Tom Wood Porsche

I purchased a used vehicle from this location. Initially, and up to the financing, everything went pretty smoothly. However, once the documents were signed and financing was completed, it went s Initially, and up to the financing, everything went pretty smoothly. However, once the documents were signed and financing was completed, it went south. The sales rep could not give me an exact date of shipment/receipt date for vehicle. My first payment was coming due and no car or word regarding when it would be. My husband called and offered to come get the vehicle and they could pay him and he shipping fee. The response was "no, we cannot do that.". The next day, the car was miraculously scheduled to be picked up and should be within the week. No exact date or contact info as provided to me. I received my vehicle within the week as stated. First, the delivery driver car wanted me to pay him????? Then I get all of that worked out and the car is dirty and the gas tank is just barely above empty. I did not have temporary plates, so I could not drive it. I contacted Brad Robert's and he was very reactive to my concerns and overnighted my temporary plates. I was informed by Brad, and I quote, "I have David Pelizzari (your salesperson) and Jordan Roe (Used Car Manager) working on the solution for your detail. We'll get your squared away!". I have yet to hear anything from the sales rep or the manager. In addition, here I am almost two months later still awaiting plates for my vehicle. Texas returned the request due to the fact that Tom Wood waited more than 30 days to send the request. Therefore, a penalty applied and more money ,$128 and some change, was required (according to Carmen Hutchersonson). Carmen stars on June 28th that she approved for that to be paid. However, and two plus weeks after that, the local registration office has not received the payment. More

They have always been courteous and taken care of my issues. I came to the service department without an appointment, due to seeing a notice that my left rear tire was very low. It turned out there was issues. I came to the service department without an appointment, due to seeing a notice that my left rear tire was very low. It turned out there was a mail in the tire. The tire was patched and the car washed at no charge. More

Very easy to leave car and service calls with any other needed service - highly recommend this dealership Best one we have ever used ! Bravo Porsche ! needed service - highly recommend this dealership Best one we have ever used ! Bravo Porsche ! More

Very professional and courteous team of staff that make the experience very pleasant. I really appreciated how Dakota took care of me during the visit today. Another gentleman also went out of his way to m the experience very pleasant. I really appreciated how Dakota took care of me during the visit today. Another gentleman also went out of his way to make my wait comfortable (sat in the office next to the waiting room). Thanks so much! More

I had a great experience of Tom Wood Porsche. The staff was friendly and professional. was friendly and professional. More

Joe Cordova and the team at Tom Woods Porsche have been nothing short of amazing! They make me and my vehicle a priority and I sincerely appreciate it. Joe is so great that he even returns my calls after b nothing short of amazing! They make me and my vehicle a priority and I sincerely appreciate it. Joe is so great that he even returns my calls after business hours!!! Thank you for all you do. More

Great friendly and caring staff. Took all the time necessary to answer my questions or concerns I love my new Porsche (first purchase) Best vehicle I have ever owned necessary to answer my questions or concerns I love my new Porsche (first purchase) Best vehicle I have ever owned More

Bryan was timely and concise during our transaction. I highly recommend Tom Wood Porsche. I appreciate all of your work! I look forward to working with you all again! highly recommend Tom Wood Porsche. I appreciate all of your work! I look forward to working with you all again! More

Outstanding customer service! They ALWAYS go above and beyond to take care of my needs. I won’t service or buy vehicles from anywhere else! beyond to take care of my needs. I won’t service or buy vehicles from anywhere else! More

Friendly, explained service needed,home valet service needed.timely.all service records available. Have used this dealer for Audi service, Porsche service and Jauguar. Over 30 years and always excellent needed.timely.all service records available. Have used this dealer for Audi service, Porsche service and Jauguar. Over 30 years and always excellent. More