Tom Wood Toyota - Service Center

Jeffery Miles was very polite and professional. He took care of my concerns and made sure that my visit was a pleasant one. Kudos Jeffery!! care of my concerns and made sure that my visit was a pleasant one. Kudos Jeffery!! More

My truck was with the service department for 11 business My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what pro My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what progress was being made with repairs. I even had to show up several times in person to check on status and get answers to my questions . It was very difficult to get the service advisors to answer their phones live. Their email system was not working for most of the time my vehicle was being repaired. This was also very frustrating to my insurance company that was trying to communicate with them and get information from them regarding my repair. On two separate occasions, they told me my vehicle was done and I showed up (via Uber) to get it and it was not fixed. The problem was finally diagnosed and everything was fixed properly, but this was a very frustrating experience overall. More

Excellent Service on my 2015Toyota RAV4 ...Alberto was Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advise Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advised. Happy Customer here! More

Service area needs improvement, techs are fine, but mgmt and customer service reps are below average. Lost ticket and was given no update until I asked. and customer service reps are below average. Lost ticket and was given no update until I asked. More

Easy appointments with super fast service. Clean and updated facility and customer lounge area. Friendly service staff. They go the extra mile to make you a satisfied repeat customer. updated facility and customer lounge area. Friendly service staff. They go the extra mile to make you a satisfied repeat customer. More

Great and timely service.very courteous staff.It took a Great and timely service.very courteous staff. It took a little more than an hour but it was fine. Kept the appointment time. Will be seeing them aga Great and timely service.very courteous staff. It took a little more than an hour but it was fine. Kept the appointment time. Will be seeing them again More

Technicians were efficient and thorough. All staff communicated well and answered all of my questions respectfully. Great service! Price was very reasonable and I’ll be returning fir my next oil chang communicated well and answered all of my questions respectfully. Great service! Price was very reasonable and I’ll be returning fir my next oil change. More

Fantastic service team! I am always happy with the excellent customer service that Neal and his team provide. I have trusted my Tacoma with them for many years now and never skipped a beat. thank yo excellent customer service that Neal and his team provide. I have trusted my Tacoma with them for many years now and never skipped a beat. thank you! More

This dealership has always been first rate. The people make all the difference, especially Neil. I have purchased my cars there and serviced them there. The work has been top notch, but the people are why make all the difference, especially Neil. I have purchased my cars there and serviced them there. The work has been top notch, but the people are why I return. More

Wonderful service as always! Dropped my car off after hours and they had my service complete before my scheduled appointment time. Always great when they can exceed expectations! hours and they had my service complete before my scheduled appointment time. Always great when they can exceed expectations! More