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Tom Wood Toyota - Service Center

Whitestown, IN

4.7
235 Reviews

235 Reviews of Tom Wood Toyota - Service Center

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January 01, 2025

Great service, very fast, made me feel welcome. Comfortable lounge to wait in with TV and drinks. More

by Jmbond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Nowlin
Jan 02, 2025 -

Tom Wood Toyota responded

Here at Tom Wood Toyota, we are always thankful for positive feedback from our customers. Thank you!

December 29, 2024

Was able to get right in, staff was professional and friendly. Did not have to wait beyond expectations. More

by JDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Tom Wood Toyota responded

We're delighted to hear that our team at Tom Wood Toyota provided you with prompt and professional service. Thank you for sharing your experience!

December 04, 2024

Great service advisor in Chris Redman. Grateful for his work! I recommend Tom Wood Toyota. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Redman service advisor
Dec 05, 2024 -

Tom Wood Toyota responded

Thank you for recommending Tom Wood Toyota! We're so happy to hear that Chris hit the mark with 5-star service.

October 24, 2024

BEWARE! I took my car to Tom Wood Toyota for new tires, and they damaged my wheels during the process. Instead of taking responsibility, they refused to a More

by JB
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Neal Guidarelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Tom Wood Toyota responded

Ms. Bryant, we understand you believe your wheels were scratched at the dealership. After the videos we sent you, there is nothing we did to your wheels. The photos you sent were from 6 months before we did the work on your vehicle. We apologize your wheels have road rash but as we mentioned our wheel machine can not cause that damage. We wish you well. Tom Wood Toyota Management Team

October 21, 2024

Always get my 2019 tundra serviced by them. Very professional and courteous service staff. I just had them put new tires on . Chris was very knowledgeable and personable. Will continue to use t More

by Mike summitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Redman
Oct 22, 2024 -

Tom Wood Toyota responded

Mike, we're delighted to hear that Chris and our team at Tom Wood Toyota have been providing you with professional service for your Tundra. Thank you for trusting us with your vehicle needs!

October 16, 2024

May not be the least expensive of all options, however, Tom Wood Toyota service desk is the best in service provided. Improvement idea: Stock more tires when on special. More

by Claudia L Gibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Tom Wood Toyota responded

Claudia, thank you for your feedback and suggestions! We're glad to hear that our service desk impressed you at Tom Wood Toyota. We'll definitely consider your idea about stocking more tires during specials.

September 27, 2024

Had a great experience with Tom Wood Toyota. I have a 2023 Toyota RAV4 and got it serviced for its reg maintenance. Nick was awesome. He kept me updated in the process and had a quick turn an More

by thomasdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 27, 2024 -

Tom Wood Toyota responded

Thomas, we're delighted to hear that Nick provided you with excellent service during your visit at Tom Wood Toyota. Thanks for sharing your positive experience!

September 24, 2024

Tom Wood’s Deshawn met me when I arrived for an unscheduled visit to the service area for a problem with my vehicle. He listened to my problem and was able to get my vehicle inspected within 2 hour More

by Greyforce49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Tom Wood Toyota responded

Thank you for sharing your experience! We're glad Deshawn and the Tom Wood Toyota service team could assist you promptly and efficiently. We appreciate your support and look forward to serving you in the future!

September 19, 2024

Usually quick and keeps you upto date on what is being looked at for the vehicle, second time they have not done a complementary wash even when it’s on the service report. Please just take it off if you’r More

by Ethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 24, 2024 -

Tom Wood Toyota responded

Ethan, thanks for your feedback. We apologize for missing the complimentary wash and will make sure to address this with our team. If you have any other concerns or need further assistance, please reach out to us directly. Thank you, Neal Guidarelli - Service & Parts Director - 317-298-9081

September 07, 2024

Toyota of Whitestown always does a truly Professional job on my 2016 Corolla. Thank You More

by trharm8255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Tom Wood Toyota responded

We appreciate your business and your review! Thanks for choosing us for your 2016 Toyota Corolla's needs, from the Tom Wood Toyota Team!

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