Tom Wood Porsche

Efficient effective service. Needed a pre purchase inspection and they did a thorough job. Followed up the next day to ensure everything was just right. inspection and they did a thorough job. Followed up the next day to ensure everything was just right. More

John did an excellent job as my service representative; however, after getting a new battery for my Macan, the service tech did not reset my time and date. Although this is a small thing, for the amount however, after getting a new battery for my Macan, the service tech did not reset my time and date. Although this is a small thing, for the amount of money charged in labor I would think that details like these would get attended to. Also, while I was waiting for my service to be completed I spoke with Barry about the possibility of a new Macan. He was excellent. What a great listener and informed salesperson! When I’m ready to purchase again, Barry will be the guy with whom I will talk. More

The team at Tom Wood Porsche were great. My son has a huge passion for cars and they let him look inside cars and take pictures while answering questions he might have on the latest models and even past huge passion for cars and they let him look inside cars and take pictures while answering questions he might have on the latest models and even past ones. More

Ernie is great!!!! He always asks about me and my family. He goes the extra mile to let me know he personally cares and appreciates my business. He goes the extra mile to let me know he personally cares and appreciates my business. More

Good experience all around. No drama. No pressure. Felt like a fair transaction. Finance dept was thorough and accurate. Car was prepped well and we appreciated the time taken by sales to walk through feat like a fair transaction. Finance dept was thorough and accurate. Car was prepped well and we appreciated the time taken by sales to walk through features and functions of the vehicle. More

Great experience John Castle and the team at Porsche are top shelf. Keep up the exceptional service. We will always take our Porsche to Tom Wood for our service needs. John Castle and the team at Porsche are top shelf. Keep up the exceptional service. We will always take our Porsche to Tom Wood for our service needs. More

Lee Douthitt is a remarkable Porshe Brand Ambassador I had been searching for a Luxury SUV for sometime and have been through the buyer's journey many times. Lee is probably the most professional sales I had been searching for a Luxury SUV for sometime and have been through the buyer's journey many times. Lee is probably the most professional sales person I have encountered. He was gracious and knowledgeable, which you should expected. However, where he set himself apart was in his responsiveness-to ever email or text I sent him. He not only provided all of the requested documentation (service records, CPO report, etc.); he also took countless photos and videos. Nothing I asked seemed to be an inconvenience. He loves what he does and does it really well! If you are looking for a Porsche and want a sales persons that is empathetic and will exceed your needs, look no further! More

Extremely positive experience. First time dealing with this dealership. From upstate New York was looking to purchase a specific vehicle. Sales associate very helpful and accommodating. Would not hesitate this dealership. From upstate New York was looking to purchase a specific vehicle. Sales associate very helpful and accommodating. Would not hesitate dealing with them again. More

Fantastic customer service with very knowledgeable representatives. Dealership Is immaculate both inside and in the garage area. I appreciated that a very nice loaner vehicle was provided. representatives. Dealership Is immaculate both inside and in the garage area. I appreciated that a very nice loaner vehicle was provided. More

Oil and filter change, brake fluid flush, tire inspection I came to TW Porsche because of its affiliation with PCA. John Castle, Brand Manager was very helpful and knowledgeable about my 718 Cayman. I want t I came to TW Porsche because of its affiliation with PCA. John Castle, Brand Manager was very helpful and knowledgeable about my 718 Cayman. I want to drive my Cayman all year round and a John explained your winter tire and wheel storage program. This is very important to me and the cost is reasonable. I will bring my summer tires and wheels to TW this Spring for installation. I will ask for John on my next visit. Your prices for the oil change and brake fluid flush were competitive with independent Porsche service providers. You have my business if you continue to do this! Dan Erxleben, Service Tech. took the time to explain to me what he did and how he did it. He checked my tires and refilled my windshield washer fluid. I will ask for Dan on my next visit. I asked Will to photo document any body damage and interior damage. I don’t have any and I wanted the 718 returned to me in the same condition it was in when it was returned to me. It was! I was allowed to watch my 718 being serviced from the customer center. This was very important to me also. I had a great experience at Tom Wood Porsche! Please pass my review on to Tom Wood Porsche management. More