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Tom Wood Honda - Service Center

Anderson, IN

4.1
264 Reviews

264 Reviews of Tom Wood Honda - Service Center

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December 10, 2020

Misleading service .. called to get an initial quote On car detailing. I was told this would be $99 which seemed to good to be true.. I went ahead and scheduled service and ended up paying double tha More

by Ramon
Recommend Dealer
No
Employees Worked With
Prefer not to disclose
Dec 28, 2020 -

Tom Wood Honda responded

Ramon - I can assure you that this miscommunication was unintentional but I certainly understand your frustration. This will be a training opportunity for us to ensure that a situation like this one doesn't happen in the future. I sincerely apologize for any inconvenience we caused, and if there is anything that I can do to assist you, please give me a call. Thank you, Brandon Dalbey - Service Manager - 765-203-0993

December 10, 2020

Brandon and Colin are the best! I appreciate all the work Brandon put in in finding me a radio code that worked. It has been a pleasure to work with Brandon and his service team! More

by KZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin, Brandon Dalbey
Dec 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Brandon and Colin delivered such a seamless service experience. Safe travels, and we hope to see you back at Tom Wood Honda!

November 29, 2020

I think the service went well. I wanted reassurance that they were wearing a mask in the car. Interaction with the service department was good. More

by pfarme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinger, Brandon Dalbey
Nov 30, 2020 -

Tom Wood Honda responded

Thank you very much for this feedback. Customer safety is our highest priority and if you have any questions about our safety protocols I would be glad to take your call. Don't hesitate to reach out. Brandon Dalbey - Service Manager - 765-203-0993

November 20, 2020

Your employees are excellent, courteous, and efficient. My car was serviced well. We always get good service and your maintenance is also well done. Thanks More

by Lawrence Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, Brandon Dalbey
Nov 20, 2020 -

Tom Wood Honda responded

We're so glad to have you in the Tom Wood Honda family, Lawrence! It's always a pleasure to take care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

November 19, 2020

Very friendly and helpful! Great service. Cody helped me with my phone and was very knowledgeable. I was very happy that my car was washed since you no longer provide the free service. More

by julie.johnson11653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Nov 19, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us, Julie! It is fantastic to hear that Cody delivered such a seamless service experience. We appreciate the positive feedback and hope to work with you again at Tom Wood Honda!

November 11, 2020

The dealer shop great dont always agree w prices tire rotation should be in w okl change not extra.sales people are great oil change a little high. More

by walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Austin Coffel
Nov 11, 2020 -

Tom Wood Honda responded

Walker, thank you for taking the time to leave us this review and feedback. We are grateful for your business here, and we will certainly share this with our team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

November 10, 2020

Efficient and really nice people ... wish I knew her name; one customer rep helped an older lady find her husband who had walked across the street . He had Alzheimer’s ... so nice More

by Noblesvillemcneely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert ( BKE) Kennedy-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly Kennedy-Edwards, Brandon Dalbey, Jeremy Rodecap, Greg Threet
Nov 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to share! We value our customers, and it is wonderful to hear that you had such a great experience working with us. We appreciate your business and hope to see you again at Tom Wood Honda!

August 21, 2020

Easy to get an appointment for repairs. Dropped off the night before and it was ready at noon the next day. Excellent work and car washed after work is done!! More

by Db147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Greg Threet
Aug 24, 2020 -

Tom Wood Honda responded

Thank you so much for the fantastic review of our Service Department! We love to hear that you're a satisfied customer. Hope to see you next time at Tom Wood Honda.

August 19, 2020

My host in the service department, Preston, made me feel welcome and appreciated. He detailed a plan for my Honda, and helped me get on my way quickly. More

by 5467 ripple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Aug 19, 2020 -

Tom Wood Honda responded

We are so happy to hear that Preston earned your five-stars! Thank you for sharing and for trusting Tom Wood Honda with your business. Safe travels and we hope to see you back next time!

August 14, 2020

Routine service Cody Greenlee very friendly and helpful. It was easy to schedule. They completed the work in a reasonable timeframe. I will definitely return for furt More

by ty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Aug 14, 2020 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda and for giving a shout out to Cody! It is fantastic to see that he made the right impression and took care of your vehicle. We look forward to working with you next time!

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