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Tom Wood Toyota

Whitestown, IN

Overview
Employees
Reviews
Vehicles
4.8
980 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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6408 Crane Drive

Whitestown, IN

46075

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Showing 980 reviews

November 28, 2021

I was overcharged for a basic oil change. And I took over an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. More

by Yolanda.wesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neal Guidarelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
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Dec 20, 2021 -

Tom Wood Toyota responded

This is a disappointing review to read, as we want a better service experience than what you have described and I want to apologize for the extended delay. I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If I am unable to find your phone number in our database, would you please consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

November 22, 2021

Straight forward friendlyHonest efficient thoroughAnd Straight forward friendly Honest efficient thorough And three in a couple of coffee mugs to boot More

by sheamike60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Tom Wood Toyota responded

We are happy to hear that you had such a successful experience working with us! Thanks so much for the great review and we hope to see you at Tom Wood Toyota again next time. Take care!

November 19, 2021

Great sales person. The paperwork takes way too long, but that's true for all dealerships.. More

by turtlepond5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Tom Wood Toyota responded

Thank you for sharing some constructive feedback with our team. We always want to do all we can to create a swift and seamless purchase experience, and we appreciate you sharing how we could improve this process. If there is any additional input you can offer, we are always glad to hear it. I welcome a call from you if you have more suggestions. Kindly, Mike Cuzzo - General Manager - 317-297-2444

November 18, 2021

Great experience purchasing a used vehicle Ron Rangel went the extra mile and I really appreciated the service. More

by bricla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Ron and the Tom Wood Toyota team. Drive safely, and we hope to see you back again down the road!

November 17, 2021

I was very much happy by the care ,the service was excellent people there are so professional More

by uwambayepenine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

uwambayepenine responded

Thank you Tom Wood Toyota

Nov 18, 2021 -

Tom Wood Toyota responded

Your feedback means the world to all of us here at Tom Wood Toyota! Thank you for being a great customer and we look forward to seeing you again down the road. Safe travels!

October 30, 2021

Fast and courteous easy to understand nice waiting room good people and friendly service will come again More

by Td111326
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny
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Nov 01, 2021 -

Tom Wood Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you back!

October 27, 2021

Ron did an awesome job at getting me in the vehicle I wanted! Thanks Ron! More

by N.halstead
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
Other Employees : Ron Rangel
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Oct 27, 2021 -

Tom Wood Toyota responded

Congratulations on your new car! We are thrilled that Ron and the team took such great care of you throughout the process. Thank you for choosing Tom Wood Toyota!

October 27, 2021

I inquired re a car on their website on the weekend. Was contacted Monday morning confirming the vehicle was available, made an appointment for that afternoon. Ron Rangel-Scott wasthorough, patient, took me More

by Tjmcbntmkr
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
Other Employees : Ron
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Oct 28, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Ron, Andy, and the Tom Wood Toyota team. Drive safely in your new vehicle, and we hope to see you back next time!

October 19, 2021

Kevin Vaughn and the Tom Wood team were great to work with. They greeted me as I arrived, went through the car thoroughly, listened to what I was looking for, and sold me a car without being pushy. Kev More

by bakercp20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2021 -

Tom Wood Toyota responded

Thank you for taking the time to write Tom Wood Toyota a review! It makes our day to see that Kevin, Jeff, Josh, and our entire team could make your purchase an absolute win. Our goal is to provide this kind of customer service to everyone and your wonderful review is validating to our team. Your business is greatly appreciated and we hope you enjoy your new car!

October 13, 2021

Quite accommodating. I got done what work they could perform in the promised time frame. More

by BobTheBuilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
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Oct 14, 2021 -

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota for these repairs! We are glad to know that you're a satisfied customer.

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