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Tom Wood Toyota

Whitestown, IN

4.8
975 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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6408 Crane Drive

Whitestown, IN

46075

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Showing 975 reviews

November 05, 2020

Excellent Service on my 2015Toyota RAV4 ...Alberto was Excellent Service on my 2015 Toyota RAV4 ...Alberto was awesome...communicated well From beginning to completion. Work done right on time as advise More

by Cvale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Rodriguez
Nov 05, 2020 -

Tom Wood Toyota responded

Thank you for the review! It is excellent to hear that Alberto delivered such a seamless service experience. We appreciate your business and are wishing you many safe and happy miles in your Toyota RAV4! - The Tom Wood Toyota team

November 02, 2020

Excellent friendly staff. Went above and beyond my expectations. Staff was patient and answered all my questions. Liked that they detailed the car before I purchased it. More

by jfj20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! We are so grateful that we got the opportunity to work with you here at Tom Wood Toyota, and it means a lot to know that we went above and beyond your expectations. We hope that you continue to enjoy your newly purchased vehicle!

October 27, 2020

Service area needs improvement, techs are fine, but mgmt and customer service reps are below average. Lost ticket and was given no update until I asked. More

by SLFurry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Smith
Nov 10, 2020 -

Tom Wood Toyota responded

I'm a bit disappointed to see this review. We do strive for attentive, accommodating, and professional service, and I'm sorry to hear that we didn't completely hit the mark. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

October 27, 2020

Easy appointments with super fast service. Clean and updated facility and customer lounge area. Friendly service staff. They go the extra mile to make you a satisfied repeat customer. More

by Beagledad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Oct 27, 2020 -

Tom Wood Toyota responded

Thank you for stopping by to review Tom Wood Toyota! We are pleased to hear that you enjoyed the service and amenities at our location!

October 23, 2020

Responsive, kind, fair and honest sales experience. Was connected via Toyota.com and the satisfactory deal was made in less than 24hrs. Had been working with a Dealer for 40 days that couldn't help. Thank More

by shirmworm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Tom Wood Toyota responded

Thank you for doing business with us at Tom Wood Toyota. We're committed to meeting the needs of guests and I am glad to hear that our team helped you purchase a suitable vehicle. Congrats and safe travels!

October 20, 2020

Great and timely service.very courteous staff.It took a Great and timely service.very courteous staff. It took a little more than an hour but it was fine. Kept the appointment time. Will be seeing them aga More

by krassipiper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Oct 20, 2020 -

Tom Wood Toyota responded

Thank you for the review! We are grateful that we got the opportunity to work with you here at Tom Wood Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

October 20, 2020

Technicians were efficient and thorough. All staff communicated well and answered all of my questions respectfully. Great service! Price was very reasonable and I’ll be returning fir my next oil chang More

by Sholaday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Tom Wood Toyota responded

Thank you for allowing us the chance to assist you! It's wonderful to hear that you're satisfied with our service and prices. We are glad to have you as a Tom Wood Toyota customer and look forward to your next oil change.

October 13, 2020

Just want to say thank you for the service I received when I purchased my new Rav4. Jeff was very knowledgeable and courteous. Everyone that I spoke with was kind and listened. More

by Thaynes3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Tom Wood Toyota responded

We couldn't have asked for a better review! It's so great to hear that Jeff and the rest of the team here at Tom Wood Toyota made your visit friendly and attentive. We wish you many safe and happy miles in your new Toyota RAV4!

September 28, 2020

I had Excellent Customer service with Jeff! He was honest, trustworthy and knowledgeable! Jeff made my car buying experience a great one. Highly recommend Jeff! More

by Samiamjudge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Tom Wood Toyota responded

Thank you for posting about your experience with Jeff. At Tom Wood Toyota, we strive to walk guests through the sales process as we want shoppers to be confident in their decisions. Enjoy your vehicle!

September 24, 2020

Great experience buying the car. Matched an offer from another dealer. Walked thru capabilities of the vehicle and was timely in getting the paperwork completed More

by DennisM330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Lile
Sep 24, 2020 -

Tom Wood Toyota responded

Thank you for the review! It was our pleasure to assist you here at Tom Wood Toyota, and we hope that you continue to enjoy your newly purchased vehicle!

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