Tom Wood Toyota - Service Center

Waited 2+ hours to be told keep overnight, next day told head that way to PU & waited another 30/45m. Friendly yes poor customer service head that way to PU & waited another 30/45m. Friendly yes poor customer service More

The service was excellent and fast. We bought our Prius there from Kevin, and it is a superb vehicle. The staff is friendly and efficient. there from Kevin, and it is a superb vehicle. The staff is friendly and efficient. More

The service work was high quality and completed very efficiently and my car was cleaned before I picked it up. There was only one service advisor at their station both at drop off and pick up so both to efficiently and my car was cleaned before I picked it up. There was only one service advisor at their station both at drop off and pick up so both took a little longer than optimal, but not a real problem. More

Trey was awesome to work with. I told him my issue with my car and he got help right away. He showed he cared! I Would also like to thank the car repair guy who actually did the work on the Lugnuts on my c my car and he got help right away. He showed he cared! I Would also like to thank the car repair guy who actually did the work on the Lugnuts on my car. He was on his way out the door, but stayed behind to fix my car! That was exemplary. Unfortunately I did not get his name. Trey would know his name.He actually changed clothes, and got back into his work clothes to fix my car. More

I only came in for an Oil Change and filter. Car was finished on time. Service rep was friendly and courteous. Car was washed without asking. finished on time. Service rep was friendly and courteous. Car was washed without asking. More

Inspite of returning my car due to oil leak again I gave 5 star. Dennis, my contact at Tom Wood, has always been excellent in customer service everytime I visited. He's very helpful, patient and professiona 5 star. Dennis, my contact at Tom Wood, has always been excellent in customer service everytime I visited. He's very helpful, patient and professional. He gor my car n the shop asap and went above and beyond to explaining what is going with my vehicle. He actually took me in the shop and did all the explanation while my car was airlifted. Customer service is something that many businesses have lost but not at Tom Wood because of you. Thank you! More

Great service. Timely. Friendly. Kept me aware of status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter More

Jeffery Miles was very polite and professional. He took care of my concerns and made sure that my visit was a pleasant one. Kudos Jeffery!! care of my concerns and made sure that my visit was a pleasant one. Kudos Jeffery!! More

My truck was with the service department for 11 business My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what pro My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what progress was being made with repairs. I even had to show up several times in person to check on status and get answers to my questions . It was very difficult to get the service advisors to answer their phones live. Their email system was not working for most of the time my vehicle was being repaired. This was also very frustrating to my insurance company that was trying to communicate with them and get information from them regarding my repair. On two separate occasions, they told me my vehicle was done and I showed up (via Uber) to get it and it was not fixed. The problem was finally diagnosed and everything was fixed properly, but this was a very frustrating experience overall. More

Excellent Service on my 2015Toyota RAV4 ...Alberto was Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advise Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advised. Happy Customer here! More