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Tom Wood Honda - Service Center

Anderson, IN

4.1
268 Reviews

268 Reviews of Tom Wood Honda - Service Center

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November 10, 2020

Efficient and really nice people ... wish I knew her name; one customer rep helped an older lady find her husband who had walked across the street . He had Alzheimer’s ... so nice More

by Noblesvillemcneely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert ( BKE) Kennedy-Edwards, Molly Kennedy-Edwards, Brandon Dalbey, Jeremy Rodecap, Greg Threet
Nov 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to share! We value our customers, and it is wonderful to hear that you had such a great experience working with us. We appreciate your business and hope to see you again at Tom Wood Honda!

August 21, 2020

Easy to get an appointment for repairs. Dropped off the night before and it was ready at noon the next day. Excellent work and car washed after work is done!! More

by Db147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Greg Threet
Aug 24, 2020 -

Tom Wood Honda responded

Thank you so much for the fantastic review of our Service Department! We love to hear that you're a satisfied customer. Hope to see you next time at Tom Wood Honda.

August 19, 2020

My host in the service department, Preston, made me feel welcome and appreciated. He detailed a plan for my Honda, and helped me get on my way quickly. More

by 5467 ripple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Aug 19, 2020 -

Tom Wood Honda responded

We are so happy to hear that Preston earned your five-stars! Thank you for sharing and for trusting Tom Wood Honda with your business. Safe travels and we hope to see you back next time!

August 14, 2020

Routine service Cody Greenlee very friendly and helpful. It was easy to schedule. They completed the work in a reasonable timeframe. I will definitely return for furt More

by ty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Aug 14, 2020 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda and for giving a shout out to Cody! It is fantastic to see that he made the right impression and took care of your vehicle. We look forward to working with you next time!

August 09, 2020

Took car in at scheduled time and completed in reasonable timeframe. I am pleased with the scheduling, service cost, timeliness and the service advisor interaction. More

by Mobrien1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Aug 10, 2020 -

Tom Wood Honda responded

We are so happy to hear that your service experience at Tom Wood Honda was so efficient and worthwhile. Thank you for reviewing us and we hope to earn your business again in the future!

August 08, 2020

I was charged $69.99 for a Visioal diagnosis which did not solve the problem , was told there was copping on the tire with out giving me the reason and the solution to that ! Walmart was better diagnosed More

by Hawilaali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Rodecap
Aug 24, 2020 -

Tom Wood Honda responded

We expect customers to be confident in the services we perform and I apologize if we missed the mark during your recent visit. I am going to need to gather some more information regarding your experience to better understand if there was an oversight on our end. I won't be able to get in touch without your full name so would you please consider giving me a call? Thank you, Brandon Dalbey - Service Manager - 765-203-0993.

July 06, 2020

New service boss Brandon is awsome.. he works as hard as 2 or more! He is also very kind to customers...the perfect combination for this new world...great job! More

by Renindy
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Jul 06, 2020 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda. Brandon is an excellent member of our team and he will appreciate this great feedback. We look forward to taking care of you during your next visit!

June 21, 2020

Brandon D in service is always very Professional and responsive to any question I have. It’s very apparent he has a solid knowledge base and his communication is great! More

by CHHonda
Recommend Dealer
Yes
Employees Worked With
The tech assigned did a great job and I appreciate the reset on oil change tracker! , Brandon Dalbey
Jun 22, 2020 -

Tom Wood Honda responded

Thank you for trusting the Tom Wood Honda team. Brandon will be especially appreciative of your wonderful feedback! We look forward to working with you next time.

June 19, 2020

I will never use Tom Wood again their service writers are rude and unfriendly. Honda does not stand behind her warranty’s and they lie to you I have no trust in Tom Wood Honda whatsoever in any way shape or More

by Teday
Recommend Dealer
No
Employees Worked With
Jason Sherwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I give none of your employees any writing at all, Brandon Dalbey, Jeremy Rodecap, Greg Threet
June 18, 2020

Great service They were prompt n thorough Brandon was extremely helpful courteous. I do not see the reason to have to keep writing 25 words is ridiculous !! To have as a minimum More

by Tbopbbop
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Jun 18, 2020 -

Tom Wood Honda responded

Thanks for taking the time to review Tom Wood Honda! We're pleased to hear that Brandon was so accommodating during your visit!

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