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Tom Wood Honda - Service Center

Anderson, IN

4.0
261 Reviews

261 Reviews of Tom Wood Honda - Service Center

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November 20, 2020

Your employees are excellent, courteous, and efficient. My car was serviced well. We always get good service and your maintenance is also well done. Thanks More

by Lawrence Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, Brandon Dalbey
Nov 20, 2020 -

Tom Wood Honda responded

We're so glad to have you in the Tom Wood Honda family, Lawrence! It's always a pleasure to take care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

November 19, 2020

Very friendly and helpful! Great service. Cody helped me with my phone and was very knowledgeable. I was very happy that my car was washed since you no longer provide the free service. More

by julie.johnson11653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Nov 19, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us, Julie! It is fantastic to hear that Cody delivered such a seamless service experience. We appreciate the positive feedback and hope to work with you again at Tom Wood Honda!

November 11, 2020

The dealer shop great dont always agree w prices tire rotation should be in w okl change not extra.sales people are great oil change a little high. More

by walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Austin Coffel
Nov 11, 2020 -

Tom Wood Honda responded

Walker, thank you for taking the time to leave us this review and feedback. We are grateful for your business here, and we will certainly share this with our team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

November 10, 2020

Efficient and really nice people ... wish I knew her name; one customer rep helped an older lady find her husband who had walked across the street . He had Alzheimer’s ... so nice More

by Noblesvillemcneely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert ( BKE) Kennedy-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly Kennedy-Edwards, Brandon Dalbey, Jeremy Rodecap, Greg Threet
Nov 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to share! We value our customers, and it is wonderful to hear that you had such a great experience working with us. We appreciate your business and hope to see you again at Tom Wood Honda!

August 21, 2020

Easy to get an appointment for repairs. Dropped off the night before and it was ready at noon the next day. Excellent work and car washed after work is done!! More

by Db147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Greg Threet
Aug 24, 2020 -

Tom Wood Honda responded

Thank you so much for the fantastic review of our Service Department! We love to hear that you're a satisfied customer. Hope to see you next time at Tom Wood Honda.

August 19, 2020

My host in the service department, Preston, made me feel welcome and appreciated. He detailed a plan for my Honda, and helped me get on my way quickly. More

by 5467 ripple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Aug 19, 2020 -

Tom Wood Honda responded

We are so happy to hear that Preston earned your five-stars! Thank you for sharing and for trusting Tom Wood Honda with your business. Safe travels and we hope to see you back next time!

August 14, 2020

Routine service Cody Greenlee very friendly and helpful. It was easy to schedule. They completed the work in a reasonable timeframe. I will definitely return for furt More

by ty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee
Aug 14, 2020 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda and for giving a shout out to Cody! It is fantastic to see that he made the right impression and took care of your vehicle. We look forward to working with you next time!

August 09, 2020

Took car in at scheduled time and completed in reasonable timeframe. I am pleased with the scheduling, service cost, timeliness and the service advisor interaction. More

by Mobrien1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Aug 10, 2020 -

Tom Wood Honda responded

We are so happy to hear that your service experience at Tom Wood Honda was so efficient and worthwhile. Thank you for reviewing us and we hope to earn your business again in the future!

August 08, 2020

I was charged $69.99 for a Visioal diagnosis which did not solve the problem , was told there was copping on the tire with out giving me the reason and the solution to that ! Walmart was better diagnosed More

by Hawilaali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Rodecap
Aug 24, 2020 -

Tom Wood Honda responded

We expect customers to be confident in the services we perform and I apologize if we missed the mark during your recent visit. I am going to need to gather some more information regarding your experience to better understand if there was an oversight on our end. I won't be able to get in touch without your full name so would you please consider giving me a call? Thank you, Brandon Dalbey - Service Manager - 765-203-0993.

July 06, 2020

New service boss Brandon is awsome.. he works as hard as 2 or more! He is also very kind to customers...the perfect combination for this new world...great job! More

by Renindy
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Jul 06, 2020 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda. Brandon is an excellent member of our team and he will appreciate this great feedback. We look forward to taking care of you during your next visit!

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