Tom Wood Honda - Service Center

Everything was ok, but low tire pressure light came on the next day, thought that would hv been checked the next day, thought that would hv been checked More

Considerate and knowledgeable staff make a service appointment pleasant. Efficient teamwork and done right service. appointment pleasant. Efficient teamwork and done right service. More

They had my car for a week and a half and we had to call 91 times every single day to be in touch with the money to figure out what was going on with our vehicle 91 times every single day to be in touch with the money to figure out what was going on with our vehicle More

My Pilot wouldn’t start one morning. Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet the tow service came from Muncie, drove to New Castle to get my car, took it to Anderson, then went back to Muncie! After 24 hours of no communication my husband went to Tom Wood. They had no idea who the car belonged to or why it was there. They did not have a loaner car so we had to rent a car for me to get to work. 2 days later I called them for an update. The mechanic didn’t know the problem yet but would be working Saturday to finish it. I called on Saturday and discovered the mechanic wasn’t working and no one else could work on it. Late Monday afternoon I was told I could finally get my car. Turns out the car just needed to be jumped. Tom Wood had my car for 7 days, I paid $300 for a rental to find out it just needed to be jumped!! I was so disappointed in that customer service! It seems Tom Wood knew it was warranty work and could have cared less in true customer service. More

Great customer service, professional friendly. Lots of availability. They make things very easy. I will continue to use them. Lots of availability. They make things very easy. I will continue to use them. More

Poor communication about status of our vehicle. Was scheduled for 8am and didn’t get completed until 4:30pm, just a normal oil change and tire rotation. The service tech that was supposed to take c Was scheduled for 8am and didn’t get completed until 4:30pm, just a normal oil change and tire rotation. The service tech that was supposed to take care of it quit that day and the other tech knew my keys were on his desk and not even entered in the system to be serviced. He told me this after I called at 3pm to find out why no one called around noon when we were supposed to have it back. This is not the first time communicating has been terrible. I will not return any longer, I’ll drive all the way to Richmond Indiana where I bought it instead, they are terrific there! More

I have been buying cars from Anderson since 2000 , 5 cars total 9 Honda since 1994. total 9 Honda since 1994. More

Very professional, awesome service. Even washed my vehicle to my surprise. Everyone I came into contact with was very helpful and genuinely cared. Love the quick professional service. Thank you vehicle to my surprise. Everyone I came into contact with was very helpful and genuinely cared. Love the quick professional service. Thank you More

Having a simple oil change at Tom Wood Honda was so easy, from booking online to the pleasant comfortable waiting area while service was done. It didn’t take long, and service personnel explained everything from booking online to the pleasant comfortable waiting area while service was done. It didn’t take long, and service personnel explained everything clearly so that I am confident the job was well done as always. More

We are very unhappy with the Service Dept. I called one week ahead to schedule an appointment. I explained 3 issues we were experiencing with our vehicle. The 3 issues were 1) the lane departure was not wo week ahead to schedule an appointment. I explained 3 issues we were experiencing with our vehicle. The 3 issues were 1) the lane departure was not working consistently 2) the automatic bright lights were no longer working 3) emergency update that was to be completed by Feb 22 could not be completed following the instructions given via email. Update showed completed when I followed the instructions, but “Install Only” was not an option to show as completed. We scheduled our appointment for 1:00 pm. When we arrived and checked in at 1:00 pm for our appointment we were told the 2 technicians that did the type of work that we needed done had both just left for lunch. We did not understand why they would have scheduled us for 1:00 if that is when the technicians were going to be out for lunch. We were told it would take about 1-1 1/2 hours. We left to walk over to get something to eat while we waited for the service to be completed. We received a call that they were done with our vehicle. They informed us 1) the lane departure is inconsistent due to the type of roads 2) the instruction for the automatic bright lights would be in our manual per the technician. The service representative said he tried to look for it in the manual, but could not find the information. I asked the rep if the tech made the correction. The rep said no the tech did not because he was busy working on a couple of other vehicles. 3) the emergency update it was stated had been updated, which is what I had seen when I completed it. However, the instructions also stated “Install Only”. We were not happy with having an appointment and having to wait for service tech to return back from lunch. Not happy with the response of the issue with the automatic bright lights. We felt the service tech could have fixed the issue and also showed or told us or the rep where to find it in the manual. It was just not a very good experience for us. We had been very pleased with Corey who sold us the vehicle, we love our vehicle, but now we are concerned if this is the type of service we can expect to receive from Honda. More