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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
232 Reviews

232 Reviews of Tom Wood Toyota - Service Center

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December 30, 2019

I appreciate the professionalism of the Toyota Service Team. They are always very helpful. I always have my vehicle serviced at the dealership because they know my vehicle. More

by Lgatewood8969
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Dec 31, 2019 -

Tom Wood Toyota responded

Thanks for the kind words! And thank you for trusting us with your vehicle. We hope you'll continue to come back. Thank s again!

November 27, 2019

I have gone to a few different dealerships for service the last few years because I haves moved a bit. I found my spot now. Chad was very friendly and is trustworthy. I’ll happy that I found a dealership More

by Vail10
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
Nov 27, 2019 -

Tom Wood Toyota responded

Your vehicle is important. We’re so happy you’re pleased with the work we did on yours. Please tell others, and please come back again. We’ll keep you rolling! That’s our job.

November 27, 2019

I have had such a great experience thanks to Chad at Tom Wood. He gave me all the details of what my car needed and took time to explain as I am not car saavy at all. Service was great and timely. I felt ve More

by Kerry H.
Recommend Dealer
Yes
Employees Worked With
Chad Cooper
Nov 27, 2019 -

Tom Wood Toyota responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks, Kerry!

November 19, 2019

Alberto was very professional and was able to take care of me without a problem. I would give him 5 stars. I will return to Tom Wood for service, since this was my first visit. More

by 2003Carolla
Recommend Dealer
Yes
Employees Worked With
Alberto
Nov 20, 2019 -

Tom Wood Toyota responded

We're glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words. We look forward to seeing you in the future!

November 19, 2019

The Service Advisor Brad was extremely knowledgeable and helpful during my service visit on November 18th. I hope he is available to help me whenever I go in for service. More

by Nsweet49
Recommend Dealer
Yes
Employees Worked With
Service Advisor Brad.
Nov 20, 2019 -

Tom Wood Toyota responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We're glad you appreciate it, too. Thanks again!

November 15, 2019

Service coordinator was standing beside the vehicle as soon as I was entered the service area. This was my first visit. He explained the process. He confirmed my “to do” list. Good experience More

by Mkeller02
Recommend Dealer
Yes
Employees Worked With
EMMA TORRES
Nov 15, 2019 -

Tom Wood Toyota responded

You're happy with us! Great. If there's anything else we can do, be sure to let us know. Stop by anytime. Thanks again!

November 14, 2019

Great customer Service!! I will always choose Tom Wood Toyota in Whitestown! This dealership is knowledgeable and have a friendly staff! I will always choose them for my purchase of a car and Service! Tha More

by Ms. Brown
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto , Chad Cooper
Nov 15, 2019 -

Tom Wood Toyota responded

So glad to hear it! Thank you for your continued business and kind words. Let us know if there's anything else we can do for you. Thanks again!

October 31, 2019

great My experience was courteous, professional, and friendly. My experience was handled in a timely manner. My experience was very positive and heart warmi More

by cospere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Tom Wood Toyota responded

Thank you for the excellent review! We're happy to learn you had a great experience with us. If there's anything else we can do for you, just let us know. Thanks again!

October 30, 2019

Poor customer service Customer service representative that worked with me treated me like he wanted nothing to do with me after I told him I'm only doing the oil change I c More

by Ayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unfortunately, I did not catch his name. Was on Monday 1pm appointment
Oct 30, 2019 -

Tom Wood Toyota responded

Hello, thank you for leaving your review. We apologize for any poor customer service you encountered with us, however, we were not able to find any record of your visit. Please contact our Service & Parts Director, Neal, at 317-298-9072 so we can reach a resolution. Thanks again!

October 29, 2019

Great experience at Tom Wood Toyota, brought in my Toyota Camry for service Dennis Smith & Neal both took good care of me. awesome customer service. More

by Hugo
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith
Oct 30, 2019 -

Tom Wood Toyota responded

Thanks for the review! We're glad you had a great experience with us. If you need anything else, be sure to let us know. Thanks again!

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