Tom Wood Toyota

Detail, oil change, and consultation on tires This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep gave me all the options and let me know when the sales would end without pressure. Nicely done. More

Positive I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September co I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September coupon was a great value. More

I get what I need The service staff tells me exactly what I need. I never leave Tom Wood service feeling as though I was ripped off. Everyone is always polite. The service staff tells me exactly what I need. I never leave Tom Wood service feeling as though I was ripped off. Everyone is always polite. More

excellent and reliable Excellent Service given. Tom Wood has earned my trust and that is why I take my Toyota there and not another dealer.and the follow up is great no comp Excellent Service given. Tom Wood has earned my trust and that is why I take my Toyota there and not another dealer.and the follow up is great no complaints More

Oil Change and other maintenance They changed my oil/filter. Their work was satisfactory. They presented a list of other maintenance items from which I chose what I wanted. Car deli They changed my oil/filter. Their work was satisfactory. They presented a list of other maintenance items from which I chose what I wanted. Car delivered back to me satisfactory. More

Superb servicing Took my Jetta in for a muffler issue. Neal was thorough and detailed in his explanation of the issue, which was promptly fixed. I haven't had any prob Took my Jetta in for a muffler issue. Neal was thorough and detailed in his explanation of the issue, which was promptly fixed. I haven't had any problems since. Highly recommend Neal and Tom Wood for all servicing needs. More

Courteous The entire staff is very courteous. There are two waiting rooms and free Wi-Fi plus chargers. Wait time is never over the time they tell you. Fre The entire staff is very courteous. There are two waiting rooms and free Wi-Fi plus chargers. Wait time is never over the time they tell you. Free carwash too! More

Too long a delay, too many issues It took 3 hours for rotation, alignment and filters. No one checkedor informed me of issues. When paying, system failed. Billed and credited onmy b It took 3 hours for rotation, alignment and filters. No one checkedor informed me of issues. When paying, system failed. Billed and credited onmy bank acconut for net 0. Had to repay the next day. Bought my tires at dealership but noticed i got billed for rotation and alignment when they should be free. I should not have to tell you about your guidelines and policies. That is the job of your customer service rep. More

Bad costumer service I was there on 7/12/17 . Took my 2012 tundra crew max to Maintence service. Wife drop the truck off about 1:00pm, everything good. Went & pick my t I was there on 7/12/17 . Took my 2012 tundra crew max to Maintence service. Wife drop the truck off about 1:00pm, everything good. Went & pick my truck up about 4:00pm, got there about 5 people working. Not a single one of them acknowledged me. I'm about 5'8" Hispanic guy tattoos on my left arm. Still good whatever!?, one of them walks away say he'll be back. A white couple walks in & every one in there ask this couple if they need it something from the get go.!! I been going to this place for the the past 4yrs to get service on my tundra. Terrible how this employees made me feel! Sad is what this is. This place is the only place who has put hands on my truck since the 1st oil change at 5,000 miles. I have rims on my truck after market rims, with time I started noticing that my hubcaps were missing 1st one then 2 until last time at my 35,000 mile service I realized that when they do the tire rotation they don't put the caps back the right way $150.00 that's the price of my hubcaps.each!! So those been falling off my truck afterwards. This is the only place tha puts hands on my truck. Any way not only the techs here are careless but their employees also. & racist.! But enough said with my experience here, I won't be returning to this game place. Hopefully they realize what's goes on or the way they behave & change their beliefs on how to treat humas, without looking at the way one looks or color of skin... No stars for this place or service. More