Tom Wood Toyota - Service Center

BEWARE! I took my car to Tom Wood Toyota for new tires, and they damaged my wheels during the process. Instead of taking responsibility, they refused to a I took my car to Tom Wood Toyota for new tires, and they damaged my wheels during the process. Instead of taking responsibility, they refused to acknowledge the issue and wouldn't fix the damage they caused. I expected professional service, but this experience has been nothing but frustrating and disappointing. If you care about your vehicle, I strongly recommend avoiding this dealership. The lack of accountability and customer care is alarming. Take your business elsewhere! More

Always get my 2019 tundra serviced by them. Very professional and courteous service staff. I just had them put new tires on . Chris was very knowledgeable and personable. Will continue to use t Very professional and courteous service staff. I just had them put new tires on . Chris was very knowledgeable and personable. Will continue to use them for my service needs More

May not be the least expensive of all options, however, Tom Wood Toyota service desk is the best in service provided. Improvement idea: Stock more tires when on special. Tom Wood Toyota service desk is the best in service provided. Improvement idea: Stock more tires when on special. More

Had a great experience with Tom Wood Toyota. I have a 2023 Toyota RAV4 and got it serviced for its reg maintenance. Nick was awesome. He kept me updated in the process and had a quick turn an I have a 2023 Toyota RAV4 and got it serviced for its reg maintenance. Nick was awesome. He kept me updated in the process and had a quick turn an around timeframe. Always polite and helpful! Thank you for great service! More

Tom Wood’s Deshawn met me when I arrived for an unscheduled visit to the service area for a problem with my vehicle. He listened to my problem and was able to get my vehicle inspected within 2 hour unscheduled visit to the service area for a problem with my vehicle. He listened to my problem and was able to get my vehicle inspected within 2 hours after I left it at the dealership. Thanks to his hard work I got my vehicle back when he had told me it would be ready. He also drove my vehicle to the waiting area to give it back to me. That is what I appreciate about Tom Wood and Deshawn in the service department! More

Usually quick and keeps you upto date on what is being looked at for the vehicle, second time they have not done a complementary wash even when it’s on the service report. Please just take it off if you’r looked at for the vehicle, second time they have not done a complementary wash even when it’s on the service report. Please just take it off if you’re not going to do the wash. More

Toyota of Whitestown always does a truly Professional job on my 2016 Corolla. Thank You on my 2016 Corolla. Thank You More

Excellent service and facility. Timely, friendly and helpful with my questions regarding my Toyota Crown. Timely, friendly and helpful with my questions regarding my Toyota Crown. More

Always pleased with my service here, although didn’t receive complementary car wash this time prior to pick up. Also, not sure why a mini detail is available on the envelope for key drop off but not an receive complementary car wash this time prior to pick up. Also, not sure why a mini detail is available on the envelope for key drop off but not an option at the dealership.. I was disappointed about that. More

Service was better than expected! Advisor was excellent explained everything that was done and showed me pictures Advisor was excellent explained everything that was done and showed me pictures More