things right. With that said, at Tom Wood I delt with Julie Kearney. She explained that I only had less than a year until the cards expired. She told me that they thought that was a short period of time to use the card in some cases and that Tom Wood would issue me a Credit to their dealership if I wanted to convert it before the 12/16 expiration. Today I called Tom Wood and Julie is no longer there. The woman who claims to now be in charge of the program said she was not aware of this. She put me on hold and asked around. When she came back to sge explained that it was offered but it was the last general managers idea and that they now have a new General Manager and he's "great". She would have to check with him. She soon came back and said that he/they would not honor those commitments because "if they offer it to me then they would have to offer it to everyone that asked about it." Here my issue with this: I did not originally solicit this service. As a company you are acknowledging that you made claims to customers but, because there is a leadership change you will not honor those agreements even though I am within the time line provided by a Tom Wood representative (at the time). On top of that, I know I'm not the first to ask to convert it to credit so they opened themselves up to liability long ago. Furthermore, if Tom Wood is cashing in my credit right now they get the money on the card... so how is issuing me a credit that is only good at Tom Wood in the future a bad business move for them? Seems a little silly to me. In a time when they should be building TRUST they are closing doors. I'll be using the credit elsewhere now, and when it comes time to trade my TDI in, I'll be purchasing my new car elsewhere as well. Seems like a good business model to me. More

Great Shuttle Service Tom Wood Volkswagen provides shuttle service for when you are having your car worked on. Each time a guy by the name of Gene Horne has driven me to a Tom Wood Volkswagen provides shuttle service for when you are having your car worked on. Each time a guy by the name of Gene Horne has driven me to and from the office. He's a very pleasant guy to share my company. More