Tom Wood Toyota - Service Center

Poor service This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had This was the second consecutive visit where I had to return to the dealership the next day so they could correct their poor work. The first time I had front brakes replaced and had to go back the next day because they were squeaking. This most recent visit I had a $525 maintenance check, which included an oil change. I had to go back the next day (again) because my vehicle was leaking oil in my garage, driveway and every parking spot it occupied. SO irritating! I feel in general this dealership as well as another local Toyota dealership on the north side of Indianapolis are not familiar enough with servicing Land Cruisers because they are a low production vehicle. Either that or they're just really bad at what they do. Perhaps a bit of both. More

Safe and Sound My daughter was borrowing my Toyota Corolla to commute from Lafayette to Zionsville. She had my car towed to your dealership when it wouldn’t start f My daughter was borrowing my Toyota Corolla to commute from Lafayette to Zionsville. She had my car towed to your dealership when it wouldn’t start for her. I called ahead to get an appointment. Your staff setup an account, made an appointment, received the car, serviced the car, and sent me a thorough inspection report electronically. I expected excellent service and you also gave car a complimentary wash! You even offered a complimentary shuttle service! I know that your service and parts are backed by Toyota dealers nationwide. She made it home safe and sound that evening. Thanks! More

Windshield replacement Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle du Lowell my service adviser was professional & polite - give him a 10 The glass company used will never work on my vehicle again, damaged my vehicle during repair, then delayed the repair. This glass company does not reflect the professionalism of Tom Wood dealership and would not recommend them for ANY work!! Thank you Tim Lambard More

Simple Oil Change Scheduled an oil change with VIN # and vehicle description. Took vehicle in at 7:30am, at 9am the service guy came to tell me they didn’t have a lift Scheduled an oil change with VIN # and vehicle description. Took vehicle in at 7:30am, at 9am the service guy came to tell me they didn’t have a lift big enough to do the service. No compensation for time, no thought about the hour and half of wasted day that should have been spent in a facility that could take care of me. Will never use Tom wood Toyota again for any of my vehicles (10 service vehicles). More

Quick service Took my car in to be serviced.. back on the road in no time at all. Thank you for the fast and friendly customer service. Took my car in to be serviced.. back on the road in no time at all. Thank you for the fast and friendly customer service. More

Got the job done!! I had a problem with my Jetta and brought it here not knowing what to expect. I told them there was a loud noise and they took care of it in a timely I had a problem with my Jetta and brought it here not knowing what to expect. I told them there was a loud noise and they took care of it in a timely manner and talked me thru everything they were doing. He not only fixed it but got me a great price and informed me of potential things in the future to look out for. I feel more informed now and my car is doing great! More

Great job! Brought my car in for service and they were super helpful and helping my car stay running smooth and informing me on things that I’m going to need to Brought my car in for service and they were super helpful and helping my car stay running smooth and informing me on things that I’m going to need to get done soon to keep my car in great shape. Competitive rates with GREAT customer service. More

Service As always the Tom Wood Toyota team is congenial, prompt, and quite informative. They go above and beyond to make the customer feel comfortable about As always the Tom Wood Toyota team is congenial, prompt, and quite informative. They go above and beyond to make the customer feel comfortable about service received. More

Fast, reliable service My most recent visit was the best yet. My service was performed quickly, exactly as requested. I received a courtesy wash as well. Also, I love the gu My most recent visit was the best yet. My service was performed quickly, exactly as requested. I received a courtesy wash as well. Also, I love the guest coffee (cappuccino) machine and my kids love the coke and popcorn. More

Prompt service Service was satisfactory though not as good as my last appointment. The agent seemed too busy with other works and wouldn’t respond appropriately to s Service was satisfactory though not as good as my last appointment. The agent seemed too busy with other works and wouldn’t respond appropriately to some of the enquiries. More