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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

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May 09, 2021

It is a best place to visit for any kinds of Services.very Friendly and service work is quality plus prize is affordable. Much love. More

by Olamiposiadeniyi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NICK COULBERN, Alberto Rodriguez
May 10, 2021 -

Tom Wood Toyota responded

Thank you for the positive feedback and for trusting the Tom Wood Toyota team with your vehicle care. Drive safe and see you next time!

April 29, 2021

Very professional, and explained problems in a way I could understand. Promised follow up and did so in one day. Will call today to schedule a day and time for repairs to be made. More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Apr 29, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you again down the road!

April 25, 2021

The oil change reminder, and mileage sticker was not replaced in the front windshield. Inquired as to having a purchased air filter from your parts department replaced and was informed that there would More

by Avalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Smith
May 10, 2021 -

Tom Wood Toyota responded

This review is a bit disappointing to read. We are grateful for your returning business here, and I would certainly like to speak with you directly about what happened and see what more we can do to assist you. Unfortunately, I am unable to find your contact information without a full name. Would you consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

April 23, 2021

They took me early and were before the time they quoted me and they were very courteous and polite and professional and very attentive and timely More

by linda619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
Apr 26, 2021 -

Tom Wood Toyota responded

Linda, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Toyota, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 17, 2021

Mr. Coulbern was polite and professional and listened to my concerns about the car. The technician worked efficiently and I also got some recommendations for future service. More

by Kendallk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
Apr 20, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Toyota, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 14, 2021

I would recommend Tom Wood Toyota for service needs. That being said, for items that are not difficult to change yourself, do it yourself. They were going to charge me $63 to replace the cabin filter. I chan More

by Jim C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
Apr 15, 2021 -

Tom Wood Toyota responded

Jim - We do strive for competitive pricing here, and I would be more than willing to speak with you about this directly to ensure we clear up any confusion regarding the cost. Please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

April 08, 2021

A verbalized one hour wait for an oil/filter change turned into two hours. No updates given. Thank goodness I brought a book to read. More

by mtas2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Tom Wood Toyota responded

This review is a bit disappointing to read. We do strive for efficient service here, and I will certainly share this review with my team to ensure we improve our speed and communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

March 16, 2021

First time in this dealership and Trey was attentive to my needs. Scheduled services completed and car was ready when promised. Prices and fees were reasonable. More

by Steve.evans3
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Mar 16, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Toyota, and we will certainly let Trey and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 01, 2021

It took 3 1/2 hours of my life to get my tires rotated and balanced, cooling system flushed and the car looked over for any needs. Andy Mohr never took more than 2 hours for anything they did. I was a More

by Flibberrush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Smith
Mar 18, 2021 -

Tom Wood Toyota responded

This is a concerning review to read, and it certainly doesn't sound like the efficient service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

February 26, 2021

The dealership is okay, however, they are so busy, they do not take the time to really take care of your car. After leaving the dealership, I made a stop to eat, after that my car was completely dead, it w More

by KCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neal Guidarelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rodriguez, Trey Fields
Mar 16, 2021 -

Tom Wood Toyota responded

I am sorry to hear that you did not have a more attentive service experience working with us. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with my team so we can prevent this from happening in the future. If there is anything I can do to assist you or anything more you would like to share, please do not hesitate to reach out to me. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

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