Tom Wood Porsche

Audi Q7 TDi We recently purchased a used 2014 Audi Q7 TDi and had an excellent buying experience. From test drive to leaving in our new to us vehicle, we were tr We recently purchased a used 2014 Audi Q7 TDi and had an excellent buying experience. From test drive to leaving in our new to us vehicle, we were treated with courtesy and respect . This was a very easy transaction and I would recommend them to anyone. More

Responsive and Courteous We got a flat tire on our way from Chicago to IU. We called and Matt got us in as soon as we got to the shop. They quickly diagnosed the leak, fixed We got a flat tire on our way from Chicago to IU. We called and Matt got us in as soon as we got to the shop. They quickly diagnosed the leak, fixed the tire and got us on our way. Matt also worked with our tire insurance carrier to proses the claim. Great experience! More

Poor attention to detail. Service advisor did not return phone calls, texts or emails multiple times throughout the service experience. he was ill prepared for our appointment Service advisor did not return phone calls, texts or emails multiple times throughout the service experience. he was ill prepared for our appointment and delivered the car incomplete. Once We spoke to the Service Manager about this he put us in contact with Ernie. Ernie was fantastic and eager to help in every way. Ultimately, the car was finished after 2 more visits, but Ernie followed the process the entire way through after our initial mess. More

Never again. We purchased a used Honda Pilot from this dealership. Joe was great to work with during our test drive. But after a 3 hour, condescending sales pitc We purchased a used Honda Pilot from this dealership. Joe was great to work with during our test drive. But after a 3 hour, condescending sales pitch with the sales manager (in which we didn't really get that great of a deal) we left with the car. Turns out that they let customers (with two little kids) leave the lot and drive 2 hours home with a seized brake caliper, destroyed rotor, and pads... and we're lucky we got home safely. The dealership sprung for part of the $2,000 repair, but not all of it, nor would they cover a rental while it was in the shop for a week. We've also noticed it now needs an alignment. In addition, we noticed right before we left that there weren't even any floor mats in the car. We were promised them, but no one has responded to our numerous follow ups about them, so I suppose we'll have to purchase those ourselves, too. I reached out to the manager a week ago...no response. I guess if you're not buying a six figure Porsche from this dealer, you're not as valued as a customer to them. More

Great experience, treated with total respect Lee was great to work with, we handled trade and finale numbers via text ... held the car a few extra days so we could arrange travel to the dealershi Lee was great to work with, we handled trade and finale numbers via text ... held the car a few extra days so we could arrange travel to the dealership... in and out in two hrs at the most and drove home with are new car... highly recommend Tom Wood Porsche More

Unfriendly Everyone was totally unfriendly. The old service staff Rodecap was always friendly. I was there for over 3 hours and know one sales or service said an Everyone was totally unfriendly. The old service staff Rodecap was always friendly. I was there for over 3 hours and know one sales or service said anything. More

Top Notch, Honorable Dealer. Committed to value their client What a dealership! We (I) have not a single bad thing to say about Tom Wood Porsche. I will say that the level of class and integrity that Joe Cordova What a dealership! We (I) have not a single bad thing to say about Tom Wood Porsche. I will say that the level of class and integrity that Joe Cordova, George Wright, and John Moses have shown us is bar none. These gentlemen are class acts, and true gems to have representing an automotive business. While we didn't buy one of the thoroughbred Porsche's on the lot, we did buy a used Jeep Wrangler that was not of their preferred specialty cars. Even though, our level of service was that of buying a one-off Porsche. This is somewhat unbelievable in the used car market to us, as most used car dealers we have dealt with in the past do not cater to this level of service for their non-specialty used vehicles. Here is a case example of the organization that is being run over at Tom Wood Porsche and how it is phenomenal. A few days after we purchased the vehicle the check engine light came on. It was a used vehicle, and we did not add any aftermarket warranties. We accepted the “AS IS” status when we purchased it. With that said, we called the dealer and let them know. Holding them to a statement made after we purchased it to let them know of any problems. Almost immediately, they said take it to the nearest Jeep dealer and have them call us with the recommended fix. We did just that, and sure enough they agreed to cover the cost of the fix! This right here is the definition of class and will make them first on the list for our future vehicle purchases. We buy a lot by the way. Yearly. We normally buy new for this exact reason and understand used cars will need more work than a brand new one. Although, with the way this dealer honors their commitment to service and will stand by their stock even after the sale is done, we may not be so quick to only buy new. Thank you for your commitment to exceptional service, and we cannot wait to come back for future purchases. We did have an eye on a few of your dealer’s new primary vehicles! More

Service review I have a 2011 Boxter with 4,800 miles on it. New purchase. Needed a tutorial as to how to make this road worthy They were informative. Suggestions wer I have a 2011 Boxter with 4,800 miles on it. New purchase. Needed a tutorial as to how to make this road worthy They were informative. Suggestions were backed up thru internet research More

Check out & replace ignition switch. Key was hard to turn in ignition. Service department checked & ultimately replaced ignition with a new one. Bit expensive, but good service. Waited wh Key was hard to turn in ignition. Service department checked & ultimately replaced ignition with a new one. Bit expensive, but good service. Waited while service wa completed. More