Tom Wood Toyota - Service Center

Wiring issue, with a easy fix Went in for wiring issue, thinking i have a frayed wire in the bulk head pass through. Two hours of diagnostic later, it was a wiring connection behin Went in for wiring issue, thinking i have a frayed wire in the bulk head pass through. Two hours of diagnostic later, it was a wiring connection behind the fuse panel came loose. I will be keeping my eye on it in the future More

Nice place Very cordial and respectful people. If you go there with appointment 1 hour for oil change that is not bad with free car wash. While you enjoy hot co Very cordial and respectful people. If you go there with appointment 1 hour for oil change that is not bad with free car wash. While you enjoy hot coffee. I love the place More

Service fees too high Brought in 1 of my cars for oil change and tire rotation. At first was told $80 for oil change..way, way too expensive! I told my service underwriter Brought in 1 of my cars for oil change and tire rotation. At first was told $80 for oil change..way, way too expensive! I told my service underwriter (Justin Lewis) that this was much more than I was used to paying ($34) and I would have to go elsewhere for future service. Justin went the extra mile and found out there was a special going on that was within what I had expected to be reasonable. He was very courteous and professional and said that the dealership would not want to loose my business, which I appreciated. I will be back as long as I feel that I am not being charged “crazy” service fees. The new dealership is very nice, but I don’t want to feel that i’m Being “ripped off” to pay for it. Please re-evaluate your service fees, I can’t be the only one who feels like this. More

Excellent service department They got me right in. My FJ was ready a lot faster than expected and they even washed it. Chad was very personable and let me know what other items They got me right in. My FJ was ready a lot faster than expected and they even washed it. Chad was very personable and let me know what other items were going to need some attention in the future. The service mananger Jeremy came out when I picked up my FJ to make sure I was completely satisfied. I would never take my FJ anywhere else to be serviced. More

Great service I think it was my first visit at this location &I loved it great service staff is very nice. Nice atmosphere perfect timming good job I think it was my first visit at this location &I loved it great service staff is very nice. Nice atmosphere perfect timming good job More

10K serv Everything was quick and went well. They gave me information about my vehicle that let me know that I needed an alignment. It is close to home so th Everything was quick and went well. They gave me information about my vehicle that let me know that I needed an alignment. It is close to home so that is a bonus. More

75,000 mike inspection Found a few minor problems and they fixed them promptly. Justin called an Uber driver so I didn’t have to spend my afternoon at the dealership Found a few minor problems and they fixed them promptly. Justin called an Uber driver so I didn’t have to spend my afternoon at the dealership More

Follow-up From Recent Service Visit I called the service department on Monday morning to bring my car in for a maintenance check and was given an appointment for that same afternoon. I a I called the service department on Monday morning to bring my car in for a maintenance check and was given an appointment for that same afternoon. I appreciated their timeliness, professionalism, service, and follow-up. The new facility is gorgeous extremely clean. My only regret is that I was unable to afford the extended service agreement when I purchased the 2017 Camry last year. Sadly, due to limited income I will need to take my car some place else for servicing when my agreement expires. More

Tire rotation Called Tom Wood and made an appointment to have my tires rotated. Showed up on my scheduled date and time to find dealership empty. They had moved and Called Tom Wood and made an appointment to have my tires rotated. Showed up on my scheduled date and time to find dealership empty. They had moved and did not inform me when I made appointment. I was 10 min late for my appointment. Arrived at 9:40. I left at 12:35. I think 3 hours to rotate 4 tires was way to long. Tire pressure light was still on when I got in vehicle. They did fix before I left. More

Excellent Service Thorough, clear, and timely communication. My service representative, Chad, anticipated my questions and needs and responded to them before I could Thorough, clear, and timely communication. My service representative, Chad, anticipated my questions and needs and responded to them before I could ask. I can honestly say that he is among the best customer service representatives I have encountered. More