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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

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July 16, 2021

Helpful process, found a damaged tire that I had not noticed, gave a discounted price on my oil change, friendly, yes yes yes yes yes More

by davbeatty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
Jul 19, 2021 -

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota and for sharing your positive feedback! We are grateful to have you as a customer and we hope to see you again down the road.

July 07, 2021

Very professional and friendly reception, great area to wait or work More

by cstrimel2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Rodriguez
Jul 07, 2021 -

Tom Wood Toyota responded

Thank you for giving Tom Wood Toyota your business and your positive review!

June 20, 2021

Tom wood Toyota service is EXCELLENT!! On time and great value! Have used for all 125k miles and still going for more. Neil and his team are wonderful!! More

by Sparky9445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith
Jun 21, 2021 -

Tom Wood Toyota responded

Thank you for dropping by to leave us a review! We're thrilled to hear that the service you received at Tom Wood Toyota exceeded expectations, and we appreciate you trusting us with your vehicle care! Safe travels, and see you again next time!

June 18, 2021

Tom Wood rewards loyalty. I have used this dealership for service for 40 years. When working on my 2009 Camry hybrid (315,000 miles) recently, the computer died. Dealer replaced computer free, a $900 part. W More

by Jb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Trey Fields
Jun 18, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We are proud to have earned your business over the years and happy to hear that you are so confident in the Tom Wood Toyota team to get the job done. Drive safely in your 2009 Toyota Camry, and we are looking forward to seeing you back next time!

June 02, 2021

Great staffs. They are so polite . The waiting period is not much and even washed my car after the services. I m so happy with Tom wood More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
Jun 02, 2021 -

Tom Wood Toyota responded

Hi John! Thanks for taking the time to leave your kudos for us. It makes our day to know our staff is making sure our valued guests go home happy. Thank you for choosing Tom Wood Toyota and we hope to see you next time. Drive safe!

May 30, 2021

Dennis is my go to guy when I go to Tom Wood to have my autos serviced. He's very helpful, professional and honest. I truly appreciate his excellent customer service. Thank you! More

by Desto1070
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Jun 01, 2021 -

Tom Wood Toyota responded

Thank you for posting about your 5-star experience with Dennis at Tom Wood Toyota! We look forward to your next visit!

May 21, 2021

Brian in the service department was extremely helpful and courteous. He was able to answer all my questions so I could understand the work being recommended. Also, they were ready for me when I came for th More

by TB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Brunk
May 21, 2021 -

Tom Wood Toyota responded

Thank you for the great review! It is our goal to deliver efficient and accommodating service, and it is wonderful that Brian left the right impression. We are wishing you safe travels and hope to work with you again at Tom Wood Toyota!

May 20, 2021

Service advisors should be better trained. Knowledge and hospitality. They told me at my 5,000 I can do the oil change for free that was in the package but at the end they told me it was an extra cost More

by Barrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I dont remember
Jun 04, 2021 -

Tom Wood Toyota responded

I'm so sorry for the mix-up here. We would never want to mislead our customers and I would appreciate the chance to learn the details of this situation. Would you consider giving me a call so that we can discuss this together? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

May 14, 2021

I’ve been using this dealership for several years and I’m pretty much satisfied with Tom Wood.I probably wouldn’t take my Camry anywhere else. More

by Marydoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
May 14, 2021 -

Tom Wood Toyota responded

Thank you for your confidence in Tom Wood Toyota, and for your business. We are thankful to have you as a customer. Have a wonderful day!

May 10, 2021

The associate was very professional, freindly and helpful. He took care of my problem immediately. The waiting area was very cleaned and service was quick. More

by Leap
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Tom Wood Toyota responded

We are delighted to hear from you! It makes our day knowing our staff and dealership are providing positive experiences for our customers. Thank you for the great review, from all of us at Tom Wood Toyota!

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