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Tom Wood Toyota

Whitestown, IN

4.8
980 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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6408 Crane Drive

Whitestown, IN

46075

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Showing 980 reviews

January 28, 2022

My Toyota Camry was in for a recall service of a fuel pump during which time I was told I also needed a wheel alignment. I was very suspicious because the car was in a few weeks earlier for a regular mai More

by Ejchernet
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Tom Wood Toyota responded

It's disappointing to hear that you've lost faith in our team's assessments. We never intend to mislead our guests, and I regret that we left a different impression. Your concerns are certainly valid, and I will address what you've shared here with my service team. I would be grateful for the chance to speak with you about this visit and see if I can do anything to regain your confidence. Please reach out to me whenever you are available next. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

January 26, 2022

Matt Brown and Mike Cuzzo took the stress out of buying my new car. They where both, to the point and efficient. Hope to more business at Tom Wood. 👍👍👍 More

by scotrobert
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Tom Wood Toyota responded

Thanks a bunch for giving Matt and Mike such a great shoutout! Our staff is very dedicated to sending our guests home in vehicles that are right for them so we hope you enjoy the new ride. We appreciate you choosing Tom Wood Toyota!

January 14, 2022

I love doing business with you. You were always courteous helpful and efficient. Not only that but you got the best coffee in town. Looking forward to seeing you again very soon thank you for your help. More

by Eddhall38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Rodriguez
Jan 14, 2022 -

Tom Wood Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Tom Wood Toyota team. Drive safely, and we can't wait to see you again down the road!

January 14, 2022

Good service department. They had my vehicle done within the set expectations. Friendly staff and comfortable waiting room More

by Cehrenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Zimny
Jan 17, 2022 -

Tom Wood Toyota responded

It's outstanding to hear we're meeting your expectations! Thank you for taking the time to leave some positive feedback about our team and our facilities, and we hope to see you at Tom Wood Toyota again down the road!

January 13, 2022

Barbara in service. Awesome. I’ve been very pleased with the service department at this dealership. I spoke with a sales person while I was waiting this last time, and the gentleman was not pushing me to More

by Bogada7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also Barbara in Service
Jan 13, 2022 -

Tom Wood Toyota responded

Thank you for sharing your experience with Barbara and our team! It is gratifying to hear that you are a happy Tom Wood Toyota customer and we can't wait to welcome you back next time. Drive safely!

January 04, 2022

They ask you to enroll in unnecessary packages while doing financial discussion. After sales, immediately, they don’t care about the customer.. even for car delivery More

by Par101
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Culbertson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Tom Wood Toyota responded

We strive to make the buying process seamless and enjoyable and I'm so sorry this wasn't reflected to you. As we continue towards providing the best customer service, I will make note of your feedback to ensure we are doing all we can to assist our customers during and after their purchases. In the meantime, if there is anything you would like to discuss with me directly, I would be more than happy to assist you. Thank you, Mike Cuzzo - General Manager - 317-297-2444

January 01, 2022

Helpful and efficient service every time I go to the Whitestown Toyota dealership service department. Thanks More

by ecarpenterwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Jan 03, 2022 -

Tom Wood Toyota responded

Thank you for trusting Tom Wood Toyota to get the job done. We appreciate your kind review and hope you have a great day!

December 30, 2021

Ron was great to work with! Everyone at the dealership was friendly and genuinely seemed happy to be there, I never felt pressure to buy anything or sign any contracts! More

by rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Tom Wood Toyota responded

Rachel, we want you in the driver's seat when it comes to making confident choices about your vehicle. We're happy that Ron and the team's pressure-free approach made such a difference and that their friendliness was appreciated. Thank you so much for sharing about your experience at Tom Wood Toyota, and we wish you safe travels in your new vehicle!

December 27, 2021

Ron was great to work with very easy process. Love my new Tacoma. Two words. More

by Benjamin Barnett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Tom Wood Toyota responded

We're glad you love your new Toyota Tacoma, Benjamin, and we appreciate you trusting Tom Wood Toyota to help you find it! Drive safely - we hope to see you again!

December 18, 2021

The Tom Wood team and our salesperson Kevin Vaughn where fantasic to deal with. They were not pushy or difficult. They showed us many options and made the car buying purchase like working with family. To More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Tom Wood Toyota responded

Thank you for the great review, Chris! We appreciate your business and are happy to hear that you had such an outstanding purchase experience working with Kevin. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

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