Tom Wood Subaru

Excellent Experience I recently purchased a new vehicle from Tom Wood Subaru. It was one of the best car buying experiences I've ever had. Our sales rep, Lou Cavallari, I recently purchased a new vehicle from Tom Wood Subaru. It was one of the best car buying experiences I've ever had. Our sales rep, Lou Cavallari, was excellent. Every person that was involved with the deal went above and beyond to make it an easy, smooth, enjoyable process. Highly recommend! More

Really bad service. There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Tourin There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Touring - 5 months old. Senior Rep of Subaru and Tom Wood tried to tell me I wrecked my car, and didn't believe me when I said it did not happen under my care. Tom Wood and Subaru tried to have me pay for repairs. Finally, after threatening them enough times with my lawyer, they said they'd pay for it under "good-will" as long as I signed a paper stating it was not under warranty. Although I felt I was not receiving a good deal, since they sold me a wrecked car at brand new car price, I signed it just to get my car back after almost 3 weeks. After getting it back, it broke down 6 days later. The oil light came on. Tom Wood said someone put water in my oil. I asked if maybe it was coolant, Tom Wood said it was definitely water. Then they told me there was no oil pressure going to the engine, but water could not have gotten in as a result. I finally said enough and had it shipped to another Subaru dealership. Beard Subaru immediately told me that it was coolant and that they will be replacing the engine. Beard apologized for how long I'll have to wait. Finally, competent mechanics are working on my car! They didn't try to place blame on me - telling me that SOMEONE did this. Tom Wood service manager, Ben Woodfill, literally said, "I think someone has it out for you." Tom Wood truly believed someone went under my hood and dumped water in my oil. When this was obviously a mechanical error (I have talked to two outside technicians and Beard Subaru - they all agree this was a mechanical failure.) Tom Wood only has one certified hybrid mechanic, and he must not know what he's doing. I will never go back and I will NEVER refer anyone to Tom Wood. More

Nice until you buy a car I was ecstatic after buying a 2007 Mitsubishi Eclipse from Tom Wood. Everyone was friendly, and I left feeling like a member of a family. 3 months l I was ecstatic after buying a 2007 Mitsubishi Eclipse from Tom Wood. Everyone was friendly, and I left feeling like a member of a family. 3 months later, I called to speak to someone about an unforseen problem: rust had made it to where the hood latch could not function, and many bolts were stripped or broken due to rust, as well. While speaking to a man I was told was an expert on the warranty side of things, I was promptly told that there was nothing they could do because they believed I was in the wrong, saying I probably ran my car through 16 car washes and created the rust myself. The man yelled and kept repeating this to me. I will not do service with Tom Wood again. More

Too popular for their own good. While the finance department was running numbers on two cars I test drove (an Impreza Hatch and an Outback), I was informed that the Outback was now s While the finance department was running numbers on two cars I test drove (an Impreza Hatch and an Outback), I was informed that the Outback was now sold. The Outback was literally cleaned and prepped for me to test drive it. I went to lunch while they were doing this to give them more time. No one at any time (and I interacted with three great salesmen over the course of two days there) told me there was anyone else looking at the car. There was no sense of urgency (perhaps because they knew they had already sold the car?). There was no warning. Nothing. While I understand this can happen, what made me mad was the “manager’s” approach to the situation. He said, “I can see why you would be frustrated. In my 20 years of sales, I’ve seen this happen before.” If you see something happen that's bad for customers, why not fix it? Why with their new gorgeous building, paperless push, and Microsoft Surface Tablets can they not have an inventory system that keeps track of who might have already put down a deposit on a car? I could do this with a white board. Tom Wood Subaru wasted 4 hours of my time today to sell a car to someone else. I still want a Subaru. But since Tom Wood has a north side monopoly, I now have to start my car search from scratch. More