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Tom Wood Nissan - Service Center

Indianapolis, IN

4.7
119 Reviews
Call Service Center (463) 298-0209
Today: 7:30 AM - 6:00 PM Closed Now
View All Hours

119 Reviews of Tom Wood Nissan - Service Center

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September 27, 2023

They provide great service, at a fair price, and have great availability of appointments and parts. More

by C. Pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Sep 28, 2023 -

Tom Wood Nissan responded

Thank you for your kind words about our Tom Wood Nissan team. Have a wonderful day and keep us in mind for any future needs!

September 08, 2023

Provides great service! Customer friendly. Knowledge team. Car ready when promised. Easy to work with. More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
Report | Print
Sep 10, 2023 -

Tom Wood Nissan responded

Jim, we're glad to know you had a great experience with our team at Tom Wood Nissan. We always aim for customer satisfaction and it's wonderful to see that reflected in your visit!

August 10, 2023

I arrived early and they took me right away this getting me in and out well ahead of schedule. More

by rcfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Aug 10, 2023 -

Tom Wood Nissan responded

We're thrilled we could get you back on the road in a timely manner! Many safe and happy miles from all of us at Tom Wood Nissan!

July 29, 2023

Excellent communication during the process. Able to complete a task in a reasonable time frame welcomes discussion on issues and resolve them properly. More

by Dchapman.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yash Bansal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Tom Wood Nissan responded

We appreciate your feedback! It's great to know that our team at Tom Wood Nissan was able to communicate effectively and resolve any issues in a timely manner. Thanks for choosing us, and we hope to see you back!

June 29, 2023

My visit to the service department was weird. They had 5 people right there,, but not a single one got up off their chair. That’s never happened before. I finally asked the one playing on her pho More

by M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hailey?
Report | Print
Jun 29, 2023 -

Tom Wood Nissan responded

I apologize for the less-than-stellar customer service you experienced in our service department. We strive to provide prompt and attentive service, so it's disappointing to hear that we fell short on this occasion. I appreciate you bringing this to our attention, and we will address it with our team. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you, Gary Adams - Service Manager - 317-688-6024

More
May 12, 2023

Katie and all of the advisors over there are the best! Prompt and excellent service. More

by Toriherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie marks
Report | Print
May 12, 2023 -

Tom Wood Nissan responded

Tori, we are elated to hear Katie and the team provided a 5-star Tom Wood Nissan experience! Thank you for taking the time to share with us. We hope to see you back soon!

April 21, 2023

Easy and prompt service. Friendly and willing to go the extra step. What else could be said? More

by rosegetz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian owens
Report | Print
Apr 21, 2023 -

Tom Wood Nissan responded

Thank you so much for reviewing Tom Wood Nissan! We truly appreciate your business!

April 19, 2023

Excellent service. Answers all questions! Quality work. Treats customers with respect. Easy to work with. Recommend! More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
Report | Print
Apr 19, 2023 -

Tom Wood Nissan responded

Thank you so much for supporting our team at Tom Wood Nissan with this feedback, Jim!

April 01, 2023

The dealership is fine. The service writer was not. Told me it would take 1 hour. It took 2. Text sent to me said it was being inspected prior to service for 1 1/2 hours. Th More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin
Report | Print
Apr 03, 2023 -

Tom Wood Nissan responded

I am sorry that your service took longer than anticipated, and that you didn't receive better communication from our team. We appreciate your feedback and will use it to improve for our future guests. In the meantime, if there is anything else we can do for you, please be in touch directly. Thank you, Gary Adams - Service Manager - 317-688-6024

More
March 20, 2023

customer service was good. ..wait time was a long for me . pricing was fair i More

by jtroc2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen
Report | Print
Mar 21, 2023 -

Tom Wood Nissan responded

While we're glad we could welcome you with quality customer service and fair prices, it's disappointing to see we fell short of delivering a 5-star experience. We do our best to provide timely service, and I'm very sorry if the wait was longer than anticipated. We appreciate this feedback and will keep it in mind going forward, so if there's anything else you'd like to discuss, please reach out to me directly. Thank you, Gary Adams - Service Manager - 317-688-6024

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