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232 Reviews of Tom Wood Toyota - Service Center
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February 05, 2018
35 year customer I keep my cars for a long time because I LOVE not having a car payment. Tom Wood Service makes this possible. Over the years, they have even explained I keep my cars for a long time because I LOVE not having a car payment. Tom Wood Service makes this possible. Over the years, they have even explained why a few of the repairs I requested were not worth the expense!! Unprecedented! For the past few years, Erin Powell has been taking good care of me. More
by Hybrid
Employees Worked With
ERIN Powell
January 22, 2018
Good service on a synthetic oil change and 4-wheel alignment Erin Powell takes great care of her customers, treating them with the same level of care and kindness that you'd liken to a family member or good frie Erin Powell takes great care of her customers, treating them with the same level of care and kindness that you'd liken to a family member or good friend. I entrust my Avalon hybrid to her and the experienced and skilled team at Tom Wood Toyota. I'm looking forward to seeing their new facility on the northwest side of Indianapolis. More
by Russ
Employees Worked With
Erin Powell
January 03, 2018
50/50 I have a warranty on my car but they charged me $133 for a heat shield that muffler shop it would’ve been $20 when I called Ralph’s muffler. Need to b I have a warranty on my car but they charged me $133 for a heat shield that muffler shop it would’ve been $20 when I called Ralph’s muffler. Need to be specific what does a warranty cover If I have bumper to bumper warranty #NotGoodBusiness More
by James Franklin
Employees Worked With
Dave
December 05, 2017
Routine Maintance - Superior Service Routine oil change/tire rotation for a 2017 VW Jetta. Neal was extremely helpful, offered prompt service, and answered all of my questions. I highly r Routine oil change/tire rotation for a 2017 VW Jetta. Neal was extremely helpful, offered prompt service, and answered all of my questions. I highly recommend Tom Wood, and specifically Neal, for all service needs. More
by Thekatiep7
Employees Worked With
Neal Guidarelli
October 26, 2017
JLK Tom Wood review Great service. I’ve taken my Toyota’s, a Tundra and now a Highlander, to Tom Wood for years. I’ve never had an issue with their work. Their service Great service. I’ve taken my Toyota’s, a Tundra and now a Highlander, to Tom Wood for years. I’ve never had an issue with their work. Their service agents are always friendly and willing to take the time to explain issues and answer questions. More
by jlk2
Employees Worked With
Erin Powell
October 18, 2017
I love Tom Wood Toyota! Tom Wood has serviced my Toyota Sienna Van since I bought it from them (used) in 2004. It now has 135,000 miles on it, and I plan for 100,000+ more! Tom Wood has serviced my Toyota Sienna Van since I bought it from them (used) in 2004. It now has 135,000 miles on it, and I plan for 100,000+ more! Either major or minor repairs or just service, I count on them - like when my run-flat tires were going soft - they put air in the tires a couple of times for me, with no charge before putting on new tires. And when the way- back seat was stuck in the fold-up position - there were 4 techs in the back trying to figure out how it had gotten locked in place. I have always been treated courteously and promptly. More
by Sock Girl
Employees Worked With
Chad, Neal
October 14, 2017
Solved problem in very quickly Very professional. Fixed problem caused by someone else. Found and fixed very quickly. Kept me updated and took me into bay area to show me the proble Very professional. Fixed problem caused by someone else. Found and fixed very quickly. Kept me updated and took me into bay area to show me the problem. More
by Drayw
Employees Worked With
Chad Cooper
October 11, 2017
Nail in Tire Thanks for rapid & great customer service!!! I always get awesome service from the Service & Sales Team! Thanks for eveything you do when I’m there!! Thanks for rapid & great customer service!!! I always get awesome service from the Service & Sales Team! Thanks for eveything you do when I’m there!! More
by Leigh
Employees Worked With
Erin Powell is great!!!
October 07, 2017
Detail, oil change, and consultation on tires This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep gave me all the options and let me know when the sales would end without pressure. Nicely done. More
by TundraRw
Employees Worked With
Neil G.
October 02, 2017
Positive I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September co I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September coupon was a great value. More
by RPB
Employees Worked With
Chad Cooper
