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Tom Wood Toyota - Service Center

Whitestown, IN

4.7
235 Reviews

235 Reviews of Tom Wood Toyota - Service Center

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May 05, 2022

Very good service 👍. Barbra was very professional & knowledgeable . Recommended that I don't need to replace my rear brakes. More

by dattagita@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Barbra
May 05, 2022 -

Tom Wood Toyota responded

Thank you for taking time to share this feedback about Barbra and our Tom Wood Toyota team! We are so glad to hear that you had a positive service experience. Safe driving!

May 02, 2022

The issue here is the excessive cost of labor when you go I put on a set of new tires but the labor was nearly $200 even though I took a vantage of a sale to get a tire free for a dollar by the time you pay More

by Strongs_us
Recommend Dealer
No
Employees Worked With
Not listed
May 02, 2022 -

Tom Wood Toyota responded

Thank you Mr. Strong for taking my call on this matter. I am glad I was able to clear up the confusion on the pricing. The total labor of the ticket was $199.95. $80 for the labor to install the tires ($20 per tire) and $119.95 for the alignment. If there is anything further you would like to share or have questions on, please contact me directly. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

May 01, 2022

Excellent dealership with great people working there. Sales and service department is the best I have encountered. More

by Gisela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
May 02, 2022 -

Tom Wood Toyota responded

Gisela, thank you for the great review! We appreciate your business and hope to see you back at Tom Wood Toyota. Safe travels!

April 20, 2022

The service staff were very helpful in getting my 4Runner repaired. The dealership was clean and the staff was very welcoming and responsive. More

by Ian A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
Apr 20, 2022 -

Tom Wood Toyota responded

Ian, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Tom Wood Toyota team. Drive safely in your Toyota 4Runner, and we hope to see you back!

April 05, 2022

Prompt and efficient service. Even checked out a possible problem and gave me a ‘no pressure’ suggestion if it happens again. More

by CClark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Apr 05, 2022 -

Tom Wood Toyota responded

It's wonderful to hear you received the prompt and client-centric service we pride ourselves on. Thank you for the amazing feedback and for trusting Tom Wood Toyota with your auto needs!

April 01, 2022

We had a great experience- quick oil change and activities for the kids while we waited. Only wish there were snacks for them:) More

by Comptonbr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Rodriguez
Apr 01, 2022 -

Tom Wood Toyota responded

Thank you for coming to Tom Wood Toyota for your oil change! We appreciate this feedback and will keep it in mind moving forward. Have a great weekend!

January 14, 2022

I love doing business with you. You were always courteous helpful and efficient. Not only that but you got the best coffee in town. Looking forward to seeing you again very soon thank you for your help. More

by Eddhall38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Rodriguez
Jan 14, 2022 -

Tom Wood Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Tom Wood Toyota team. Drive safely, and we can't wait to see you again down the road!

January 14, 2022

Good service department. They had my vehicle done within the set expectations. Friendly staff and comfortable waiting room More

by Cehrenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny
Jan 17, 2022 -

Tom Wood Toyota responded

It's outstanding to hear we're meeting your expectations! Thank you for taking the time to leave some positive feedback about our team and our facilities, and we hope to see you at Tom Wood Toyota again down the road!

January 13, 2022

Barbara in service. Awesome. I’ve been very pleased with the service department at this dealership. I spoke with a sales person while I was waiting this last time, and the gentleman was not pushing me to More

by Bogada7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also Barbara in Service
Jan 13, 2022 -

Tom Wood Toyota responded

Thank you for sharing your experience with Barbara and our team! It is gratifying to hear that you are a happy Tom Wood Toyota customer and we can't wait to welcome you back next time. Drive safely!

January 01, 2022

Helpful and efficient service every time I go to the Whitestown Toyota dealership service department. Thanks More

by ecarpenterwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Jan 03, 2022 -

Tom Wood Toyota responded

Thank you for trusting Tom Wood Toyota to get the job done. We appreciate your kind review and hope you have a great day!

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