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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

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March 09, 2019

Great service First time customer. Service was well explained and thorough. Very clean and friendly shop. Neal was very knowledgeable and seemed to really care abou More

by FastDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2019

Happy customer Got much better price to replace a tire for my 2018 Toyota Camry SE than what I was offered by local store which is part of chain specializing in tire More

by Leaser
Recommend Dealer
Yes
Employees Worked With
Lowell Grooms
March 07, 2019

In and out in little to no time Neal was great and has excellent customer service skills. He heard my my concerns as a customer and immediately took the time out to address them. More

by LovemyCamry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

awesome service I and my family have bought vehicles at Tom Wood Toyota since they were on Lafayette Road, always had service done there, honest helpful people in all More

by J dub 56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Vanderbilt
February 27, 2019

Great service Tom Wood Toyota has always provided reliable and timely work at reasonable prices...Have found their diagnostic work and maintenance recommendations t More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2019

Great job quick service Tom Wood toyota has taken great care of my truck and always lets me know when things will need to be done in the future. More

by berthoven34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Lewis
February 01, 2019

Service setting up an appointment for my 5,000 mile check was very easy and was able to also include a few items that needed to be looked at. The Service guys More

by Shuryl5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Lewis, Jeremy Forsyth
January 30, 2019

Tail reflector replaced Quick prompt high quality and efficient. Had the part I needed. Called promptly when done. I have had consistent level of friendliness and professiona More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ANDRE WRIGHT
January 26, 2019

Dealership if you like waiting Waited ~10min to even talk to advisor (even though I was only customer), waited more than 2.5 hrs to get simple maintenance service done (that should More

by 1234qwerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Jan 29, 2019 -

Tom Wood Toyota responded

We are sorry to hear we did not meet your expectations and thank you for bringing it to our attention. If we don't know we didn't meet your expectations then we don't know how to fix it. So truly, thank you. I would invite you to speak with Neal, our service manager, about your experience in detail. You can reach him on his cell phone at 219-617-0934.

January 03, 2019

Great service every tine. My service advisor Neal Guidarelli is a good guy. Doesn’t upsell unnecessarily and has good recommendations. Detail shop and touch up guy More

by Markgt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
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