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Tom Wood Toyota - Service Center

Whitestown, IN

4.7
235 Reviews

235 Reviews of Tom Wood Toyota - Service Center

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January 08, 2020

I just wish we would have checked the valve stem caps before we left the dealer, all of them were very lose and we lost one on the way home but everything went well More

by Dave
Recommend Dealer
Yes
Employees Worked With
Jason Abbott
Jan 09, 2020 -

Tom Wood Toyota responded

Hi Dave, thanks for taking the time to leave your comment! We appreciate your feedback, and hope we'll see you again in the future. If you have any questions or concerns, please don't hesitate to reach out. Thanks again!

January 04, 2020

Was given the list of suggested repairs, but not offered a new air filter, etc. Just told I was all set to go... feel slighted. More

by Wt_evr
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
Jan 06, 2020 -

Tom Wood Toyota responded

Hello, thank you for taking the time to comment. We’re sorry if we fell short of expectations. We’d appreciate the chance to do better and hear more about your visit. Please reach out to our Service & Parts Director, Neal, at 317-298-9072 if we can discuss things further. Thanks again!

December 31, 2019

Good for early service and service repPolite courteous face understand my leads always ask him how happy I was with the service once again very pleasant atmosphere More

by burrellcorvette2
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Jan 02, 2020 -

Tom Wood Toyota responded

We do love positive reviews! It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

December 30, 2019

I appreciate the professionalism of the Toyota Service Team. They are always very helpful. I always have my vehicle serviced at the dealership because they know my vehicle. More

by Lgatewood8969
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Dec 31, 2019 -

Tom Wood Toyota responded

Thanks for the kind words! And thank you for trusting us with your vehicle. We hope you'll continue to come back. Thank s again!

November 27, 2019

I have gone to a few different dealerships for service the last few years because I haves moved a bit. I found my spot now. Chad was very friendly and is trustworthy. I’ll happy that I found a dealership More

by Vail10
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
Nov 27, 2019 -

Tom Wood Toyota responded

Your vehicle is important. We’re so happy you’re pleased with the work we did on yours. Please tell others, and please come back again. We’ll keep you rolling! That’s our job.

November 27, 2019

I have had such a great experience thanks to Chad at Tom Wood. He gave me all the details of what my car needed and took time to explain as I am not car saavy at all. Service was great and timely. I felt ve More

by Kerry H.
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
Nov 27, 2019 -

Tom Wood Toyota responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks, Kerry!

November 19, 2019

Alberto was very professional and was able to take care of me without a problem. I would give him 5 stars. I will return to Tom Wood for service, since this was my first visit. More

by 2003Carolla
Recommend Dealer
Yes
Employees Worked With
Alberto
Nov 20, 2019 -

Tom Wood Toyota responded

We're glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words. We look forward to seeing you in the future!

November 19, 2019

The Service Advisor Brad was extremely knowledgeable and helpful during my service visit on November 18th. I hope he is available to help me whenever I go in for service. More

by Nsweet49
Recommend Dealer
Yes
Employees Worked With
Service Advisor Brad.
Nov 20, 2019 -

Tom Wood Toyota responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We're glad you appreciate it, too. Thanks again!

November 15, 2019

Service coordinator was standing beside the vehicle as soon as I was entered the service area. This was my first visit. He explained the process. He confirmed my “to do” list. Good experience More

by Mkeller02
Recommend Dealer
Yes
Employees Worked With
EMMA TORRES
Nov 15, 2019 -

Tom Wood Toyota responded

You're happy with us! Great. If there's anything else we can do, be sure to let us know. Stop by anytime. Thanks again!

November 14, 2019

Great customer Service!! I will always choose Tom Wood Toyota in Whitestown! This dealership is knowledgeable and have a friendly staff! I will always choose them for my purchase of a car and Service! Tha More

by Ms. Brown
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto , Chad Cooper
Nov 15, 2019 -

Tom Wood Toyota responded

So glad to hear it! Thank you for your continued business and kind words. Let us know if there's anything else we can do for you. Thanks again!

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