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Tom Wood Honda - Service Center

Anderson, IN

4.1
268 Reviews

268 Reviews of Tom Wood Honda - Service Center

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November 30, 2021

Kind andhelpful and flexible and clean.Accommodating and Kind andhelpful and flexible and clean. Accommodating and Fair pricing with a coupon applied received in the mail More

by Bird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian and Corey
Dec 01, 2021 -

Tom Wood Honda responded

Feedback like yours lets us know we're making all the right moves. Thanks so much for choosing Tom Wood Honda!

November 24, 2021

Was in a bind with my Honda Accord and Collin and the staff jumped in and got me all fixed up would highly recommend More

by Inskeep ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAMIEN RICHARDSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Cook
Nov 27, 2021 -

Tom Wood Honda responded

You can always count on Collin and the Tom Wood Honda team to go the extra mile to get you safely back on the road. Thank you tremendously for recommending us, and we'll be here whenever you need us next!

October 30, 2021

Tom Woods dealership in Anderson has very courteous reps. I thank them for that and intend to return for any other necessary service in the future! The facility always seems very clean. More

by daheath3d1s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Renner
Nov 01, 2021 -

daheath3d1s responded

Thanks for your efficient and courteous service!

Nov 01, 2021 -

Tom Wood Honda responded

We are thrilled that our team took such great care of you and earned your continued business! Thank you for choosing Tom Wood Honda for your service needs, we look forward to seeing you next time.

October 14, 2021

I had an oil change and an inspection. I was not given a readout on the inspection. I was told that the computers were off-line. The same thing happened last year. More

by Aadingbob43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collin cook Service advisor
Oct 28, 2021 -

Tom Wood Honda responded

I am sorry to read this feedback. We strive to deliver a seamless and transparent service experience, and it is disappointing that this was not better reflected in your time working with us. I would be happy to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Dennis McHarry - Service Manager - 765-203-0993

August 27, 2021

After a glitch with routine maintenance, a problem was handled thoroughly and professionally. Very happy to have the problem solved. More

by MomBon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Aug 27, 2021 -

Tom Wood Honda responded

Thank you for the great review! We are thrilled to hear that you enjoyed your experience working with the Tom Wood Honda team. Drive safely, and we hope to see you back again down the road!

August 10, 2021

Loved the quick and on time maintenance service I received for my new CRV. I was in and out in a half hour. I’ve never received this great a service from a dealer in the past 50 years. More

by Mary P
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Aug 11, 2021 -

Tom Wood Honda responded

Mary - we're delighted to have set a new standard in your dealership experience! Safe travels in your Honda CR-V, and come see us again next time! - the Tom Wood Honda team

July 13, 2021

Agency treats us as treasured customers!! Quality service, comfortable waiting area with staff being friendly and accommodating. A location for purchasing and servicing our quality Honda.. More

by danice.ret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Brant
Jul 13, 2021 -

Tom Wood Honda responded

Thank you for reviewing Tom Wood Honda, Danice! We're glad we could make your recent service visit a pleasant one. We appreciate your kind words and look forward to working with you again down the road!

July 03, 2021

Friendly and professional. They got me in and out in a very timely manner. Thank you More

by pastor19620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 04, 2021 -

Tom Wood Honda responded

Thanks for dropping by to leave us a review - the entire team here at Tom Wood Honda sincerely appreciates it! Safe travels, and come back again next time!

July 03, 2021

Service Department is terrible. No communication and unnecessary waits for common parts. Do not take your Car there for Service. More

by troy.swafford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Dalbey
Jul 19, 2021 -

Tom Wood Honda responded

Troy - we strive to provide communicative and efficient care to our guests, and I'm very sorry to hear that wasn't clear during your recent visit. I will pass this feedback along so we can work to improve our customer experience going forward - and I also invite you to give me a call if you'd like to have a conversation. I am eager to address your concerns. Best, Brandon Dalbey - Service Manager - 765-203-0993

June 22, 2021

This place is very nice and costumer service is the best Christian Brantlinger was the advisor that came to greet me and we had scheduled the oil change for the next week but he was able to make arrangeme More

by john.truitt35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 23, 2021 -

Tom Wood Honda responded

Thank you for the great review, John! It is terrific to hear that you had such a positive experience with Chrisitan and the team. We hope to see you again at Tom Wood Honda!

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