235 Reviews of Tom Wood Toyota - Service Center
Tail reflector replaced Quick prompt high quality and efficient. Had the part I needed. Called promptly when done. I have had consistent level of friendliness and professiona Quick prompt high quality and efficient. Had the part I needed. Called promptly when done. I have had consistent level of friendliness and professionalism ever since I started using Tom Wood More
Dealership if you like waiting Waited ~10min to even talk to advisor (even though I was only customer), waited more than 2.5 hrs to get simple maintenance service done (that should Waited ~10min to even talk to advisor (even though I was only customer), waited more than 2.5 hrs to get simple maintenance service done (that should take no more than 30min), and waited over 30min to get “paperwork” processed from when my car was done. More
Great service every tine. My service advisor Neal Guidarelli is a good guy. Doesn’t upsell unnecessarily and has good recommendations. Detail shop and touch up guy every tine. My service advisor Neal Guidarelli is a good guy. Doesn’t upsell unnecessarily and has good recommendations. Detail shop and touch up guy are also good. More
Great service Reasonable waiting time, employees are well trained, friendly and respectful. The wait area is pleasant plus the complimentary run through the car was Reasonable waiting time, employees are well trained, friendly and respectful. The wait area is pleasant plus the complimentary run through the car wash is nice. More
Prius We called to set up an appointment for a check engine light that came on in our 2010 Prius. We were able to get an appointment the same day. Diagnosi We called to set up an appointment for a check engine light that came on in our 2010 Prius. We were able to get an appointment the same day. Diagnosis was quick. The part was not in but service was completed early next day. More
Quick service, workers were very friendly and helpful. Friendly, Service was great, reasonable prices ! Will be going back for sure! Good location to get to . Employees are always nice and helpful. T Friendly, Service was great, reasonable prices ! Will be going back for sure! Good location to get to . Employees are always nice and helpful. Thanks Tom Wood Toyato. More
Our experience was truly MAGNIFICENT!!!!! Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They a Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They are the best at what they do. I believe they truly care about the customer and the service they provide. I am grateful for their commitment and dedication to the customer. They listen and go above and beyond what is required to ensure customer satisfaction. They have gained my trust as a result of their honesty and customer commitment and will always get my business. Toyota is both blessed and lucky to have them as employees. JEREMY AND NEAL, YOU’RE THE BEST!!!!!Thank you for caring about Che’, Malia (her car) and I. More
Good value on major service I was very happy with the service from a Toyota dealer next to my work place. However Tom Wood offered to pick mine up and return it so I decided to g I was very happy with the service from a Toyota dealer next to my work place. However Tom Wood offered to pick mine up and return it so I decided to give them a try. Both the Porter who greeted me and handled the delivery and Damion the service adviser did an awesome job keeping my updated and recamended other things I needed to address. This was a major service for a 135,000 mile van and I figured it would have taken longer. Got done early even after special order parts. The exterior detail could have been perfect with about 15 mins more spent on the outside. Over all I give them a ten out ten and will be back at 140,000 for more! Thanks More
Truly exceptional customer service and care! TW Toyota service folks bend over backwards to take care my family when it comes to automotive service...They recently handled a problem with my Lexus TW Toyota service folks bend over backwards to take care my family when it comes to automotive service...They recently handled a problem with my Lexus that saved me time and travel...I trust their service recommendations and advice... More
Awesome The service representative was very professional and explained in detail about the service. It was awesome, service was fast and the new place is com The service representative was very professional and explained in detail about the service. It was awesome, service was fast and the new place is comfortable. More