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Tom Wood Nissan - Service Center

Indianapolis, IN

4.8
114 Reviews
Call Service Center (317) 848-8888

114 Reviews of Tom Wood Nissan - Service Center

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July 13, 2024

The service team members are pros. Very helpful and do not push unnecessary repairs. Very accommodating. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Riker 5 stars
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Jul 15, 2024 -

Tom Wood Nissan responded

Thank you for recognizing our service team at Tom Wood Nissan! We're glad to hear they were helpful and accommodating. Your feedback is much appreciated!

June 22, 2024

I’m Always a satisfied customer! Alexis was very courteous, pleasant and above all, honest. More

by 3JUs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jun 24, 2024 -

Tom Wood Nissan responded

We are glad to hear that Alexis and the team have provided kind and courteous service. Thank you for trusting Tom Wood Nissan with your automotive needs.

June 19, 2024

The Service Department, Ethan, did a great job with the multipoint inspection and specific issue I made them aware of. They worked with my Warranty company and communicated very effectively through the re More

by weavermike64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan in Service was my primary contact
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Jun 21, 2024 -

Tom Wood Nissan responded

Thank you for the positive feedback, Mike! We're glad to hear that Ethan and our Service Department at Tom Wood Nissan provided excellent service and effective communication. We appreciate your support!

June 14, 2024

The service advisor Katie was fantastic in every way. She made sure to be communicative and answer any questions I had. She is a valuable asset to this company. The photos provided with the recommended s More

by sylviaflagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Marks
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Jun 17, 2024 -

Tom Wood Nissan responded

We're delighted to hear that Katie provided fantastic service and kept you well-informed during your visit at Tom Wood Nissan. Your feedback about the photos is much appreciated, and we'll be sure to share your kind words with her!

May 01, 2024

Service writers are all kind and great communicators - even when the news is hard to hear. More

by Grandma Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fagg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Tom Wood Nissan responded

We're overjoyed to hear that our team has consistently provided courteous and attentive service! Thank you for sharing your praise for the crew at Tom Wood Nissan!

September 27, 2023

They provide great service, at a fair price, and have great availability of appointments and parts. More

by C. Pittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Sep 28, 2023 -

Tom Wood Nissan responded

Thank you for your kind words about our Tom Wood Nissan team. Have a wonderful day and keep us in mind for any future needs!

September 08, 2023

Provides great service! Customer friendly. Knowledge team. Car ready when promised. Easy to work with. More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
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Sep 10, 2023 -

Tom Wood Nissan responded

Jim, we're glad to know you had a great experience with our team at Tom Wood Nissan. We always aim for customer satisfaction and it's wonderful to see that reflected in your visit!

August 10, 2023

I arrived early and they took me right away this getting me in and out well ahead of schedule. More

by rcfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Aug 10, 2023 -

Tom Wood Nissan responded

We're thrilled we could get you back on the road in a timely manner! Many safe and happy miles from all of us at Tom Wood Nissan!

July 29, 2023

Excellent communication during the process. Able to complete a task in a reasonable time frame welcomes discussion on issues and resolve them properly. More

by Dchapman.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yash Bansal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Tom Wood Nissan responded

We appreciate your feedback! It's great to know that our team at Tom Wood Nissan was able to communicate effectively and resolve any issues in a timely manner. Thanks for choosing us, and we hope to see you back!

June 29, 2023

My visit to the service department was weird. They had 5 people right there,, but not a single one got up off their chair. That’s never happened before. I finally asked the one playing on her pho More

by M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hailey?
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Jun 29, 2023 -

Tom Wood Nissan responded

I apologize for the less-than-stellar customer service you experienced in our service department. We strive to provide prompt and attentive service, so it's disappointing to hear that we fell short on this occasion. I appreciate you bringing this to our attention, and we will address it with our team. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you, Gary Adams - Service Manager - 317-688-6024

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