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Tom Wood Toyota - Service Center

Whitestown, IN

4.7
235 Reviews

235 Reviews of Tom Wood Toyota - Service Center

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January 30, 2019

Tail reflector replaced Quick prompt high quality and efficient. Had the part I needed. Called promptly when done. I have had consistent level of friendliness and professiona More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ANDRE WRIGHT
January 26, 2019

Dealership if you like waiting Waited ~10min to even talk to advisor (even though I was only customer), waited more than 2.5 hrs to get simple maintenance service done (that should More

by 1234qwerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Jan 29, 2019 -

Tom Wood Toyota responded

We are sorry to hear we did not meet your expectations and thank you for bringing it to our attention. If we don't know we didn't meet your expectations then we don't know how to fix it. So truly, thank you. I would invite you to speak with Neal, our service manager, about your experience in detail. You can reach him on his cell phone at 219-617-0934.

January 03, 2019

Great service every tine. My service advisor Neal Guidarelli is a good guy. Doesn’t upsell unnecessarily and has good recommendations. Detail shop and touch up guy More

by Markgt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
January 01, 2019

Great service Reasonable waiting time, employees are well trained, friendly and respectful. The wait area is pleasant plus the complimentary run through the car was More

by Mrs G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaxon
December 29, 2018

Prius We called to set up an appointment for a check engine light that came on in our 2010 Prius. We were able to get an appointment the same day. Diagnosi More

by Zionsville2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.R. White
December 18, 2018

Quick service, workers were very friendly and helpful. Friendly, Service was great, reasonable prices ! Will be going back for sure! Good location to get to . Employees are always nice and helpful. T More

by Jesnette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NEIL
November 27, 2018

Our experience was truly MAGNIFICENT!!!!! Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They a More

by Virtuous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli , Jeremy Forsyth
November 20, 2018

Good value on major service I was very happy with the service from a Toyota dealer next to my work place. However Tom Wood offered to pick mine up and return it so I decided to g More

by High mile Sienna XLE AWD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damion Strudivant
October 24, 2018

Truly exceptional customer service and care! TW Toyota service folks bend over backwards to take care my family when it comes to automotive service...They recently handled a problem with my Lexus More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarella, Jeremy Forsyth
Oct 31, 2018 -

Tom Wood Toyota responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.

October 08, 2018

Awesome The service representative was very professional and explained in detail about the service. It was awesome, service was fast and the new place is com More

by Leap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Neal
Oct 11, 2018 -

Tom Wood Toyota responded

We're glad you enjoyed working with us! We hope to see you again in the future. Thanks for sharing!

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