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Tom Wood Toyota - Service Center

Whitestown, IN

4.7
235 Reviews
Call Service Center (317) 297-2444

235 Reviews of Tom Wood Toyota - Service Center

Sort by
December 17, 2021

Great service department, great professional service reps, great technicians, nice clean facility, overall, a great atmosphere and a great place to visit! More

by jferriell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Underwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Zimny, Dennis Smith, Alberto Rodriguez, Trey Fields
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Dec 17, 2021 -

Tom Wood Toyota responded

It's fantastic to hear that we truly delivered a 5 star experience in every way. The Tom Wood Toyota team is so thankful for your positive feedback, and we hope you'll reach out next time you need automotive care!

December 16, 2021

Clean, fast and courteous service. I highly recommend this dealership for vehicle maintenance. Free car wash too. More

by rbenson57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Report | Print
Dec 16, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you back next time!

December 10, 2021

the scheduling and service people ate very helpful. my car was ready right on time. they offered me an Uber ride home. they washed my car More

by vchang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Report | Print
Dec 11, 2021 -

Tom Wood Toyota responded

It's terrific to hear that our team's desire to ensure you were well accommodated has earned us this positive review. You can always count on the Tom Wood Toyota team to go the extra mile for you, and we hope you'll continue to rely on us for all your service needs!

Dec 11, 2021 -

vchang responded

Yes, i will definitely continue to use your excellent service department

December 04, 2021

Service technician and advisor did an oustanding job keeping me updated on repairs I had scheduled and one additional item that needed attention. Had they not performed thier multi-point inspections we More

by ccsquare1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny-gersdorf , Jeffery Miles
Report | Print
Dec 06, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with the Tom Wood Toyota team. Drive safely, and we hope to see you back again down the road!

December 04, 2021

Clean and efficient. Friendly staff Work done on time. Love having the dealership close to my location More

by Pia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Tom Wood Toyota responded

We're glad your recent visit didn't disappoint, Pia. Thank you for the awesome review and for taking your business to Tom Wood Toyota! See you next time!

November 28, 2021

I was overcharged for a basic oil change. And I took over an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. More

by Yolanda.wesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neal Guidarelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
Report | Print
Dec 20, 2021 -

Tom Wood Toyota responded

This is a disappointing review to read, as we want a better service experience than what you have described and I want to apologize for the extended delay. I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If I am unable to find your phone number in our database, would you please consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

October 30, 2021

Fast and courteous easy to understand nice waiting room good people and friendly service will come again More

by Td111326
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny
Report | Print
Nov 01, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you back!

October 13, 2021

Quite accommodating. I got done what work they could perform in the promised time frame. More

by BobTheBuilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
Report | Print
Oct 14, 2021 -

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota for these repairs! We are glad to know that you're a satisfied customer.

October 01, 2021

Barbara was quick sufficient and thorough. The car was ready in the promised time. All questions were answered. More

by Susie Q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Oct 02, 2021 -

Tom Wood Toyota responded

Susie, it's great to hear that Barbara checked all the boxes during your recent service visit! We're proud to exceed our guest's expectations at Tom Wood Toyota, and we'll look forward to our next chance to do so for you!

September 14, 2021

Computer was down. Slow service. No WiFi while waiting. Clean and spacious waiting room. No masks on service staff. More

by Cporter
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Report | Print
Sep 14, 2021 -

Tom Wood Toyota responded

Thank you for your feedback. We will make a note of the concerns you've raised here, as providing a comfortable and professional guest experience is our foremost concern. If you'd like to discuss this further or share any additional information, please also feel free to give me a call. I'd be glad to have a conversation. Best, Neal Guidarelli - Service Manager - 317-298-9081

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