Back

Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

Sort by
October 27, 2020

Easy appointments with super fast service. Clean and updated facility and customer lounge area. Friendly service staff. They go the extra mile to make you a satisfied repeat customer. More

by Beagledad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Oct 27, 2020 -

Tom Wood Toyota responded

Thank you for stopping by to review Tom Wood Toyota! We are pleased to hear that you enjoyed the service and amenities at our location!

October 27, 2020

Service area needs improvement, techs are fine, but mgmt and customer service reps are below average. Lost ticket and was given no update until I asked. More

by SLFurry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Smith
Nov 10, 2020 -

Tom Wood Toyota responded

I'm a bit disappointed to see this review. We do strive for attentive, accommodating, and professional service, and I'm sorry to hear that we didn't completely hit the mark. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

October 20, 2020

Great and timely service.very courteous staff.It took a Great and timely service.very courteous staff. It took a little more than an hour but it was fine. Kept the appointment time. Will be seeing them aga More

by krassipiper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Oct 20, 2020 -

Tom Wood Toyota responded

Thank you for the review! We are grateful that we got the opportunity to work with you here at Tom Wood Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

October 20, 2020

Technicians were efficient and thorough. All staff communicated well and answered all of my questions respectfully. Great service! Price was very reasonable and I’ll be returning fir my next oil chang More

by Sholaday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Tom Wood Toyota responded

Thank you for allowing us the chance to assist you! It's wonderful to hear that you're satisfied with our service and prices. We are glad to have you as a Tom Wood Toyota customer and look forward to your next oil change.

September 08, 2020

Fantastic service team! I am always happy with the excellent customer service that Neal and his team provide. I have trusted my Tacoma with them for many years now and never skipped a beat. thank yo More

by deltaboxii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rodriguez
Sep 08, 2020 -

Tom Wood Toyota responded

Thank you for your confidence in our service team! We are happy to hear that Neal has delivered such excellent service over the years and we appreciate you taking the time to share. Safe travels and we hope to see you back at Tom Wood Toyota!

September 01, 2020

This dealership has always been first rate. The people make all the difference, especially Neil. I have purchased my cars there and serviced them there. The work has been top notch, but the people are why More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Brad Myers
Sep 01, 2020 -

Tom Wood Toyota responded

Hearing that you have had such excellent experiences at Tom Wood Toyota made our day! Thank you for sharing and for shouting out Neil. We are so proud to have earned your business and we are wishing you many safe and happy miles down the road!

August 26, 2020

Wonderful service as always! Dropped my car off after hours and they had my service complete before my scheduled appointment time. Always great when they can exceed expectations! More

by Sparky9445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Fields
Aug 26, 2020 -

Tom Wood Toyota responded

It means a lot that you can depend on our Tom Wood Toyota team for great service, every time. Thank you so much for your repeat business! We look forward to working together for years to come.

August 26, 2020

I’m always happy with the service at Tom Wood Toyota. I was worried about going This time because of Covid but I was able to sit outside and it all went well. More

by stewbase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Aug 26, 2020 -

Tom Wood Toyota responded

Thank you for the review! It is always a pleasure to service your vehicle here at Tom Wood Toyota, and we are glad we could still make the experience comfortable for you during this difficult time. We look forward to your next visit!

August 14, 2020

Always great customer service and efficient work! I am always please with the service I received at Tom Wood Toyota and employees' friendliness and helpfulness. More

by Joyce46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Aug 14, 2020 -

Tom Wood Toyota responded

Hi Joyce - We are delighted to hear that you can depend on our team to provide friendly service, every time. Thank you so much for being a loyal Tom Wood Toyota customer! We are grateful for your support.

August 06, 2020

Very clean and well organized.Nice drinks Very clean and well organized. Nice drinks available. Representative helpful, knowledgeable and polite. Clean car was nice. They took it through th More

by Sandy
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Aug 06, 2020 -

Tom Wood Toyota responded

Hi Sandy - Thank you for the kind words about our team and facilities! We also love to hear that you drove home in a freshly washed vehicle. We appreciate this feedback and hope to see you next time at Tom Wood Toyota!

...
9
...