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Tom Wood Honda - Service Center

Anderson, IN

4.1
269 Reviews
Call Service Center (765) 642-9991

269 Reviews of Tom Wood Honda - Service Center

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July 23, 2023

Called for service for Emissions System Problem message. They scheduled it for Saturday only to find out after they had the car that Diagnostic support was out on Saturday and they could not diagnose the p More

by Nevermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Report | Print
Jul 24, 2023 -

Tom Wood Honda responded

Nevermore, I apologize for the inconvenience you experienced with scheduling your service appointment. We strive to provide efficient and straightforward service, so it's disappointing to hear that we have left the wrong impression. I would like to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

July 15, 2023

When my car had to be serviced, Christian was fabulous and very helpful! They kept in contact with the process, very appreciative! More

by Cheryl Ashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinget
Report | Print
Jul 17, 2023 -

Tom Wood Honda responded

Cheryl, thank you for the review! We're glad to hear that Christian provided you with fabulous and helpful service. We appreciate your kind words and hope to see you again at Tom Wood Honda in the future!

June 26, 2023

Friendly staff. Clean. Needs to have a vending machine for customers who have to wait for a longer time More

by dturner1966
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Woman who checked me in and out
Report | Print
Jun 27, 2023 -

Tom Wood Honda responded

Thank you for your feedback. We appreciate your positive comments about our friendly staff and clean environment. We have made note of your suggestion regarding a vending machine, and we will definitely consider it moving forward. If there's anything else we can do to improve your visit, please let me know. Thank you, Damien Richardson - General Manager - 765-203-0015

February 23, 2023

Won’t go back for service. They tried to up-sell me for services adding up to more than 2,000. Disrespectful More

by Brcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve, Brandon Dalbey
Report | Print
Feb 23, 2023 -

Tom Wood Honda responded

We apologize for upsetting you, that was not our intent. When we inspect a vehicle we will note and present any recommended work to keep your car in good safe running condition. It is your choice to accept or decline these services but it is our responsibility to make you aware of the issues. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

January 24, 2023

Good work on my car but slow finalizing paperwork. Was there 40 longer than necessary. More

by mrrichardstrange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was there Saturday. Don’t know the names.
Report | Print
Jan 25, 2023 -

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

Jan 26, 2023 -

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

October 05, 2022

The staff is horrible with communication they’re not very good with time management with your vehicle More

by jcolvin198032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Oct 05, 2022 -

Tom Wood Honda responded

We strive to deliver timely and responsive assistance and I'm very sorry if we've missed the mark. If you're willing, I would like to discuss your experience with you further to see how we can make improvements for all our customers. Please give me a call when you get a chance. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

September 19, 2022

Super friendly service and my car was done so quickly. This was my first time going to this location and was very pleased. More

by Sherbear430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Report | Print
Sep 19, 2022 -

Tom Wood Honda responded

We were delighted to welcome you for your first visit! Thank you for choosing Tom Wood Honda and for sharing your positive experience. See you next time!

September 01, 2022

Staff very professional. Unfortunately, to fix a tire that had a nail in it was 3 hours. I had appt. So I think the time it took was extreme. More

by belleirwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Report | Print
Sep 01, 2022 -

Tom Wood Honda responded

While I appreciate you giving our staff your kudos, I'm sorry that your visit lasted longer than expected. We certainly strive for a more timely experience and will discuss this feedback together as a team. If there is anything else I can do for you, please reach out. Dennis McHarry - Service Manager - 765-203-0993

August 04, 2022

High prices Very small regard for customers. I will never go there again nor would I recommend them to anyone. More

by skgebellShaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collin
Report | Print
Aug 09, 2022 -

Tom Wood Honda responded

It's hard to hear we've lost your business. We make a sincere effort to keep our costs reasonable for our guests and reflective of the quality of our work and the products we use. We're always happy to provide a quote first so that you can make decisions best suited for your budget and if we left you with a different impression, I apologize. I will be discussing this feedback with my team so we can work towards elevating our services moving forward. If there is anything else I can do for you, please reach out. Best, Dennis McHarry - Service Manager - 765-203-0993

July 22, 2022

Service was done per Honda recall dropped car off the then dropped me off at work and the returned my car More

by 61lgerber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Report | Print
Jul 22, 2022 -

Tom Wood Honda responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Tom Wood Honda team. Drive safely, and we hope to see you back!

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