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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
252 Reviews

252 Reviews of Tom Wood Toyota - Service Center

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August 21, 2025

I always have a quick and easy time at Tom Wood Toyota. Chris Redman goes out of his way to make sure I have great service. More

by robin120465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Redman
Aug 25, 2025 -

Tom Wood Toyota responded

Thank you for sharing your experience with Chris and the team! See you next time at Tom Wood Toyota!

August 15, 2025

Always, fast great service from Chris and Tom Wood Toyota. Nice, clean and modern dealership. Thumbs up 👍. More

by oneronaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Tom Wood Toyota responded

Thanks for your feedback! Chris and our team are always here to help. We look forward to welcoming you back to Tom Wood Toyota!

August 15, 2025

Had appointment. No service. Staff problem. Scheduler knew problem. Had to reschedule. Terrible public relations. More

by suzannes3153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No complaint against advisor
Aug 19, 2025 -

Tom Wood Toyota responded

I'm sorry to hear about your experience with the scheduling issue. We strive for seamless service and it's disappointing that we fell short this time. Please reach out so we can address any remaining concerns you have and make it right. Thank you, Neal Guidarelli - Service & Parts Director - 317-298-9081

August 07, 2025

We like going to Tom Wood Toyota in Whitestown, Austin and Neal take great care of us. More

by Joevitale1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Aguilera
Aug 08, 2025 -

Tom Wood Toyota responded

It's always our pleasure to assist you, here at Tom Wood Toyota. Thanks for stopping by to share your kudos with the team!

July 13, 2025

Would have liked to see worn brakes before serving but overall clean environment courteous, and helpful More

by wbakeriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsen
Jul 14, 2025 -

Tom Wood Toyota responded

Thank you for your feedback, Wbakeriv. We're glad to hear that you found our environment clean and our team courteous and helpful. We appreciate your input on the brakes and will strive to improve in this area. If there's anything else you'd like to discuss, feel free to reach out anytime! - Neal Guidarelli - Service & Parts Director - 317-298-9081

July 07, 2025

Tom Wood Toyota, service was quick and easy, Chris explained all and any issues that were or weren’t present on my Toyota and got me in and out in an hour!! I highly recommend them for your service ne More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Redman
Jul 08, 2025 -

Tom Wood Toyota responded

Mark, thank you for sharing your positive review of Chris! We appreciate your business and hope to see you again at Tom Wood Toyota.

July 01, 2025

Excellent service and communication throughout the process. I would recommend this dealership. They even picked up and dropped off my car. More

by KRLindskog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolton
Jul 03, 2025 -

Tom Wood Toyota responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Toyota provided excellent service and communication. We appreciate your recommendation and look forward to serving you again in the future!

June 05, 2025

Kolton was great. Got me in and taken care of. Explained the issues and got them Fixed. More

by Maslandrep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton
Jun 05, 2025 -

Tom Wood Toyota responded

We are glad to hear that Kolton provided excellent service. Thanks for choosing Tom Wood Toyota!

May 01, 2025

Austin was very helpful with my service visit and follow up afterwards on issue requiring a part. More

by KELLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 01, 2025 -

Tom Wood Toyota responded

Austin and the Tom Wood Toyota team are always here for you, Kellie. Thanks for the high praise!

April 10, 2025

Chris from Tom Wood Toyota is professional, friendly and always available to assist. It is my one stop shop. Thanks again l. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Redmond
Apr 10, 2025 -

Tom Wood Toyota responded

John, we're delighted to hear that Chris provided you with such excellent service at Tom Wood Toyota. Thank you for making us your one-stop shop!

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