Tom Wood Toyota

This was my first experience working with a dealer and Matt made the process very seamless. He took time to explain my options and walk me through the process. He was very on top of everything. I was shop Matt made the process very seamless. He took time to explain my options and walk me through the process. He was very on top of everything. I was shopping at multiple dealers and Matt was the most professional, so it made for an easy decision to get the RAV4. Highly recommend working with Matt! More

Trey was awesome to work with. I told him my issue with my car and he got help right away. He showed he cared! I Would also like to thank the car repair guy who actually did the work on the Lugnuts on my c my car and he got help right away. He showed he cared! I Would also like to thank the car repair guy who actually did the work on the Lugnuts on my car. He was on his way out the door, but stayed behind to fix my car! That was exemplary. Unfortunately I did not get his name. Trey would know his name.He actually changed clothes, and got back into his work clothes to fix my car. More

Excellent value for the price. Emma was great. The process took less time than expected. The car, Rav4, is really what I wanted. Thanks to everyone. process took less time than expected. The car, Rav4, is really what I wanted. Thanks to everyone. More

I only came in for an Oil Change and filter. Car was finished on time. Service rep was friendly and courteous. Car was washed without asking. finished on time. Service rep was friendly and courteous. Car was washed without asking. More

Inspite of returning my car due to oil leak again I gave 5 star. Dennis, my contact at Tom Wood, has always been excellent in customer service everytime I visited. He's very helpful, patient and professiona 5 star. Dennis, my contact at Tom Wood, has always been excellent in customer service everytime I visited. He's very helpful, patient and professional. He gor my car n the shop asap and went above and beyond to explaining what is going with my vehicle. He actually took me in the shop and did all the explanation while my car was airlifted. Customer service is something that many businesses have lost but not at Tom Wood because of you. Thank you! More

Dealership very nice, unornate experience with sales. Rushed assisting me and once I was approved and car was ready, he didn't take the time to explain anything, assist with transfer of belongings from p Rushed assisting me and once I was approved and car was ready, he didn't take the time to explain anything, assist with transfer of belongings from previous car and didn't even say thanks or reconnect to see how my purchase was going. I only received an email asking to enter a good review. Very satisfied with financing, service team and reception personnel. Will continue to use dealership, just will seek another sales member. More

Great service. Timely. Friendly. Kept me aware of status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter status of vehicle and gave me estimate for future service needs. Took care of me and vehicle in a timely matter More

Had a problem with door a door lock after I drove the suv . Spoke to Jeff Fernandez about it and he said they would check it out. Problem fixed at no cost. All around dealings with Jeff and Tom Wood toyota v . Spoke to Jeff Fernandez about it and he said they would check it out. Problem fixed at no cost. All around dealings with Jeff and Tom Wood toyota very professional. Treated fairly on all dealings.Thanks Jeff for the help! More

Jeffery Miles was very polite and professional. He took care of my concerns and made sure that my visit was a pleasant one. Kudos Jeffery!! care of my concerns and made sure that my visit was a pleasant one. Kudos Jeffery!! More

My truck was with the service department for 11 business My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what pro My truck was with the service department for 11 business days. I had to constantly follow up with them and ask them what was going on and what progress was being made with repairs. I even had to show up several times in person to check on status and get answers to my questions . It was very difficult to get the service advisors to answer their phones live. Their email system was not working for most of the time my vehicle was being repaired. This was also very frustrating to my insurance company that was trying to communicate with them and get information from them regarding my repair. On two separate occasions, they told me my vehicle was done and I showed up (via Uber) to get it and it was not fixed. The problem was finally diagnosed and everything was fixed properly, but this was a very frustrating experience overall. More