Tom Wood Toyota

The Service Advisor Brad was extremely knowledgeable and helpful during my service visit on November 18th. I hope he is available to help me whenever I go in for service. helpful during my service visit on November 18th. I hope he is available to help me whenever I go in for service. More

They went above and beyond. After crashing my FJ Cruiser, I wanted another. They had the perfect one, but were in Indianapolis, while I am in St Louis. After back and forth, they After crashing my FJ Cruiser, I wanted another. They had the perfect one, but were in Indianapolis, while I am in St Louis. After back and forth, they called out of the blue to offer to hold the FJ Cruiser I was coming to look at and potentially buy for the four hours it would take for me to get there. I know that used car dealers don't do this normally, and I am eternally grateful for them doing it. I bought the car and am very happy with it. It helps that they serviced it its entire life. She's perfect. Can't recommend them enough. More

Used car purchasing The low fuel alarm and the light came on 3 miles away from the dealership, I received so little for my 1 owner trade in and yet did not have enough ga The low fuel alarm and the light came on 3 miles away from the dealership, I received so little for my 1 owner trade in and yet did not have enough gas to make it back to Kokomo. Wish I had not budged on my original pricing for the vehicle. Alex was a highlight of the experience, quite helpful and showed customer concern and customer care. More

Service coordinator was standing beside the vehicle as soon as I was entered the service area. This was my first visit. He explained the process. He confirmed my “to do” list. Good experience soon as I was entered the service area. This was my first visit. He explained the process. He confirmed my “to do” list. Good experience More

Shady practices if not illegal This dealer negotiated a deal with us over the phone on a "New" 4Runner. We went back and forth for two days and came to an agreement on price. We d This dealer negotiated a deal with us over the phone on a "New" 4Runner. We went back and forth for two days and came to an agreement on price. We drove an 1.5 hours the following day to go sign the paper work and get the 4Runner. Upon arriving we sat down with the sales manager and he says "Hey I wanted to let you know the dealership owners wife has been driving this 4 Runner.....and it has 4,400 miles on it. Needless to say we were shocked they didn't disclose this in the multiple conversations we had the day before. The sales manager tried to act like they didn't know. Come on man do you think I am that stupid. You guys had this 4 Runner on the floor and it wasn't like she drove it for a couple of days. It has 4,400 miles on it! Needless to say we didn't buy it since the price we negotiated was on a NEW vehicle. I can't remember the other guy's name who came out at the end and tried to smooth things over as we were leaving saying they don't do business this way, but I would rate him with one star as well. I'd rate with Zero stars if that was an option. It is still listed online today 11/14/19 showing it has 10 miles on it. 4Runner Limited Nightshade Midnight Metallic Black. Look it up. More

Great customer Service!! I will always choose Tom Wood Toyota in Whitestown! This dealership is knowledgeable and have a friendly staff! I will always choose them for my purchase of a car and Service! Tha Toyota in Whitestown! This dealership is knowledgeable and have a friendly staff! I will always choose them for my purchase of a car and Service! Thank you!! More

Quick & Efficient Process Alex was very knowledgeable regarding the car we ended up purchasing, even offering advice after the sale. The entire purchase process was very quick Alex was very knowledgeable regarding the car we ended up purchasing, even offering advice after the sale. The entire purchase process was very quick & easy as well. More

Jeff is very knowledgeable about the product. He is very helpful and courteous. It was a pleasure to work with him. I’ll definitely work with Jeff again on future car purchases. helpful and courteous. It was a pleasure to work with him. I’ll definitely work with Jeff again on future car purchases. More

Kevin was professional, knowledgeable and very kind to my husband and I! My husband went in a few days before I was about to and Kevin kept in contact with him, he worked with our schedule and three children husband and I! My husband went in a few days before I was about to and Kevin kept in contact with him, he worked with our schedule and three children to help us find the best car to fit our family! I would recommend him to anyone on the hunt for a car to match their family and within their budget! More

Very professional, friendly staff. Environment was relaxing and customer service was great. The staff was very will and easy to work with. Good second experience with Tom Wood. relaxing and customer service was great. The staff was very will and easy to work with. Good second experience with Tom Wood. More