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Tom Wood Toyota
Whitestown, IN
980 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 980 reviews
December 14, 2020
Dealership very nice, unornate experience with sales. Rushed assisting me and once I was approved and car was ready, he didn't take the time to explain anything, assist with transfer of belongings from p Rushed assisting me and once I was approved and car was ready, he didn't take the time to explain anything, assist with transfer of belongings from previous car and didn't even say thanks or reconnect to see how my purchase was going. I only received an email asking to enter a good review. Very satisfied with financing, service team and reception personnel. Will continue to use dealership, just will seek another sales member. More
by DJ
Employees Worked With
December 13, 2020
Great service. Timely. Friendly. Kept me aware of status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter More
by bpcoon
Employees Worked With
Nick Coulbern
November 21, 2020
Had a problem with door a door lock after I drove the suv . Spoke to Jeff Fernandez about it and he said they would check it out. Problem fixed at no cost. All around dealings with Jeff and Tom Wood toyota v . Spoke to Jeff Fernandez about it and he said they would check it out. Problem fixed at no cost. All around dealings with Jeff and Tom Wood toyota very professional. Treated fairly on all dealings.Thanks Jeff for the help! More
by paulj
Employees Worked With
November 05, 2020
My truck was with the service department for 11 business My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what pro My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what progress was being made with repairs. I even had to show up several times in person to check on status and get answers to my questions . It was very difficult to get the service advisors to answer their phones live. Their email system was not working for most of the time my vehicle was being repaired. This was also very frustrating to my insurance company that was trying to communicate with them and get information from them regarding my repair. On two separate occasions, they told me my vehicle was done and I showed up (via Uber) to get it and it was not fixed. The problem was finally diagnosed and everything was fixed properly, but this was a very frustrating experience overall. More
by Agm
Employees Worked With
Dennis Smith, Alberto Rodriguez
November 05, 2020
Excellent Service on my 2015Toyota RAV4 ...Alberto was Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advise Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advised. Happy Customer here! More
by Cvale
Employees Worked With
Alberto Rodriguez
November 02, 2020
Excellent friendly staff. Went above and beyond my expectations. Staff was patient and answered all my questions. Liked that they detailed the car before I purchased it. expectations. Staff was patient and answered all my questions. Liked that they detailed the car before I purchased it. More
by jfj20
Employees Worked With
October 27, 2020
Service area needs improvement, techs are fine, but mgmt and customer service reps are below average. Lost ticket and was given no update until I asked. and customer service reps are below average. Lost ticket and was given no update until I asked. More
by SLFurry
Employees Worked With
Dennis Smith
October 27, 2020
Easy appointments with super fast service. Clean and updated facility and customer lounge area. Friendly service staff. They go the extra mile to make you a satisfied repeat customer. updated facility and customer lounge area. Friendly service staff. They go the extra mile to make you a satisfied repeat customer. More
by Beagledad
Employees Worked With
Dennis Smith
October 23, 2020
Responsive, kind, fair and honest sales experience. Was connected via Toyota.com and the satisfactory deal was made in less than 24hrs. Had been working with a Dealer for 40 days that couldn't help. Thank connected via Toyota.com and the satisfactory deal was made in less than 24hrs. Had been working with a Dealer for 40 days that couldn't help. Thanks More
by shirmworm
Employees Worked With
