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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

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June 22, 2024

Kolton, I met upon arrival for my vehicle servicing and was very professional/polite and accommodating. More

by delliot9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton
Jun 24, 2024 -

Tom Wood Toyota responded

We're delighted to hear that Kolton provided professional and accommodating service during your visit at Tom Wood Toyota. Thanks for sharing this positive feedback!

June 01, 2024

Service was great as always. Car was done in a timely manner and ready just as we arrived. More

by Thatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Jun 03, 2024 -

Tom Wood Toyota responded

We appreciate your business and your review! Thanks from the Tom Wood Toyota Team, Thatch!

May 29, 2024

Always helpful. We don’t feel like they try to sell you services that aren’t needed. We’ve been going here many years and have never had a bad experience! More

by mhkadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Redman
May 29, 2024 -

Tom Wood Toyota responded

Thank you for your loyalty and kind words! We're glad to hear that our team at Tom Wood Toyota consistently provides helpful service without any pressure. We look forward to serving you for many more years!

May 22, 2024

It was a fine experience. Easy to get an appointment, changed the appointment with no problems when we lost a key fob and needed to replace it. Work was done in about 40 min More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Tom Wood Toyota responded

Carolyn, it's great to know that Nick and our team at Tom Wood Toyota were able to accommodate your needs efficiently. We're here for you anytime!

May 04, 2024

Great staff courteous always on top of the service. Always great work. They take great care of my Toyota 4 runner and have for years it’s a 2006 and they keep it running like brand new. I’ve been impre More

by 627patchon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Tom Wood Toyota responded

We're delighted to know that you've been satisfied with our service for so many years! Keeping your Toyota 4Runner in top shape is always a priority at Tom Wood Toyota. Thanks for sticking with us since '89, and here's to many more years of great work together!

July 28, 2023

Barbara Zimny is awesome. I purchased a new 2022 Toyota Sienna Platinum at a different dealership (which was a big mistake!) but take it to Barbara for service because she is More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Zimny
Jul 31, 2023 -

Tom Wood Toyota responded

Dennis, it's great to know that Barbara has been providing you with superior service at Tom Wood Toyota. We appreciate your recommendation and look forward to continuing our business with you! Safe travels until we see you next time!

November 30, 2022

I have worked with 3 different service advisors now, and am now convinced they are all good. Most recently it was Scott Goodson. They are good in every possible way. Honesty and integrity are hard to come More

by Bogada7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Nov 30, 2022 -

Tom Wood Toyota responded

This review makes our day! Thank you for trusting Tom Wood Toyota with your business and your vehicle. We will pass along your feedback to Scott and the team, they will appreciate your support. Drive safely until we see you again!

August 05, 2022

My repair experience with customer service rep Nick Coulbern was outstanding. After I winced at the proposed price of a new tire, he found me a less expensive one. He also told me I can order a new Pri More

by Prius Owner Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
Aug 08, 2022 -

Tom Wood Toyota responded

Thank you so much, Liz, for the five-star review and for sharing some of the details from your most recent experience at Tom Wood Toyota! It is great to hear that Nick left a positive impression and ensured everything was taken care of up to our high standards. See you next time!

August 03, 2022

I like it’s location and excellent service. The front desk is very polite and excellent waiting area More

by ydu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Aug 03, 2022 -

Tom Wood Toyota responded

Thank you for sharing this awesome review! We are happy to have earned your business and we hope to see you at Tom Wood Toyota for your future service needs. Have a great day!

July 24, 2022

Fast and easy. I like the email use for repair and consult and easy to make an appointment. More

by gltruax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
Jul 25, 2022 -

Tom Wood Toyota responded

Thank you for reviewing us! We appreciate your business and hope to see you back at Tom Wood Toyota!

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