Tom Wood Toyota

Unprofessional and Unethical Where to begin... I've been into Tom Wood Toyota on a couple of occasions and have been more and more disappointed. The first time I was in I was l Where to begin... I've been into Tom Wood Toyota on a couple of occasions and have been more and more disappointed. The first time I was in I was looking at the Rav4 and worked with Jesse. He was helpful and very gracious even though I came in shortly before they closed for the evening. As I have done at any car dealership, I filled out a sheet with name, address, email, phone number, etc. I was not contacted by Jesse after my initial visit regarding the Rav4 or my car search... A month or so later I revisited Tom Wood Toyota and this time I test drove the Corolla. I worked with Brent and he was extremely helpful. He was knowledgeable and was able to answer all of my questions. I filled out the same information sheet and left. Later that night Brent texted my cell phone. Now I had told him that it was fine to text me as I have unlimited texting...I figured he was referring to contacting me in regards to the car as he had inquired about texing while in a professional setting. Apparently he took that as an invitation to ask me out. I was extremely off-put by this type of communication from someone from a car dealership as I had not implied anything along the lines of looking for ANYTHING more than a vehicle. Months after I originally worked with Jesse (the first salesman) I got an email from a relative of his to my personal email. Jesse had given away my information to this person in hopes that I could get him a job (I work for a company that is hired by large corporations to fill their open positions). At NO POINT during either of my visits to Tom Wood Toyota did I solicit my professional information or services. I gave my personal information and was looking for a vehicle for my personal use...totally unrelated to my career. Not only was this unprofessional and not ethical but it violates privacy laws. Due to this being the second time that I was made pretty uncomfortable by the employees at Tom Wood I decided to take the matter to someone in charge. I was put in contact with one of the general managers at the Toyota location, Eric Peterson. I explained the situation to Eric over the phone and told him that I was pretty upset about the whole situation since I had never given permission for my personal information to be given away. Instead of being apologetic for the behavior of the employees, Eric indicated to me that he did not see a problem since my job is to fill open job positions ("well...if that's your job..."). I'm not sure what sort of training the sales professionals at Tom Wood Toyota are given or what sort of laws they are familiar with but there are some serious ethical issues within that organization. Under NO CIRCUMSTANCE should my personal information be shared with ANYONE outside of their establishment and the management is just a disappointment. Not being able to see and not caring about the legality issue with this situation is beyond unprofessional. I will never go back into a Tom Wood establishment, nor will I be recommending their services to anyone looking to buy a new car. More

3rd Prius Purchase Just purchased my 3rd Prius from Tom Wood Toyota and Brad Roberts... need I say more. Brad is very easy to work with and is quick to respond to your Just purchased my 3rd Prius from Tom Wood Toyota and Brad Roberts... need I say more. Brad is very easy to work with and is quick to respond to your questions/requests. I will continue to go back to Brad for any future vehicle purchases. More

Thank you Sr. Cohill I am very pleased with the Tom Wood Toyota Scion dealership in Indianapolis. They understood my situation and knew how to help. Mr. Cohills knowledge I am very pleased with the Tom Wood Toyota Scion dealership in Indianapolis. They understood my situation and knew how to help. Mr. Cohills knowledge and professionalism as a consultant was able to put me in a reliable car with lower monthly payments. I will definitely recommend family and friends to Tom Wood. It is not just about the sale of a car but the quality of the service. More

Trade the current car and Buy a new Visit the location to trade my existing Toyota Camry and Buy a Toyota Venza 2014 Limited AWD. The first experience when I stepped in was amazingly fr Visit the location to trade my existing Toyota Camry and Buy a Toyota Venza 2014 Limited AWD. The first experience when I stepped in was amazingly friendly. Met a sales consultant Mr. Eugene Cohill III, was a amazing person. He was so friendly, never made me feel that I am there for the first time. He was so knowledgeable about various Toyota make models as well as the model I like to buy. He understood my likes ans requirements so well and suggest me to go with AWD, where I was decided to go with FWD in the beginning. Rite now I am so glad that I listen to him and have AWD. Its a totally different experience. I really appreciate his kindness and friendliness and I strongly recommend my family and friends this person and this dealer for their future car purchase. Really a great experience over there. More

Prius Bought a new Prius from Brad Roberts at Tom Wood. It was a pleasure dealing with Brad. He was cordial and thorough and answered all our questions; w Bought a new Prius from Brad Roberts at Tom Wood. It was a pleasure dealing with Brad. He was cordial and thorough and answered all our questions; we told him we wanted to think about it for a couple of days and he was fine with that. We are happy with our Prius and are grateful for the way we were treated. The financial person was also very helpful and explained all our options. We did not feel pressured in any way. Many thanks. Fran & Zac Brahmi More

First Time Car Buyer... Best Experience. Hi! A few weeks ago I went into Tom Wood Toyota on Lafayette Road in Indianapolis, IN and had the best car shopping experience. Eddy Gafunderi approac Hi! A few weeks ago I went into Tom Wood Toyota on Lafayette Road in Indianapolis, IN and had the best car shopping experience. Eddy Gafunderi approached me right away and got right down to business wanting to know what I was looking for. (I had stopped in other dealerships throughout the Indy area and had AWFUL experiences. One dealership I stood in the lobby for 5-10 minutes before anyone even approached me.) Eddy was extremely friendly and wanted to know what I wanted in a car and he also wanted to get to know me on a personal level. It wasn't just "business" he treated me with respect and was very passionate about his work. He never pressured me into anything and really made me think about my different options for a car. Since this was my first time ever buying a car I was not familiar with a lot of the things that needed to be discussed. Eddy made sure I understood everything before continuing onto the next subject. I fell in love with a 2014 Toyota Corolla... I wanted it more than anything. Eddy knew what kind of payment I was wanting and he made it happen. He has called several times just as a "follow up" making sure I am still satisfied with my new car. I am very, very pleased with my experience at Tom Wood Toyota and I am very thankful Eddy was the sales associate I have been able to work with. Dan the financial adviser really broke things down for me as well, truly making sure I understood each step of my contract. I highly recommend this dealership to anyone who wants friendly and fair service! Ask for Eddy! :) Angie C. More

Devon & Tom Wood did a quick great job selling me my new Avalon. I purchase a new car every 2 years. This was a very fair and quick. I have used other dealers in the past and this is a first time wit new Avalon. I purchase a new car every 2 years. This was a very fair and quick. I have used other dealers in the past and this is a first time with Tom Wood Toyota. I will be back for my next car. More

I had a very pleasant experience, overall everything was excellent. As I entered into the dealership I was greeted and welcomed. Everyone went beyond the duty to help and make my experience great. excellent. As I entered into the dealership I was greeted and welcomed. Everyone went beyond the duty to help and make my experience great. More

Robbie was very helpful and very friendly. He helped me with everything that I needed. He went above and beyond to help me get the car that I wanted. I greatly appreciate everything he did got me. with everything that I needed. He went above and beyond to help me get the car that I wanted. I greatly appreciate everything he did got me. More

The service I received at Tom Wood Toyota was excellent starting with my online application for credit. Andrew called me immediately and set an appointment for the following Monday. Brad Roberts, the sa starting with my online application for credit. Andrew called me immediately and set an appointment for the following Monday. Brad Roberts, the sales representative who worked with me, was exceptionally friendly, professional, and helpful. He explained each step of the process in detail, kept me informed on the progress from the application through the wait for the service to be completed on my vehicle. Since I chose to have all work done the same day, I was there for several hours; and numerous staff members checked with me to assure that I was being served and that I was okay. I was torn between Tom Wood and another dealership; but I am glad I chose Tom Wood because my experience was very positive. Toni More