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Tom Wood Toyota

Whitestown, IN

4.8
980 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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6408 Crane Drive

Whitestown, IN

46075

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Showing 980 reviews

May 23, 2022

Ron with Tom Wood Toyota has been one of the friendliest sales representatives I have worked with. He made everything straight forward and easy and made sure I got the car I wanted. The dealership overall h More

by Jake S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Tom Wood Toyota responded

Hi Jake - Congratulations on your new car! Thank you for choosing Tom Wood Toyota to trust with your business. We will be sure to let Ron know that his exceptional service helped us earn your five stars. Until next time!

May 21, 2022

Very happy with Ron helping me through buy the truck. Staff was very nice as well !!! More

by Plantman5675
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Tom Wood Toyota responded

Ron and the team are always happy to help you out! Thank you so much for supporting Tom Wood Toyota and congrats on your new truck!

May 11, 2022

Need more comuncation between Desk and shop , maybe little more friendly with customers especially Those who have bought the car there More

by bradymike86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Underwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Fernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cuzzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Crowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yash Bansal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields, Josh Tharp
May 11, 2022 -

Tom Wood Toyota responded

Thank you for sharing. We aim to provide a high level of communication and client care, and I'm sorry you feel we've fallen short. I want to better understand how we let you down so we can ensure it doesn't happen again. If you're willing to share the details, please give me a call at 317-298-9081. Best, Neal Guidarelli - Service Manager

May 06, 2022

Barbara in service is exceptional. There is no expensive up sell. There is no looking down their nose at older vehicles. They continue to do me right. More

by Bogada7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara in service
May 06, 2022 -

Tom Wood Toyota responded

We sincerely want the best for our guests and their vehicles, and it's wonderful to hear that Barbara has proven that to you. Thank you for your supportive review for Tom Wood Toyota, and we hope to see you again next time!

May 05, 2022

Very good service 👍. Barbra was very professional & knowledgeable . Recommended that I don't need to replace my rear brakes. More

by dattagita@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Barbra
May 05, 2022 -

Tom Wood Toyota responded

Thank you for taking time to share this feedback about Barbra and our Tom Wood Toyota team! We are so glad to hear that you had a positive service experience. Safe driving!

May 02, 2022

The issue here is the excessive cost of labor when you go I put on a set of new tires but the labor was nearly $200 even though I took a vantage of a sale to get a tire free for a dollar by the time you pay More

by Strongs_us
Recommend Dealer
No
Employees Worked With
Not listed
May 02, 2022 -

Tom Wood Toyota responded

Thank you Mr. Strong for taking my call on this matter. I am glad I was able to clear up the confusion on the pricing. The total labor of the ticket was $199.95. $80 for the labor to install the tires ($20 per tire) and $119.95 for the alignment. If there is anything further you would like to share or have questions on, please contact me directly. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

May 01, 2022

Excellent dealership with great people working there. Sales and service department is the best I have encountered. More

by Gisela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
May 02, 2022 -

Tom Wood Toyota responded

Gisela, thank you for the great review! We appreciate your business and hope to see you back at Tom Wood Toyota. Safe travels!

April 23, 2022

Our salesperson, Ron, was very friendly, knowledgeable, and just great to work with. He found our 2022 RAV4 with all of the options we wanted. Jeff in financing was also wonderful to work with. He explai More

by theirphoenix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Tom Wood Toyota responded

Thank you for taking the time to review us! We are so glad to hear that Ron and Jeff delivered such an outstanding purchase experience. Drive safely in your 2022 Toyota RAV4, and enjoy it! We hope to see you back again at Tom Wood Toyota!

April 20, 2022

The service staff were very helpful in getting my 4Runner repaired. The dealership was clean and the staff was very welcoming and responsive. More

by Ian A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
Apr 20, 2022 -

Tom Wood Toyota responded

Ian, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Tom Wood Toyota team. Drive safely in your Toyota 4Runner, and we hope to see you back!

April 12, 2022

I went in knowing what vehicle I wanted to look at and there was no attempts at trying to sell me something different. Ron was super friendly and made sure our time was not wasted. The whole process took More

by Mjraison117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rangel-Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Tom Wood Toyota responded

Congratulations on your new vehicle! Thank you for choosing Tom Wood Toyota and for stopping by to leave a great review about Ron. Safe travels ahead!

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