194 Reviews of Tom Wood Subaru - Service Center
Service It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. More
They don't understand the meaning of the word "appointment" Showed up for my appointment 15 minutes early this morning. One hour and forty-five minutes later the car had not been looked at yet. They might be be Showed up for my appointment 15 minutes early this morning. One hour and forty-five minutes later the car had not been looked at yet. They might be better with horses than with cars. Not my car at this dealership! More
Over and Beyond Great Service from Derek Thompson. Found solutions to every problem all while being mindful of my pocket book. Over the top...you do not find that oft Great Service from Derek Thompson. Found solutions to every problem all while being mindful of my pocket book. Over the top...you do not find that often at service centers. A case of beer has his name on it next time I go in. More
service have a new 2016 Outback Limited that that was involved in a accident, it was repaired by body shop where I live. They took it to Tom Woods service to have a new 2016 Outback Limited that that was involved in a accident, it was repaired by body shop where I live. They took it to Tom Woods service to check a air bag light coming on. The service department said that their was a part was bad and they ordered it would take 2days then they would fix it. They had it for a wk. before 4th of July holiday then said it would not be done till Wed. after the holiday. They said that part was their on Thur. before holiday and could pick it up on Friday. After several attempts to contact them they said that the mgr. was gone for the weekend and they didn't have the part and that it would be Wed. This is the biggest run around I have ever had. Bad planning , Bad management !!!!! Buyer Beware More
Really bad service. There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Tourin There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Touring - 5 months old. Senior Rep of Subaru and Tom Wood tried to tell me I wrecked my car, and didn't believe me when I said it did not happen under my care. Tom Wood and Subaru tried to have me pay for repairs. Finally, after threatening them enough times with my lawyer, they said they'd pay for it under "good-will" as long as I signed a paper stating it was not under warranty. Although I felt I was not receiving a good deal, since they sold me a wrecked car at brand new car price, I signed it just to get my car back after almost 3 weeks. After getting it back, it broke down 6 days later. The oil light came on. Tom Wood said someone put water in my oil. I asked if maybe it was coolant, Tom Wood said it was definitely water. Then they told me there was no oil pressure going to the engine, but water could not have gotten in as a result. I finally said enough and had it shipped to another Subaru dealership. Beard Subaru immediately told me that it was coolant and that they will be replacing the engine. Beard apologized for how long I'll have to wait. Finally, competent mechanics are working on my car! They didn't try to place blame on me - telling me that SOMEONE did this. Tom Wood service manager, Ben Woodfill, literally said, "I think someone has it out for you." Tom Wood truly believed someone went under my hood and dumped water in my oil. When this was obviously a mechanical error (I have talked to two outside technicians and Beard Subaru - they all agree this was a mechanical failure.) Tom Wood only has one certified hybrid mechanic, and he must not know what he's doing. I will never go back and I will NEVER refer anyone to Tom Wood. More
Sold "Service Agreement" to cover "Everything" NOT TRUE!!! Great vehicle. We love our new Subaru Outback. Be very cautious of Tom Wood Subaru especially the Finance people telling you anything to sell you m Great vehicle. We love our new Subaru Outback. Be very cautious of Tom Wood Subaru especially the Finance people telling you anything to sell you more than the car. They will milk ever penny they can out of you. I was sold a service agreement and a maintenance agreement so I would NOT have to pay anything for service for the life of the agreements. I was told these agreements cover "Everything". When I took our vehicle in for service I was charged for a filter that had to be replaced. I showed the service manager the paperwork that said the filter was covered in the service agreement and I was still told I had to pay for the filter. I wrote a letter, not an email, but a letter to both the finance person that sold me the service agreement and to the general manager and I have never heard a word from anyone. So I would highly recommend our Subaru Outback but I would definitely buy from another dealer that is more upstanding and stands behind what they say to the customers. Buyer truly beware especially with this dealer!, More
Multiple visits and no solution After buying my brz from Tom Wood brand new, I planned on doing any and all service appointments through this dealership. My window had a problem of s After buying my brz from Tom Wood brand new, I planned on doing any and all service appointments through this dealership. My window had a problem of squeaking while being rolled down or up, mainly while it was wet. The first couple visits included lubricating the tracks, and cleaning the window to make sure no debris was stuck. The next visit the "issue could not be replicated by technicians" and I was sent home. Upon bringing it in another time, parts in the window were replaced, and they claimed the squeaking ceased. They ran my car through a wash, and as I got in to test it, the squeak remained. I was told at that point that the squeaking was due to an "environmental issue" (being that it was wet) and that it was not covered under warranty to fix. In the following few days when the window had dried I tested it, and the problem again remained. I schedule yet another appointment. After replacing all window components, I received a call and was told that the issue should not persist, yet in their own testing the issue was still happening. They claimed that the next step would to to replace the window / door panel and that that solution was "not practical" for an issue as small as a window squeak. At this point, I took my car to Dreyer and Reinbold who kept my car for a week and solved the problem in both wet and dry environments. From one visit alone at D&R I had my squeak eliminated, which showed me that the technicians at Tom Wood were inadequate in solving a small issue in the multiple visits I made. Also, upon arriving for all appointments, I had to wait outside the service area doors because there were so many cars parked in service. This was very inconvenient. I will never return to this location nor will I recommend anyone get their vehicle serviced there. More
complete and utter incompetance! I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and after a while Im talking to a person in the parts department, who helps me identify the needed part, and informs me that Ill need to make a service apt, then have service contact him to order the replacement part. I set up my appointment, and then just to make sure its understood, I follow up with service and talk to a service rep to make sure they understand what part I need, and that the service dept needs to contact parts dept to make sure the part gets ordered. "no problem" Im told "well handle this and see you on the service date". I bring in the car to get the part replaced, and after a 20 min wait Im told the part was not ordered. That's pretty frustrating considering the lengths I went to to make sure these people did their jobs. They never even called me to say the part was not there! So I call back later that day to reschedule a 2nd appt. I make sure that the person I talked to speaks to the service manager, just to be sure that the part is ordered. I come back two weeks later, and this time after an hours wait, Im told they don't have the part! Again, no phone call, just "oops we screwed up again". I GIVE UP! Im keeping the defective part on the car, and hoping all the LEDs don't burn out. I have bent over backwards to try to help these people perform their own jobs, but Tom Wood Subaru is by far the most incompetent group of do-nothings Ive ever had to deal with. If you want to buy a Subaru, or have your Subaru fixed, I have two suggestions for you: Dryer and Reinbold or Falcone Subaru. Anyone will be better than the Tom Wood group. More
complete and utter incompetance! I have a new Subaru WRX. Rear brake light LEDs had burned out and I wanted the brake light assy replaced. Its a warranty repair. I called Tom Wood I have a new Subaru WRX. Rear brake light LEDs had burned out and I wanted the brake light assy replaced. Its a warranty repair. I called Tom Wood service and after a while Im talking to the parts dept. The parts guy informs me that I will have to arrange a service appt, and then have service contact the parts dept to order the replacement part. Sounds easy right? So I set up an apt, and ask the service dept to contact parts to order a new brake light. "no problem' Im told, "well handle this and see you on your service date." I show up at the appt and after 20 minute wait Im told they don't have the part. They wont ship the part to me because its a warranty repair, so I have no choice but to come in again. I call back later that same day and re-schedule a 2nd appt. This time I ask the person who scheduled the apt to actually go talk to the service manager, so that the part can be ordered. "no problem" Im told, " well handle this and see you on your service date" I show up two weeks later and after an hours wait Im told they don't have the part. I GIVE UP! Ill just drive the car with the defective part, and hope the remaining LEDs don't burn out. I have bent over backwards trying to assist Tom Wood service in the most simple task, and they are so utterly incompetent, they are incapable of basic functions. If you are considering buying or servicing a Subaru in the Indianapolis area, I have two pieces of advice for you: Dreyer and Reinbold or Falcone. More
I bring my car to Tom Wood Subaru for the fast, friendly, quality service. Todd Vonblon is fantastic and very personable. I am never treated as a number when I deal with him. Jackie was super friendly- I w quality service. Todd Vonblon is fantastic and very personable. I am never treated as a number when I deal with him. Jackie was super friendly- I was having a bad day until she brought a little ray of sunshine to me today as she picked up my car and dropped off my "loaner" car. kudos to Tom Wood and their service staff!!! More