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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
237 Reviews

237 Reviews of Tom Wood Toyota - Service Center

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September 19, 2024

Usually quick and keeps you upto date on what is being looked at for the vehicle, second time they have not done a complementary wash even when it’s on the service report. Please just take it off if you’r More

by Ethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 24, 2024 -

Tom Wood Toyota responded

Ethan, thanks for your feedback. We apologize for missing the complimentary wash and will make sure to address this with our team. If you have any other concerns or need further assistance, please reach out to us directly. Thank you, Neal Guidarelli - Service & Parts Director - 317-298-9081

September 07, 2024

Toyota of Whitestown always does a truly Professional job on my 2016 Corolla. Thank You More

by trharm8255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Tom Wood Toyota responded

We appreciate your business and your review! Thanks for choosing us for your 2016 Toyota Corolla's needs, from the Tom Wood Toyota Team!

September 04, 2024

Excellent service and facility. Timely, friendly and helpful with my questions regarding my Toyota Crown. More

by priggs19
Recommend Dealer
Yes
Employees Worked With
Kolton Nowlin
Sep 04, 2024 -

Tom Wood Toyota responded

Thank you for the fantastic review! We're delighted to hear that our team at Tom Wood Toyota provided timely and friendly service. Enjoy your Toyota Crown, and feel free to reach out with any more questions!

August 14, 2024

Always pleased with my service here, although didn’t receive complementary car wash this time prior to pick up. Also, not sure why a mini detail is available on the envelope for key drop off but not an More

by CB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dashawn
Aug 14, 2024 -

Tom Wood Toyota responded

Thank you for your feedback! We're glad to hear you're pleased with our service at Tom Wood Toyota. We apologize for the missed car wash and any confusion regarding the mini detail option; we'll look into this to improve future visits.

July 09, 2024

Service was better than expected! Advisor was excellent explained everything that was done and showed me pictures More

by bsailer15330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Tom Wood Toyota responded

We're delighted to hear that our service exceeded your expectations at Tom Wood Toyota! Thanks for highlighting the excellent work of our advisor.

June 22, 2024

Kolton, I met upon arrival for my vehicle servicing and was very professional/polite and accommodating. More

by delliot9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton
Jun 24, 2024 -

Tom Wood Toyota responded

We're delighted to hear that Kolton provided professional and accommodating service during your visit at Tom Wood Toyota. Thanks for sharing this positive feedback!

June 01, 2024

Service was great as always. Car was done in a timely manner and ready just as we arrived. More

by Thatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Jun 03, 2024 -

Tom Wood Toyota responded

We appreciate your business and your review! Thanks from the Tom Wood Toyota Team, Thatch!

May 29, 2024

Always helpful. We don’t feel like they try to sell you services that aren’t needed. We’ve been going here many years and have never had a bad experience! More

by mhkadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Redman
May 29, 2024 -

Tom Wood Toyota responded

Thank you for your loyalty and kind words! We're glad to hear that our team at Tom Wood Toyota consistently provides helpful service without any pressure. We look forward to serving you for many more years!

May 22, 2024

It was a fine experience. Easy to get an appointment, changed the appointment with no problems when we lost a key fob and needed to replace it. Work was done in about 40 min More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Tom Wood Toyota responded

Carolyn, it's great to know that Nick and our team at Tom Wood Toyota were able to accommodate your needs efficiently. We're here for you anytime!

May 04, 2024

Great staff courteous always on top of the service. Always great work. They take great care of my Toyota 4 runner and have for years it’s a 2006 and they keep it running like brand new. I’ve been impre More

by 627patchon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Tom Wood Toyota responded

We're delighted to know that you've been satisfied with our service for so many years! Keeping your Toyota 4Runner in top shape is always a priority at Tom Wood Toyota. Thanks for sticking with us since '89, and here's to many more years of great work together!

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