Tom Wood Toyota - Service Center

Outstanding customer service I always appreciate the professionalism in this dealership coupled with their excellent service. I like the fact they let me know what needs to be don I always appreciate the professionalism in this dealership coupled with their excellent service. I like the fact they let me know what needs to be done at each service session and the priority it needs to be done. This is very important to me just in case I'm not financially ready to cover it all. Thanks Lowell for helping me last time. More

Oil change I typically have a great experience but this time i didn’t. Mainly because I had asked to have my plates and wipers put on while my car was in service I typically have a great experience but this time i didn’t. Mainly because I had asked to have my plates and wipers put on while my car was in service but that did not happen even after I followed up. Also, they checked my brakes but when I had to suddenly hit them I felt some grinding. More

Awesome! Justin is the bomb! Quick, Easy, and Kind! He said it may take up to two hours and it was only one! I love Tom Wood Toyota! Justin is the bomb! Quick, Easy, and Kind! He said it may take up to two hours and it was only one! I love Tom Wood Toyota! More

Poor service This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had front brakes replaced and had to go back the next day because they were squeaking. This most recent visit I had a $525 maintenance check, which included an oil change. I had to go back the next day (again) because my vehicle was leaking oil in my garage, driveway and every parking spot it occupied. SO irritating! I feel in general this dealership as well as another local Toyota dealership on the north side of Indianapolis are not familiar enough with servicing Land Cruisers because they are a low production vehicle. Either that or they're just really bad at what they do. Perhaps a bit of both. More

Safe and Sound My daughter was borrowing my Toyota Corolla to commute from Lafayette to Zionsville. She had my car towed to your dealership when it wouldn’t start f My daughter was borrowing my Toyota Corolla to commute from Lafayette to Zionsville. She had my car towed to your dealership when it wouldn’t start for her. I called ahead to get an appointment. Your staff setup an account, made an appointment, received the car, serviced the car, and sent me a thorough inspection report electronically. I expected excellent service and you also gave car a complimentary wash! You even offered a complimentary shuttle service! I know that your service and parts are backed by Toyota dealers nationwide. She made it home safe and sound that evening. Thanks! More

Windshield replacement Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle du Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle during repair, then delayed the repair. This glass company does not reflect the professionalism of Tom Wood dealership and would not recommend them for ANY work!! Thank you Tim Lambard More

Simple Oil Change Scheduled an oil change with VIN # and vehicle description. Took vehicle in at 7:30am, at 9am the service guy came to tell me they didn’t have a lift Scheduled an oil change with VIN # and vehicle description. Took vehicle in at 7:30am, at 9am the service guy came to tell me they didn’t have a lift big enough to do the service. No compensation for time, no thought about the hour and half of wasted day that should have been spent in a facility that could take care of me. Will never use Tom wood Toyota again for any of my vehicles (10 service vehicles). More

Quick service Took my car in to be serviced.. back on the road in no time at all. Thank you for the fast and friendly customer service. Took my car in to be serviced.. back on the road in no time at all. Thank you for the fast and friendly customer service. More

Got the job done!! I had a problem with my Jetta and brought it here not knowing what to expect. I told them there was a loud noise and they took care of it in a timely I had a problem with my Jetta and brought it here not knowing what to expect. I told them there was a loud noise and they took care of it in a timely manner and talked me thru everything they were doing. He not only fixed it but got me a great price and informed me of potential things in the future to look out for. I feel more informed now and my car is doing great! More

Great job! Brought my car in for service and they were super helpful and helping my car stay running smooth and informing me on things that I’m going to need to Brought my car in for service and they were super helpful and helping my car stay running smooth and informing me on things that I’m going to need to get done soon to keep my car in great shape. Competitive rates with GREAT customer service. More