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Tom Wood Porsche

Indianapolis, IN

Overview
Reviews
Vehicles
4.5
260 Reviews
Call Dealership (317) 848-5550

3473 E 96th St

Indianapolis, IN

46240

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Showing 260 reviews

November 07, 2023

Excellent service; easy to schedule and my car looks and runs great. Tom Wood Porsche is great More

by S Nestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Castle
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Nov 08, 2023 -

Tom Wood Porsche responded

Thank you for stopping by to leave Tom Wood Porsche a wonderful review!

November 04, 2023

They were very responsive, answering all questions I had. They were also willing to find a way to negotiate so that both sides were happy with the deal we finally concluded. Consummate professionals! More

by howard.leader
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorden Burr, Brad Roberts
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Nov 06, 2023 -

Tom Wood Porsche responded

We're glad to know you found our team at Tom Wood Porsche responsive and professional. It's always our goal to ensure both parties are satisfied with the deal. Thanks for your positive feedback!

October 16, 2023

The staff at Tom Wood Porsche are always kind and professional. They have consistently gone above and beyond my expectations. More

by mjkouran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cordova, John Castle, Tom Kashman
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Oct 17, 2023 -

Tom Wood Porsche responded

We're delighted to know that our team at Tom Wood Porsche has consistently exceeded your expectations. Thank you for the positive feedback!

October 13, 2023

Best service center of all my 10 cars. John Castle is the best as is Tom Kashman. More

by gfeary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cordova, John Castle, Tom Kashman
Report | Print
Oct 16, 2023 -

Tom Wood Porsche responded

Thank you for choosing Tom Wood Porsche as your go-to service center. John and Tom will appreciate the shoutout!

September 29, 2023

Always consistent, prompt, knowledgeable, and congenial. Always appreciated. NOT like going to a dealership! Thank you ... More

by mifirestone
Recommend Dealer
Yes
Employees Worked With
John Castle
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Oct 02, 2023 -

Tom Wood Porsche responded

We're delighted to know that you've had consistently positive experiences with us at Tom Wood Porsche. We always aim for prompt and knowledgeable service, so it's great to see we hit the mark! Thanks for your support.

August 30, 2023

Very helpful service advisor Dave. Timely service and help with a ride while waiting.for the service to be finished. More

by jpsully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Aarons
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Aug 31, 2023 -

Tom Wood Porsche responded

We're glad to know Dave and our team at Tom Wood Porsche provided you with timely service. Thanks for the positive feedback!

August 29, 2023

Tom Wood is an excellent place for taking care of your automotive needs from sales to service and parts. Highly recommended! More

by htekwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cordova, John Castle, Tom Kashman
Report | Print
Aug 29, 2023 -

Tom Wood Porsche responded

We appreciate your high recommendation and are glad to know you had a great experience with us at Tom Wood Porsche! Thanks for the review!

August 25, 2023

A very poor experience from beginning to end. They seem grossly understaffed and unprofessional and poorly trained as their approach to customer service is 2nd class at best. If they aren't rooki More

by nealyerian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota Neace, Joe Cordova, Tom Kashman
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Aug 28, 2023 -

Tom Wood Porsche responded

Neal, I'm sorry to hear that you were dissatisfied with your experience. We value all feedback, both positive and negative, as it helps us improve. We strive to provide excellent customer service to all our guests. Yesterday, when I spoke to you on the phone, I told you our team is committed to addressing your concerns. I asked that you come back in so we could fix the scratch that you're accusing us of doing. Instead, you chose to belittle me and my staff and say how horrible our store is and that we're comical, so it seems as if you do not want to accept the help I was offering. I wish you the best of luck going forward. Joe Cordova - Dealer Customer Experience Manager - 317-569-7061

Aug 28, 2023 -

nealyerian responded

Joe, So much for your spin. For the record, so all can understand the issues I will publish. It took over 2 weeks to get an appointment for an oil change. As instructed I arrived by 8AM, but it still took 2 days to complete the work. There was no communication about a delay. I had to check in on day 2 to find out when my car would be ready. I received an oil change, brake fluid flush and air filter replacements plus a battery for my key fob. My bill was $1920. My car arrived spotless inside and out. It was returned dirty inside and out with exterior & interior scratches. Our initial contact came as a result of a text you sent me asking me to rate your company well when Porsche NA sent me their online survey. On top of the short comings I have noted I believe trying to resolve a customer complaint by text is just more poor customer service. When you and Tom Kashman knew the nature of the complaint it is my opinion someone should have picked up the phone and called then. You only called once, 10 days after I alerted you there was a problem. That 1 call was prompted by my request that you call me because I was tired of your vague text messages indicating you were waiting for direction from your boss Tom Kashman. You were not offering solutions...nor did you ever. Joe, your commitment is a joke in my opinion if you or any other Tom Wood employee thinks this is service consistent with Porsche expectations, let alone a customer's. If this is the best your store can offer, it is far from comical....it is sad. As titled, it was " A very poor experience from beginning to end".

August 17, 2023

The service advisor was vey helpful and the work was done as planned. I appreciate the use of a conference room while I waited for the service to be completed More

by muellgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cordova
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Aug 17, 2023 -

muellgp responded

Thanks Joe and the team at Tom Wood.

Aug 18, 2023 -

Tom Wood Porsche responded

We're glad to hear Joe and the team provided you with an accommodating vehicle service! We appreciate your positive feedback and look forward to working with you again at Tom Wood Porsche!

July 10, 2023

Always a miserable experience. Little to no communication and price gouging at the highest level! More

by Camaro1le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dunno the service guys name
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Jul 10, 2023 -

Tom Wood Porsche responded

This review is concerning to read and I apologize for our team's lack of communication and our pricing. We strive to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. I would appreciate the chance to learn more about what transpired here so that we can see how to improve your 1-star rating. Please call me at your earliest convenience. Thank you, John Moses - General Manager - 317-848-3158

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