Tom Wood Toyota - Service Center

First time in this dealership and Trey was attentive to my needs. Scheduled services completed and car was ready when promised. Prices and fees were reasonable. my needs. Scheduled services completed and car was ready when promised. Prices and fees were reasonable. More

It took 3 1/2 hours of my life to get my tires rotated and balanced, cooling system flushed and the car looked over for any needs. Andy Mohr never took more than 2 hours for anything they did. I was a and balanced, cooling system flushed and the car looked over for any needs. Andy Mohr never took more than 2 hours for anything they did. I was a first time customer who was forgotten. More

The dealership is okay, however, they are so busy, they do not take the time to really take care of your car. After leaving the dealership, I made a stop to eat, after that my car was completely dead, it w do not take the time to really take care of your car. After leaving the dealership, I made a stop to eat, after that my car was completely dead, it was not a big deal, the battery was really loose, they did not tighten it at all, they just left it loose, and I did it, no problem, however you take it to the dealer to avoid doing the work yourself. More

Waited 2+ hours to be told keep overnight, next day told head that way to PU & waited another 30/45m. Friendly yes poor customer service head that way to PU & waited another 30/45m. Friendly yes poor customer service More

The service was excellent and fast. We bought our Prius there from Kevin, and it is a superb vehicle. The staff is friendly and efficient. there from Kevin, and it is a superb vehicle. The staff is friendly and efficient. More

The service work was high quality and completed very efficiently and my car was cleaned before I picked it up. There was only one service advisor at their station both at drop off and pick up so both to efficiently and my car was cleaned before I picked it up. There was only one service advisor at their station both at drop off and pick up so both took a little longer than optimal, but not a real problem. More

Trey was awesome to work with. I told him my issue with my car and he got help right away. He showed he cared! I Would also like to thank the car repair guy who actually did the work on the Lugnuts on my c my car and he got help right away. He showed he cared! I Would also like to thank the car repair guy who actually did the work on the Lugnuts on my car. He was on his way out the door, but stayed behind to fix my car! That was exemplary. Unfortunately I did not get his name. Trey would know his name.He actually changed clothes, and got back into his work clothes to fix my car. More

I only came in for an Oil Change and filter. Car was finished on time. Service rep was friendly and courteous. Car was washed without asking. finished on time. Service rep was friendly and courteous. Car was washed without asking. More

Inspite of returning my car due to oil leak again I gave 5 star. Dennis, my contact at Tom Wood, has always been excellent in customer service everytime I visited. He's very helpful, patient and professiona 5 star. Dennis, my contact at Tom Wood, has always been excellent in customer service everytime I visited. He's very helpful, patient and professional. He gor my car n the shop asap and went above and beyond to explaining what is going with my vehicle. He actually took me in the shop and did all the explanation while my car was airlifted. Customer service is something that many businesses have lost but not at Tom Wood because of you. Thank you! More

Great service. Timely. Friendly. Kept me aware of status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter More