Tom Wood Subaru

I have had an issue with my 2012 Subaru Forester windshield wipers since I purchased it. The driver's side wore out in a matter of month's. It left streaks in the line of sight. I tried a different windshield wipers since I purchased it. The driver's side wore out in a matter of month's. It left streaks in the line of sight. I tried a different set of wipers (after market) and they did the same thing. I took the vehicle to Tom Wood Subaru and they just replaced the wiper blades and said it was fixed. I unfortunately did not keep the old Subaru blades which were under warranty. They had to charge me for new blades. It cost $93 dollars for wiper blades! That is highway robbery! I wonder what the mark is and how much the dealership made off of this deal. I know that on average dealerships mark up parts 25% but this is ridiculous. I was told that the new wipers are under warranty till my 36,000 mile warranty is up. We'll see. I have a feeling that I will be getting a new set of refill's in a couple of months when the driver's side starts streaking again. I checked out some Subaru blogs and most rate Subaru OEM wiper blade's poorly. Part of this is my fault for getting rid of the OEM wipers. I don't think the service technician really did much. He used my windshield wiper fluid to test the old wipers and then sold me a new OVER PRICED pair of new OEM windshield wiper blades to resolve the issue maybe temporarily. It should be interesting if I have to go back to Tom Wood Subaru in a couple of months with the same problem. It should be interesting to see how they will handle the situation then. More

We visited several dealerships, dealt with several salesmen; and by far most impressed with TW Subaru! We were always greeted by friendly (but not pushy!) sales & office personnel. Our salesman, Bill salesmen; and by far most impressed with TW Subaru! We were always greeted by friendly (but not pushy!) sales & office personnel. Our salesman, Bill Vickery, is awesome, informative, and very attentive! John Hiatt in the Finance Dept is great to work with too! I highly recommend this dealership and Bill! Ruthann & Bob More

I called Mon AM to get car checked for trip. Schedule filling up but gave us time at 0745. In addition to oil change and multipoint check, evaluated steering wheel "wobble," rotated tires which fixed it filling up but gave us time at 0745. In addition to oil change and multipoint check, evaluated steering wheel "wobble," rotated tires which fixed it. Super accommodative. More

We recently purchased a 1998 Subaru and brought it in to Tom Wood Subaru for a full diagnostic check and repairs. Todd was extremely helpful in his recommendations and took the time to explain everything to Tom Wood Subaru for a full diagnostic check and repairs. Todd was extremely helpful in his recommendations and took the time to explain everything to me, as I'm not very mechanically savvy. We were provided with a complementary loaner car while our '98 was being serviced, and received updates via phone regarding the status of our vehicle. Overall, we really enjoyed working with Tom Wood Subaru and appreciate such wonderful service! More

I WAS LOOKING FOR A GOOD USED VEHICLE AND SEEN THIER SELECTION ON LINE AND WENT IN TO SEE WHAT THEY HAD THIS IS ONE OF THE BEST SELECTION OF USED VEHICLES I HAD FOUND IN THE AREA ALL WERE CLEAN AND PR SELECTION ON LINE AND WENT IN TO SEE WHAT THEY HAD THIS IS ONE OF THE BEST SELECTION OF USED VEHICLES I HAD FOUND IN THE AREA ALL WERE CLEAN AND PRICED RIGHT I TALKED TO THE DESK MANAGER ANDY AND HE WAS VERY HELPFUL ON DIRECTING ME TO THE RIGHT VEHICLE I FOUND IT THEN I HAD A TRADE ANDY GOT THE HEAD MANAGER INVOLVED BECAUSE I NEEDED A LOT OF MONEY ON TRADE TODD MARKS REALLY WORKED HARD ON THIS AND PUT MY DEAL TOGETHER I COULDNT BE MORE HAPPY GREAT CAR AND GREAT PRICE ON MY TRADE I NOTICED ALL CARS HAD A CAR FAX AND WERE SERVICED MY 09 HONDA PILOT NEEDED NOTHING SO IM GOING TO TAKE IT ON A TRIP TO NEW MEXICO More

I love the car that Eric found for me. It was perfect in every way. I would recommend that anyone go to Tom Wood and ask for Eric Boone if your looking for a new or used car. He will help in every way possi every way. I would recommend that anyone go to Tom Wood and ask for Eric Boone if your looking for a new or used car. He will help in every way possible to get you in a car that best suits you, your family, and your needs. I dont tink I could've got better service anywhere else. Infact I know I couldnt have. Thank you so much Eric Boone for helping me find the car that was just right for me. I greatly appriciate it. I will tell friends and family about this and if anyones looking for a car I'll be sure to send them to you. thank you More

Great experience from purchase through service. We had a crazy situation with our car that they went above and beyond the necessary to fix for us. Sales guys were awesome through two different car purcha crazy situation with our car that they went above and beyond the necessary to fix for us. Sales guys were awesome through two different car purchases at Tom Wood Subaru. The service staff actually cares about us and they treat us like our happiness will affect their day. We never owned a Subaru till we bought our first one from Tom Wood. Now own a second one and will forever be Subaru owners if we can buy them at Tom Wood Subaru up in Carmel, Indiana. More

This is the 3rd Subaru I have bought from Dave Kraft at Tom Wood Subaru. Dave Kraft sold my sister a Subaru. And my Grandmother still has her 1998 Forester that Dave Kraft sold her. EXCELLENT Service. I'm Tom Wood Subaru. Dave Kraft sold my sister a Subaru. And my Grandmother still has her 1998 Forester that Dave Kraft sold her. EXCELLENT Service. I'm glad he's still with the company. My neighbor now wants my car. I see him looking at it everytime he mows his grass. He can't have it. He will have to go buy his own :) More

My 2011 STI is the third car my family has bought from Tom Wood Subaru. Each time has been a great experience. Dave Kraft has been Salesman of the year numerous times for a reason. I had a few things i Tom Wood Subaru. Each time has been a great experience. Dave Kraft has been Salesman of the year numerous times for a reason. I had a few things installed on the car and an alignment done right away and the service and parts dept. people are easy to work with too. Subaru makes great cars and Tom Wood is a great place to buy them. I highly recommend you see Dave Kraft if you are looking for a new Subaru. The dealership supports the community, the work with many local non-profits such as the Humane Society and Susan J. Komen Foundation. They support the local Subaru owners club too, Tom Wood Subaru hosts meetings twice a year for the motorsports enthusiasts. More

We bought a 2005 Jeep from them in December 2010 , this Jeep had a bad shaking and it shut down twice with us , and it start to shake and the enging light came on , we took it to two dealers that did not f Jeep had a bad shaking and it shut down twice with us , and it start to shake and the enging light came on , we took it to two dealers that did not fix it , it was random cylinder misfire, we call them and turned the car in since January to April, they did not fix the jeep, Me and my husband were paying each months a payment on jeep but we never have it, then the dealer claim they did not know what how to fix it and we swap the car with ford taurus , that had gas cap light is on and the driver seat hear is not working and it shake a little bit, the sales (andy) promise to fix all this, after few days the car did not start in the morning and we took it back for the service, I ask them nicely to the manager since we really have a very bad experiences with them since the jeep sat for monthes in their service , I ask them to be qick in the service and not to be so long please not a week, we do not have another car, My husband call them everyday they either did not answer him or they read from the same script they did not know when they get the job done, same answer every time and everyday ,we are very frustrated and we went to get the car even if we get it towed, we discover that they damage the back pumber, and they did not told us or give us a work paper or get the job done, my husband does no get his money easy , he is police office and every time he leave for work , I do not know if he will come back. hope this help you to be aware please we have a big nightmare. More