Tom Wood Toyota

Very smooth and professional experience. I asked for a small extra type of request and the sales person completed this without a hiccup. Nice touch! Highly recommend Tom Wood. I asked for a small extra type of request and the sales person completed this without a hiccup. Nice touch! Highly recommend Tom Wood. More

Very smooth experience, sales agent was very responsive in helping us find the right vehicle for us! in helping us find the right vehicle for us! More

The service manager wasn’t friendly. They removed my tire servicing sticker from Costco. When questioned, there was NO apology and gave a lame reasons. The Tom Wood sticker has all wrong They removed my tire servicing sticker from Costco. When questioned, there was NO apology and gave a lame reasons. The Tom Wood sticker has all wrong information. My car needs oil change every 10k miles. They posted it for 5k miles. When asked, the manager gave another lame reason that they didn’t check since which year Toyota started 10k oil change. Hearing this from an authorized dealer is hilarious. Another thing he told me was to go back for tire servicing!! Seriously!!! You removed my tire servicing sticker from Costco and you lied to me to change oil for 5k miles. Don’t trust this dealership anymore. More

Ron did a great job Txs. He understood what I was trying to accomplish and my goals. And communicated that to the sales manager who was making the decision on my deal. Then a He understood what I was trying to accomplish and my goals. And communicated that to the sales manager who was making the decision on my deal. Then after the sale. He helped set up the vehicle on various features Excellent. This is my fifth Camry at Tom wood. Thanks. H. More

Had a great experience dealing with Ron at Tom Wood. Friendly, knowledgeable, great communication throughout the process. Friendly, knowledgeable, great communication throughout the process. More

They are wonderful and willing to stay late to help us with questions and purchasing the car. They are also very nice. with questions and purchasing the car. They are also very nice. More

Shawn Culbertson did and outstanding job walking us through the whole process. Excellent salesman and a great experience. through the whole process. Excellent salesman and a great experience. More

Great experience with Tom Wood Toyota in Whitestown. I have been going there for service on my previous Toyota for a couple of years. The service guys were great, especially during the height of the C I have been going there for service on my previous Toyota for a couple of years. The service guys were great, especially during the height of the Covid pandemic. I really enjoyed working with Ron on the sales side this time. More

I purchased a 2022 Sienna at Tom Wood Toyota in February 2022. When I first called their office, Sam answered my call and introduced me to Kevin Vaughn, our sales consultant. Kevin was super attentive and a 2022. When I first called their office, Sam answered my call and introduced me to Kevin Vaughn, our sales consultant. Kevin was super attentive and answered any question we had. At the beginning we were debating between Highlander and Sienna. Kevin got us to test drive a Highlander. At the time they didn't have a Sienna in stock but a few days later he managed to let us see a Sienna that they received. Then we put a down payment to reserve a Sienna. Kevin kept us updated from time to time during the ~1 month waiting period and messaged us the day before its delivery. On the day of the delivery, we first test drove it (yeah, it was crazy that we had not driven it till then). He was very patient as we made our final decision. As we finished the initial paper work before moving to the finance officer, I had to make a phone call. It was very gracious for them to offer an office for me to use for an hour. I brought in my SUV for a trade-in. They gave me a lowball price (I think) so I didn't take it. At the finance officer's office, the finance officer first put a BS fee on the invoice that we argued for a while and eventually he agreed to take it off. At the end the finance officer apparently became impatient (at least) and didn't bother to leave his eyes off the computer when we left. As we are leaving with our new Sienna, Kevin explained a lot of functionalities that was new to us. He always gives you the right size of information and does not bore you with the information you already know. He does not oversell you something you don't need. Although the experience with finance officer wasn't great, our experience with Tom Wood Toyota was positive overall. Would definitely recommend Kevin. More

Shawn was a great sales person to work with. He literally new everything I had a question about very knowledgeable with cars and the whole buying process! He literally new everything I had a question about very knowledgeable with cars and the whole buying process! More