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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
236 Reviews

236 Reviews of Tom Wood Toyota - Service Center

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October 14, 2017

Solved problem in very quickly Very professional. Fixed problem caused by someone else. Found and fixed very quickly. Kept me updated and took me into bay area to show me the proble More

by Drayw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
October 11, 2017

Nail in Tire Thanks for rapid & great customer service!!! I always get awesome service from the Service & Sales Team! Thanks for eveything you do when I’m there!! More

by Leigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Powell is great!!!
October 07, 2017

Detail, oil change, and consultation on tires This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep More

by TundraRw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil G.
October 02, 2017

Positive I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September co More

by RPB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
September 27, 2017

Loyalty doesn't matter here. After being a loyal customer for years I took my Tacoma in for service. At the end of the day, I was told it would be almost 8 grand to fix my truck. More

by Mr smith 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
Sep 28, 2017 -

Tom Wood Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership, and have tried to contact you to resolve the issue. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Thank you, Jeremy Forsyth Parts and Service Director Tom Wood Toyota 4202 Lafayette Rd. Indianapolis, IN 46254 (317)298-9072 Direct (317)716-7344 Cell (317)297-2444 Main (317)387-2090 Fax Jeremy_forsyth@tomwood.com

September 12, 2017

I get what I need The service staff tells me exactly what I need. I never leave Tom Wood service feeling as though I was ripped off. Everyone is always polite. More

by Lanie G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Powell
September 09, 2017

excellent and reliable Excellent Service given. Tom Wood has earned my trust and that is why I take my Toyota there and not another dealer.and the follow up is great no comp More

by Anne123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil guidarelli
August 30, 2017

Oil Change and other maintenance They changed my oil/filter. Their work was satisfactory. They presented a list of other maintenance items from which I chose what I wanted. Car deli More

by Ronaldshumaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.R. White
August 11, 2017

Superb servicing Took my Jetta in for a muffler issue. Neal was thorough and detailed in his explanation of the issue, which was promptly fixed. I haven't had any prob More

by Katiep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
August 10, 2017

Courteous The entire staff is very courteous. There are two waiting rooms and free Wi-Fi plus chargers. Wait time is never over the time they tell you. Fre More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.R. White