Tom Wood Toyota - Service Center

Service advisors should be better trained. Knowledge and hospitality. They told me at my 5,000 I can do the oil change for free that was in the package but at the end they told me it was an extra cost hospitality. They told me at my 5,000 I can do the oil change for free that was in the package but at the end they told me it was an extra cost More

I’ve been using this dealership for several years and I’m pretty much satisfied with Tom Wood.I probably wouldn’t take my Camry anywhere else. pretty much satisfied with Tom Wood.I probably wouldn’t take my Camry anywhere else. More

The associate was very professional, freindly and helpful. He took care of my problem immediately. The waiting area was very cleaned and service was quick. helpful. He took care of my problem immediately. The waiting area was very cleaned and service was quick. More

It is a best place to visit for any kinds of Services.very Friendly and service work is quality plus prize is affordable. Much love. Services.very Friendly and service work is quality plus prize is affordable. Much love. More

Very professional, and explained problems in a way I could understand. Promised follow up and did so in one day. Will call today to schedule a day and time for repairs to be made. could understand. Promised follow up and did so in one day. Will call today to schedule a day and time for repairs to be made. More

The oil change reminder, and mileage sticker was not replaced in the front windshield. Inquired as to having a purchased air filter from your parts department replaced and was informed that there would replaced in the front windshield. Inquired as to having a purchased air filter from your parts department replaced and was informed that there would be a charge associated with this simple installation. As a repeat customer I would have expected, and appreciated this simple task being complimentary. The air filter was purchased based on the recommendation upon my last visit as needing to be changed or replaced. At the completion of this oil change it was not indicated that the air filter needed to be replaced. Which differs from the recommendation of my last visit in so much as the filter had not been replaced. However, a noise associated with the steering wheel was resolved with a dab of Grease at no charge. Which was greatly appreciated. Also, I was giving a price quote to replace two belts which was suggested would resolve a squeaking noise experienced upon starting the vehicle in the morning. The parts more specifically the belts seemed in line cost-wise, however the labor seemed a little exorbitant in price. More

They took me early and were before the time they quoted me and they were very courteous and polite and professional and very attentive and timely me and they were very courteous and polite and professional and very attentive and timely More

Mr. Coulbern was polite and professional and listened to my concerns about the car. The technician worked efficiently and I also got some recommendations for future service. my concerns about the car. The technician worked efficiently and I also got some recommendations for future service. More

I would recommend Tom Wood Toyota for service needs. That being said, for items that are not difficult to change yourself, do it yourself. They were going to charge me $63 to replace the cabin filter. I chan being said, for items that are not difficult to change yourself, do it yourself. They were going to charge me $63 to replace the cabin filter. I changed myself for $21. Took less than 10 minutes. $42 is a lot of money for 10 minutes of labor! More

A verbalized one hour wait for an oil/filter change turned into two hours. No updates given. Thank goodness I brought a book to read. turned into two hours. No updates given. Thank goodness I brought a book to read. More