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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews
Call Service Center (317) 297-2444

232 Reviews of Tom Wood Toyota - Service Center

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December 04, 2021

Service technician and advisor did an oustanding job keeping me updated on repairs I had scheduled and one additional item that needed attention. Had they not performed thier multi-point inspections we More

by ccsquare1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny-gersdorf , Jeffery Miles
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Dec 06, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with the Tom Wood Toyota team. Drive safely, and we hope to see you back again down the road!

December 04, 2021

Clean and efficient. Friendly staff Work done on time. Love having the dealership close to my location More

by Pia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Tom Wood Toyota responded

We're glad your recent visit didn't disappoint, Pia. Thank you for the awesome review and for taking your business to Tom Wood Toyota! See you next time!

November 28, 2021

I was overcharged for a basic oil change. And I took over an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. More

by Yolanda.wesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neal Guidarelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
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Dec 20, 2021 -

Tom Wood Toyota responded

This is a disappointing review to read, as we want a better service experience than what you have described and I want to apologize for the extended delay. I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If I am unable to find your phone number in our database, would you please consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

October 30, 2021

Fast and courteous easy to understand nice waiting room good people and friendly service will come again More

by Td111326
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny
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Nov 01, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you back!

October 13, 2021

Quite accommodating. I got done what work they could perform in the promised time frame. More

by BobTheBuilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
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Oct 14, 2021 -

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota for these repairs! We are glad to know that you're a satisfied customer.

October 01, 2021

Barbara was quick sufficient and thorough. The car was ready in the promised time. All questions were answered. More

by Susie Q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara
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Oct 02, 2021 -

Tom Wood Toyota responded

Susie, it's great to hear that Barbara checked all the boxes during your recent service visit! We're proud to exceed our guest's expectations at Tom Wood Toyota, and we'll look forward to our next chance to do so for you!

September 14, 2021

Computer was down. Slow service. No WiFi while waiting. Clean and spacious waiting room. No masks on service staff. More

by Cporter
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
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Sep 14, 2021 -

Tom Wood Toyota responded

Thank you for your feedback. We will make a note of the concerns you've raised here, as providing a comfortable and professional guest experience is our foremost concern. If you'd like to discuss this further or share any additional information, please also feel free to give me a call. I'd be glad to have a conversation. Best, Neal Guidarelli - Service Manager - 317-298-9081

August 07, 2021

the person who inspected my tac 4 reported that the brakes were ok and my brakes are not ok i need to change them now i think they also charged me for things they didn't do More

by Elvinsotosoto
Recommend Dealer
No
Employees Worked With
Trey Fields
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July 30, 2021

Great service. The service team at Tom Wood Toyota is excellent. Everyone is courteous. Very knowledgeable. Treat customers with respect. I highly recommend this dealership for service. More

by valj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
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Jul 30, 2021 -

Tom Wood Toyota responded

We're happy to hear that the Tom Wood Toyota team was able to provide a five-star service experience. Thank you for taking the time to leave us your review and we hope to see you next time!

July 30, 2021

Great service, super staff (Neil in particular) through checking out of my car, pleasant waiting room. Excellent check in by service technician about my battery that was replaced under warranty. More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Fields
Report | Print
Jul 30, 2021 -

Tom Wood Toyota responded

Thank you for the kind feedback about our service and facilities. We are delighted that Neil could assist with your battery replacement! Have a great day. - Tom Wood Toyota team

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