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Tom Wood Toyota - Service Center

Whitestown, IN

4.7
235 Reviews

235 Reviews of Tom Wood Toyota - Service Center

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April 12, 2018

Oil change Wonderful prompt friendly service. The service needed was explained well to me using state if the art equipment to show wear and tear on car. . More

by Khorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ANDREA TAYLOR
May 07, 2018 -

Tom Wood Toyota responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.

April 10, 2018

Great Service The service I received at Tom Wood Toyota through Chad Cooper was very attentive and helpful. The time it took to service my car was right at the one More

by martha5520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
May 07, 2018 -

Tom Wood Toyota responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

March 25, 2018

Erin Powell always takes good care of us! We've been taking our cars to Tom Wood for about 10 years, and have had good service for the whole time; we trust our Camrys to them. Over the past f More

by CarlC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Powell
May 07, 2018 -

Tom Wood Toyota responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

March 22, 2018

Service visit Everyone was courteous professional always kept me updated on the process. Will do all my service at that location from this Now on. Marquez and Jere More

by Skegley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markes, Jeremy Forsyth
May 07, 2018 -

Tom Wood Toyota responded

Mark Twain once said he could live two weeks on a good compliment. That’s how our Service Department feels about comments like yours. Thanks, you made our day.

March 13, 2018

State of the Art and Elite Willing to listen and help. So glad I decided to go and look for a car at Tom Wood Toyota on Lafayette Rd, which now has moved to 6408 Crane Dr. White More

by Granny 1550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Lewis , JAMES THOMPSON
May 07, 2018 -

Tom Wood Toyota responded

Thank you for your kind words. We’ve spent 50 years building our business, and our Service Departments are an essential part of it. Glad you were pleased with us.

March 10, 2018

Courteous and Helpful: Neal Guidarelli was my Service Lane Manager and was courteous and helpful in explaining what needed to be done on my 1996 Toyota Avalon's brakes. He s More

by carole finnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
May 07, 2018 -

Tom Wood Toyota responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

March 09, 2018

Tom Wood Excellent service and a beautiful new facility. I have always had great service here, and this time was no different. That’s why I don’t go anywhere e More

by Conway2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martez
May 07, 2018 -

Tom Wood Toyota responded

What an excellent review! Thank you so much. Just a reminder, ours is a full-service Service Department. We’re here for things like oil changes, batteries, and tires, too.

March 08, 2018

Couldn’t handle an oil change I took my none Toyota vehicle to this dealer for a basic oil change. I only utilized them because it is the dealership where I purchased my vehicle an More

by Serv1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Forsyth
Mar 12, 2018 -

Tom Wood Toyota responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and would like to get in contact with you in order to determine what exactly went wrong and then eventually work together on a solution. Please give me a call at (317) 297-2444, or email me at Eric_Peterson@tomwood.com. Thank you. - Eric Peterson, General Manager at Tom Wood Toyota

March 02, 2018

Great staff, facility, & services. Always professional service. Friendly & helpful staff. Great new facility. Loved the Uber shuttle. Wish they were still near my home at Lafayette Road More

by KatieRose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
May 07, 2018 -

Tom Wood Toyota responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

February 28, 2018

Service Great service and personal attention!!! Only problem was time spent waiting on oil change (2 hrs) Waiting room and restroom was excellent and VERY cl More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin
May 07, 2018 -

Tom Wood Toyota responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

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