Tom Wood Toyota

75,000 mike inspection Found a few minor problems and they fixed them promptly. Justin called an Uber driver so I didn’t have to spend my afternoon at the dealership Found a few minor problems and they fixed them promptly. Justin called an Uber driver so I didn’t have to spend my afternoon at the dealership More

Follow-up From Recent Service Visit I called the service department on Monday morning to bring my car in for a maintenance check and was given an appointment for that same afternoon. I a I called the service department on Monday morning to bring my car in for a maintenance check and was given an appointment for that same afternoon. I appreciated their timeliness, professionalism, service, and follow-up. The new facility is gorgeous extremely clean. My only regret is that I was unable to afford the extended service agreement when I purchased the 2017 Camry last year. Sadly, due to limited income I will need to take my car some place else for servicing when my agreement expires. More

Tire rotation Called Tom Wood and made an appointment to have my tires rotated. Showed up on my scheduled date and time to find dealership empty. They had moved and Called Tom Wood and made an appointment to have my tires rotated. Showed up on my scheduled date and time to find dealership empty. They had moved and did not inform me when I made appointment. I was 10 min late for my appointment. Arrived at 9:40. I left at 12:35. I think 3 hours to rotate 4 tires was way to long. Tire pressure light was still on when I got in vehicle. They did fix before I left. More

Excellent Service Thorough, clear, and timely communication. My service representative, Chad, anticipated my questions and needs and responded to them before I could Thorough, clear, and timely communication. My service representative, Chad, anticipated my questions and needs and responded to them before I could ask. I can honestly say that he is among the best customer service representatives I have encountered. More

Smooth and enjoyable experince There was a minimal waiting time in the beginning. The place was nice, and Evan did a great job with the process. He understood our needs. There was a minimal waiting time in the beginning. The place was nice, and Evan did a great job with the process. He understood our needs. More

Efficient, friendly, professional Was met immediately as I pulled into the service bay by smiling, friendly gentlemen. Service rep was right there and the process was immediate. Wo Was met immediately as I pulled into the service bay by smiling, friendly gentlemen. Service rep was right there and the process was immediate. Work was done on time. Was kept informed of progress. Highly pleased. More

Excellent Service The service I received from the team was excellent!! My advisor, Justin, was extremely exceptional. He kept me up to date throughout the entire proces The service I received from the team was excellent!! My advisor, Justin, was extremely exceptional. He kept me up to date throughout the entire process. I definitely recommend the Tom Wood Team for any service needed on your vehicle. More

Great customer servise The service consultant did a great job explaining the work that needed to be done and the work was done timely. The facility was net and clean. The The service consultant did a great job explaining the work that needed to be done and the work was done timely. The facility was net and clean. The waiting area was very comfortable. More

Good service; clean facility First time here at Tom Wood Toyota. The service manager explained everything before any service was done. Facility is clean, with enough seating for p First time here at Tom Wood Toyota. The service manager explained everything before any service was done. Facility is clean, with enough seating for people waiting. More

Excellent Customer Service Customer service was excellent as always! Jeremy has a great team and they all take pride in their service. Justin was a bonus to the team and fell Customer service was excellent as always! Jeremy has a great team and they all take pride in their service. Justin was a bonus to the team and fell right in from the start. They always make sure everything is running correctly on my car and get me right in and out as soon as possible. Even with the move to Whitestown I still refuse to go to anyone else. More