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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

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July 16, 2022

I love Tom Wood Toyota…everyone is nice and really try to accommodate. I’ll be back again. More

by Cvale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara in Service
Jul 18, 2022 -

Tom Wood Toyota responded

Thank you for taking the time to review Tom Wood Toyota!

July 05, 2022

Took 3 hours(even after setting up an appt! ) to get an oil change and tire rotation. More

by Sc430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cant remember, both were very nice. Apologized for slow service and even started it himself!
Jul 06, 2022 -

Tom Wood Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver seamless and efficient service, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to assist you or help fix things, please feel free to reach out. Best, Neal Guidarelli - Service Manager - 317-298-9081

July 01, 2022

Superb service! The technician took me at the last second. He answered all my questions with a lot of patience on his part. You see I’m what you would call a “Senio More

by ContinentalCarol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Jul 01, 2022 -

Tom Wood Toyota responded

We appreciate the time you took to give the Tom Wood Toyota team a shoutout! We're always happy to help so please let us know next time we can be of service. Take care!

July 01, 2022

Amazing service. Felt like I was treated like a friend at their home. Then they charged me nothing (FREE) to check over my car. I will recommend Tom Woo More

by DREWCRAWFORD66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forget
Jul 05, 2022 -

Tom Wood Toyota responded

It was a pleasure to service your vehicle at Tom Wood Toyota! Thank you for the five-star rating and confidence in our team. Your recommendation is appreciated by us all. Until next time!

May 25, 2022

Fox News was on the tv in the waiting room. And I am dismayed that Toyota broke it’s promise not to fund candidates who tried to overthrow the 2020 election. More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Tom Wood Toyota responded

Hi Marilyn. Thanks for taking the time to leave us a review. Let us know if we can do anything else to assist you.

May 11, 2022

Need more comuncation between Desk and shop , maybe little more friendly with customers especially Those who have bought the car there More

by bradymike86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Underwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Fernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cuzzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Crowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yash Bansal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields, Josh Tharp
May 11, 2022 -

Tom Wood Toyota responded

Thank you for sharing. We aim to provide a high level of communication and client care, and I'm sorry you feel we've fallen short. I want to better understand how we let you down so we can ensure it doesn't happen again. If you're willing to share the details, please give me a call at 317-298-9081. Best, Neal Guidarelli - Service Manager

May 06, 2022

Barbara in service is exceptional. There is no expensive up sell. There is no looking down their nose at older vehicles. They continue to do me right. More

by Bogada7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara in service
May 06, 2022 -

Tom Wood Toyota responded

We sincerely want the best for our guests and their vehicles, and it's wonderful to hear that Barbara has proven that to you. Thank you for your supportive review for Tom Wood Toyota, and we hope to see you again next time!

May 05, 2022

Very good service 👍. Barbra was very professional & knowledgeable . Recommended that I don't need to replace my rear brakes. More

by dattagita@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Barbra
May 05, 2022 -

Tom Wood Toyota responded

Thank you for taking time to share this feedback about Barbra and our Tom Wood Toyota team! We are so glad to hear that you had a positive service experience. Safe driving!

May 02, 2022

The issue here is the excessive cost of labor when you go I put on a set of new tires but the labor was nearly $200 even though I took a vantage of a sale to get a tire free for a dollar by the time you pay More

by Strongs_us
Recommend Dealer
No
Employees Worked With
Not listed
May 02, 2022 -

Tom Wood Toyota responded

Thank you Mr. Strong for taking my call on this matter. I am glad I was able to clear up the confusion on the pricing. The total labor of the ticket was $199.95. $80 for the labor to install the tires ($20 per tire) and $119.95 for the alignment. If there is anything further you would like to share or have questions on, please contact me directly. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

May 01, 2022

Excellent dealership with great people working there. Sales and service department is the best I have encountered. More

by Gisela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
May 02, 2022 -

Tom Wood Toyota responded

Gisela, thank you for the great review! We appreciate your business and hope to see you back at Tom Wood Toyota. Safe travels!