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232 Reviews of Tom Wood Toyota - Service Center
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January 01, 2019
Great service Reasonable waiting time, employees are well trained, friendly and respectful. The wait area is pleasant plus the complimentary run through the car was Reasonable waiting time, employees are well trained, friendly and respectful. The wait area is pleasant plus the complimentary run through the car wash is nice. More
by Mrs G
Employees Worked With
Jaxon
December 29, 2018
Prius We called to set up an appointment for a check engine light that came on in our 2010 Prius. We were able to get an appointment the same day. Diagnosi We called to set up an appointment for a check engine light that came on in our 2010 Prius. We were able to get an appointment the same day. Diagnosis was quick. The part was not in but service was completed early next day. More
by Zionsville2018
Employees Worked With
J.R. White
December 18, 2018
Quick service, workers were very friendly and helpful. Friendly, Service was great, reasonable prices ! Will be going back for sure! Good location to get to . Employees are always nice and helpful. T Friendly, Service was great, reasonable prices ! Will be going back for sure! Good location to get to . Employees are always nice and helpful. Thanks Tom Wood Toyato. More
by Jesnette
Employees Worked With
NEIL
November 27, 2018
Our experience was truly MAGNIFICENT!!!!! Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They a Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They are the best at what they do. I believe they truly care about the customer and the service they provide. I am grateful for their commitment and dedication to the customer. They listen and go above and beyond what is required to ensure customer satisfaction. They have gained my trust as a result of their honesty and customer commitment and will always get my business. Toyota is both blessed and lucky to have them as employees. JEREMY AND NEAL, YOU’RE THE BEST!!!!!Thank you for caring about Che’, Malia (her car) and I. More
by Virtuous
Employees Worked With
Neal Guidarelli , Jeremy Forsyth
November 20, 2018
Good value on major service I was very happy with the service from a Toyota dealer next to my work place. However Tom Wood offered to pick mine up and return it so I decided to g I was very happy with the service from a Toyota dealer next to my work place. However Tom Wood offered to pick mine up and return it so I decided to give them a try. Both the Porter who greeted me and handled the delivery and Damion the service adviser did an awesome job keeping my updated and recamended other things I needed to address. This was a major service for a 135,000 mile van and I figured it would have taken longer. Got done early even after special order parts. The exterior detail could have been perfect with about 15 mins more spent on the outside. Over all I give them a ten out ten and will be back at 140,000 for more! Thanks More
by High mile Sienna XLE AWD
Employees Worked With
Damion Strudivant
October 24, 2018
Truly exceptional customer service and care! TW Toyota service folks bend over backwards to take care my family when it comes to automotive service...They recently handled a problem with my Lexus TW Toyota service folks bend over backwards to take care my family when it comes to automotive service...They recently handled a problem with my Lexus that saved me time and travel...I trust their service recommendations and advice... More
by Happy customer
Employees Worked With
Neal Guidarella, Jeremy Forsyth
October 08, 2018
Awesome The service representative was very professional and explained in detail about the service. It was awesome, service was fast and the new place is com The service representative was very professional and explained in detail about the service. It was awesome, service was fast and the new place is comfortable. More
by Leap
Employees Worked With
Chad, Neal
September 07, 2018
Wiring issue, with a easy fix Went in for wiring issue, thinking i have a frayed wire in the bulk head pass through. Two hours of diagnostic later, it was a wiring connection behin Went in for wiring issue, thinking i have a frayed wire in the bulk head pass through. Two hours of diagnostic later, it was a wiring connection behind the fuse panel came loose. I will be keeping my eye on it in the future More
by JCT
Employees Worked With
Damion Strudivant, Lowell Grooms
August 30, 2018
Nice place Very cordial and respectful people. If you go there with appointment 1 hour for oil change that is not bad with free car wash. While you enjoy hot co Very cordial and respectful people. If you go there with appointment 1 hour for oil change that is not bad with free car wash. While you enjoy hot coffee. I love the place More
by gissah
Employees Worked With
Justin Lewis
August 27, 2018
Service fees too high Brought in 1 of my cars for oil change and tire rotation. At first was told $80 for oil change..way, way too expensive! I told my service underwriter Brought in 1 of my cars for oil change and tire rotation. At first was told $80 for oil change..way, way too expensive! I told my service underwriter (Justin Lewis) that this was much more than I was used to paying ($34) and I would have to go elsewhere for future service. Justin went the extra mile and found out there was a special going on that was within what I had expected to be reasonable. He was very courteous and professional and said that the dealership would not want to loose my business, which I appreciated. I will be back as long as I feel that I am not being charged “crazy” service fees. The new dealership is very nice, but I don’t want to feel that i’m Being “ripped off” to pay for it. Please re-evaluate your service fees, I can’t be the only one who feels like this. More
by Ppj
Employees Worked With
Justin Lewis
