232 Reviews of Tom Wood Toyota - Service Center
Great service First time customer. Service was well explained and thorough. Very clean and friendly shop. Neal was very knowledgeable and seemed to really care abou First time customer. Service was well explained and thorough. Very clean and friendly shop. Neal was very knowledgeable and seemed to really care about his customers and they quality of work they received. I will definitely return. More
Happy customer Got much better price to replace a tire for my 2018 Toyota Camry SE than what I was offered by local store which is part of chain specializing in tire Got much better price to replace a tire for my 2018 Toyota Camry SE than what I was offered by local store which is part of chain specializing in tires. Work completed in reasonable time. More
In and out in little to no time Neal was great and has excellent customer service skills. He heard my my concerns as a customer and immediately took the time out to address them. Neal was great and has excellent customer service skills. He heard my my concerns as a customer and immediately took the time out to address them. More
awesome service I and my family have bought vehicles at Tom Wood Toyota since they were on Lafayette Road, always had service done there, honest helpful people in all I and my family have bought vehicles at Tom Wood Toyota since they were on Lafayette Road, always had service done there, honest helpful people in all departments, Happy to see Neal move up, he is a pleasure to work with More
Great service Tom Wood Toyota has always provided reliable and timely work at reasonable prices...Have found their diagnostic work and maintenance recommendations t Tom Wood Toyota has always provided reliable and timely work at reasonable prices...Have found their diagnostic work and maintenance recommendations to be honest and balanced... More
Great job quick service Tom Wood toyota has taken great care of my truck and always lets me know when things will need to be done in the future. Tom Wood toyota has taken great care of my truck and always lets me know when things will need to be done in the future. More
Service setting up an appointment for my 5,000 mile check was very easy and was able to also include a few items that needed to be looked at. The Service guys setting up an appointment for my 5,000 mile check was very easy and was able to also include a few items that needed to be looked at. The Service guys were very helpful, professional and informative-almost like visiting a doctor’s office. Went the extra mile to be sure all issues were resolved and questions fully answered. Even ear tagged items in (overwhelming) car manual. More
Tail reflector replaced Quick prompt high quality and efficient. Had the part I needed. Called promptly when done. I have had consistent level of friendliness and professiona Quick prompt high quality and efficient. Had the part I needed. Called promptly when done. I have had consistent level of friendliness and professionalism ever since I started using Tom Wood More
Dealership if you like waiting Waited ~10min to even talk to advisor (even though I was only customer), waited more than 2.5 hrs to get simple maintenance service done (that should Waited ~10min to even talk to advisor (even though I was only customer), waited more than 2.5 hrs to get simple maintenance service done (that should take no more than 30min), and waited over 30min to get “paperwork” processed from when my car was done. More
Great service every tine. My service advisor Neal Guidarelli is a good guy. Doesn’t upsell unnecessarily and has good recommendations. Detail shop and touch up guy every tine. My service advisor Neal Guidarelli is a good guy. Doesn’t upsell unnecessarily and has good recommendations. Detail shop and touch up guy are also good. More