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Tom Wood Honda - Service Center

Anderson, IN

4.0
261 Reviews

261 Reviews of Tom Wood Honda - Service Center

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March 12, 2021

Excellent service and personal care. Prompt and punctual service as promised. Resolved the keyless starting system problem. Every thing complete and I am satisfied. Great! More

by Philcar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Mar 12, 2021 -

Tom Wood Honda responded

Thank you for the review! It was our pleasure to assist you here at Tom Wood Honda, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 06, 2021

Christian was excellent with helping me put new tires on my vehicle! Great service and I didn’t have to wait long at all!! Grady in parts was great as well with making sure I got a great price and exactly w More

by 1 Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinger, Grady Lyons
Mar 08, 2021 -

Tom Wood Honda responded

Thank you for taking the time to leave us a review! We are so glad Christian and Grady both took good care of you here at Tom Wood Honda, and we will be sure to let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

February 26, 2021

Tom Wood Honda was very professional to me,I work out of town and I called them about my minor car problem and they took care of it in a timely matter, very professional people. More

by matixdave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Feb 26, 2021 -

Tom Wood Honda responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you again at Tom Wood Honda!

February 02, 2021

Service Rep was polite and efficient. Quick estimate and repairs. Honda experts solved the problem we were hearing, bad wheel bearing. Easy drop off and pick up. More

by Danny K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinger
Feb 02, 2021 -

Tom Wood Honda responded

Danny - We are thrilled that our team could help diagnose and repair your vehicle's issues. Thank you so much for posting a great review so that others will know what it's like to be a guest at Tom Wood Honda! For all your future auto needs, we will be here to help.

January 30, 2021

Great experience! Def 5 Stars! Not sure of the Great experience! Def 5 Stars! Not sure of the technician’s name but also appreciate him! Communication was good and I would recommend this dealersh More

by CHHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Greenlee, Brandon Dalbey
Feb 01, 2021 -

Tom Wood Honda responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Tom Wood Honda, and we look forward to your next visit!

January 13, 2021

They did good work. However, the coupon/ad on their own website indicated they would replace all transmission fluid in the vehicle, but they only did four quarts. And I even asked them about it before the More

by von
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed, Brandon Dalbey, Jeremy Rodecap, Greg Threet
Jan 13, 2021 -

Tom Wood Honda responded

Von - I am sorry to hear that you are disappointed. We strive to deliver a seamless service experience, and it is never our intention to mislead a guest. I apologize for any miscommunication on our end and would be happy to speak with you to see if there is anything I can do to straighten this out. I will not be able to gather your contact information from this review, so please give me a call at your convenience. Best, Brandon Dalbey - Service Manager - 765-203-0993

December 28, 2020

Everything went fine. There were no problems with the service. The dealership was very friendly and professional when dealing with our questions. They were also helpful answering other questions. More

by Jeromerock20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Dec 28, 2020 -

Tom Wood Honda responded

This is exactly what we love to hear, Jerome! Thank you so much for taking time to post about your experience with our Service Department. We are lucky to have you as a customer!

December 10, 2020

Misleading service .. called to get an initial quote On car detailing. I was told this would be $99 which seemed to good to be true.. I went ahead and scheduled service and ended up paying double tha More

by Ramon
Recommend Dealer
No
Employees Worked With
Prefer not to disclose
Dec 28, 2020 -

Tom Wood Honda responded

Ramon - I can assure you that this miscommunication was unintentional but I certainly understand your frustration. This will be a training opportunity for us to ensure that a situation like this one doesn't happen in the future. I sincerely apologize for any inconvenience we caused, and if there is anything that I can do to assist you, please give me a call. Thank you, Brandon Dalbey - Service Manager - 765-203-0993

December 10, 2020

Brandon and Colin are the best! I appreciate all the work Brandon put in in finding me a radio code that worked. It has been a pleasure to work with Brandon and his service team! More

by KZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin, Brandon Dalbey
Dec 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Brandon and Colin delivered such a seamless service experience. Safe travels, and we hope to see you back at Tom Wood Honda!

November 29, 2020

I think the service went well. I wanted reassurance that they were wearing a mask in the car. Interaction with the service department was good. More

by pfarme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinger, Brandon Dalbey
Nov 30, 2020 -

Tom Wood Honda responded

Thank you very much for this feedback. Customer safety is our highest priority and if you have any questions about our safety protocols I would be glad to take your call. Don't hesitate to reach out. Brandon Dalbey - Service Manager - 765-203-0993

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