Tom Wood Toyota

Salesman Charles answered all of our questions, let us drive a model that we were interested in, and made ordering easy. Charles was friendly and easy to work with. I also had my Sienna serviced—great job drive a model that we were interested in, and made ordering easy. Charles was friendly and easy to work with. I also had my Sienna serviced—great job! More

The oil change reminder, and mileage sticker was not replaced in the front windshield. Inquired as to having a purchased air filter from your parts department replaced and was informed that there would replaced in the front windshield. Inquired as to having a purchased air filter from your parts department replaced and was informed that there would be a charge associated with this simple installation. As a repeat customer I would have expected, and appreciated this simple task being complimentary. The air filter was purchased based on the recommendation upon my last visit as needing to be changed or replaced. At the completion of this oil change it was not indicated that the air filter needed to be replaced. Which differs from the recommendation of my last visit in so much as the filter had not been replaced. However, a noise associated with the steering wheel was resolved with a dab of Grease at no charge. Which was greatly appreciated. Also, I was giving a price quote to replace two belts which was suggested would resolve a squeaking noise experienced upon starting the vehicle in the morning. The parts more specifically the belts seemed in line cost-wise, however the labor seemed a little exorbitant in price. More

They took me early and were before the time they quoted me and they were very courteous and polite and professional and very attentive and timely me and they were very courteous and polite and professional and very attentive and timely More

MATT BROWN! HIGHLY RECOMMEND! He was so awesome!! He helped me lease my new RAV. Being clueless, he helped explain everything and was so kind! helped me lease my new RAV. Being clueless, he helped explain everything and was so kind! More

Mr. Coulbern was polite and professional and listened to my concerns about the car. The technician worked efficiently and I also got some recommendations for future service. my concerns about the car. The technician worked efficiently and I also got some recommendations for future service. More

I would recommend Tom Wood Toyota for service needs. That being said, for items that are not difficult to change yourself, do it yourself. They were going to charge me $63 to replace the cabin filter. I chan being said, for items that are not difficult to change yourself, do it yourself. They were going to charge me $63 to replace the cabin filter. I changed myself for $21. Took less than 10 minutes. $42 is a lot of money for 10 minutes of labor! More

Tom Wood Toyota in Whitestown, IN, welcomed me on Dec. 28, 2020, not to browse-.but to buy a new car..I was referred to them by a Lead Tech at another Toyota dealership..I had never been to this dealersh 28, 2020, not to browse-.but to buy a new car..I was referred to them by a Lead Tech at another Toyota dealership..I had never been to this dealership before.. The sales person listened to my needs . I wanted a Plain -Jane car with no upgrades, no frills, no expensive options..I did not receive any pressure at all to look at a higher priced car..They were willing to take in my 2012 Camry with 120,000 miles as a trade in. . In 2 days I bought a 2021 Toyota Carolla and drove it home on Dec. 31, 2020. I love the car.. I intend to bring the car back to Tom Wood Toyota for future service needs.. More

The truck I wanted to test drive was ready for me when I arrived for my 10am appt. My sales rep and the Finance Dept made things easy and I was on my way. At age 65 this was one of my best car buying expe arrived for my 10am appt. My sales rep and the Finance Dept made things easy and I was on my way. At age 65 this was one of my best car buying experiences. =) No complaints about Tom Wood Toyota. More

A verbalized one hour wait for an oil/filter change turned into two hours. No updates given. Thank goodness I brought a book to read. turned into two hours. No updates given. Thank goodness I brought a book to read. More

First time in this dealership and Trey was attentive to my needs. Scheduled services completed and car was ready when promised. Prices and fees were reasonable. my needs. Scheduled services completed and car was ready when promised. Prices and fees were reasonable. More