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Tom Wood Toyota

Whitestown, IN

4.8
980 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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6408 Crane Drive

Whitestown, IN

46075

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Showing 980 reviews

March 10, 2021

Excellent service. Trey helped with everything car needed. Along with oil change and tire rotation, my car needed a license plate bracket and Trey found me a premium bracket at no extra charge More

by dickeyl789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Mar 10, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Toyota, and we will certainly let Trey know that you appreciate his help. We look forward to your next visit!

March 03, 2021

Charles Lile was awesome, he was very helpful, thorough, knowledgeable, accommodating and above all very friendly. I definitely will recommend him to family and friends. More

by Marjorie Lambert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Lile
Mar 04, 2021 -

Tom Wood Toyota responded

Marjorie, we are delighted to read your glowing feedback about Charles! Thank you for coming to Tom Wood Toyota and for sharing your stellar recommendation. Safe travels!

March 01, 2021

It took 3 1/2 hours of my life to get my tires rotated and balanced, cooling system flushed and the car looked over for any needs. Andy Mohr never took more than 2 hours for anything they did. I was a More

by Flibberrush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Smith
Mar 18, 2021 -

Tom Wood Toyota responded

This is a concerning review to read, and it certainly doesn't sound like the efficient service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

February 26, 2021

The dealership is okay, however, they are so busy, they do not take the time to really take care of your car. After leaving the dealership, I made a stop to eat, after that my car was completely dead, it w More

by KCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neal Guidarelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rodriguez, Trey Fields
Mar 16, 2021 -

Tom Wood Toyota responded

I am sorry to hear that you did not have a more attentive service experience working with us. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with my team so we can prevent this from happening in the future. If there is anything I can do to assist you or anything more you would like to share, please do not hesitate to reach out to me. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

February 26, 2021

Waited 2+ hours to be told keep overnight, next day told head that way to PU & waited another 30/45m. Friendly yes poor customer service More

by gtiernan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alberto Rodriguez, Trey Fields
Mar 16, 2021 -

Tom Wood Toyota responded

I am sorry to see that you were dissatisfied, and I sincerely apologize for any inconvenience you experienced. Our goal is to provide efficient service and top-notch customer care, so I am sorry that we didn't live up to those standards during your visit. If you would be willing to speak with me directly, I would like to assist you in any way that I can. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

Mar 16, 2021 -

gtiernan responded

No worries Neal - just providing feedback for you to use with employees for better service experience...we are moving to FL so no further needed for me..,hope the service experience improved

February 12, 2021

Very good experience, Eric is friendly and not too pushy. Showed car, let me drive and evaluate on my own. I was skeptical as have not had good experiences at other dealers, this was very good, even finan More

by Jandre1953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lane
Feb 12, 2021 -

Tom Wood Toyota responded

We're so proud to have earned your business! It's great to hear that Eric and the rest of our team delivered a friendly and stress-free car-buying experience. Thank you for your confidence in Tom Wood Toyota, and congratulations on your Toyota RAV4 XLE Premium!

February 10, 2021

Kevin was easy to work with, got me the deal I was wanting and stayed after closing to complete the sale. I would highly recommend Kevin when buying a car from Tom Wood Toyota More

by lvervynckt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We are very proud to have Kevin on our team and happy to hear that he went above and beyond to assist with your purchase. Congratulations on your new vehicle, and we hope to see you back at Tom Wood Toyota!

February 02, 2021

Very pleasurable experience working with Kevin Vaughn. I highly recommend working with him . He was very informative , offered many options, honest , and not pushy at all . More

by mestevens50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! We are so glad Kevin took such good care of you here at Tom Wood Toyota, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

January 30, 2021

Matt is the Best salesman around, seamless process and awesome finance guy as well! Highly recommend this group for your next purchase. Overall 5 star dealership! More

by Whitkev1040
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Tom Wood Toyota responded

Thank you so much for the wonderful review and recommendation! We love to hear that Matt made it simple for you to get into your new vehicle. Safe travels and we hope to see you for your first oil change! - Tom Wood Toyota team

January 29, 2021

The service was excellent and fast. We bought our Prius there from Kevin, and it is a superb vehicle. The staff is friendly and efficient. More

by a6256ski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith
Feb 01, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Toyota, and we will be sure to pass along your kind words. If you and your Toyota Prius ever need anything else, don't hesitate to come back and see us again!

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