Tom Wood Honda - Service Center

The staff is horrible with communication they’re not very good with time management with your vehicle good with time management with your vehicle More

Super friendly service and my car was done so quickly. This was my first time going to this location and was very pleased. This was my first time going to this location and was very pleased. More

Staff very professional. Unfortunately, to fix a tire that had a nail in it was 3 hours. I had appt. So I think the time it took was extreme. Unfortunately, to fix a tire that had a nail in it was 3 hours. I had appt. So I think the time it took was extreme. More

High prices Very small regard for customers. I will never go there again nor would I recommend them to anyone. I will never go there again nor would I recommend them to anyone. More

Service was done per Honda recall dropped car off the then dropped me off at work and the returned my car then dropped me off at work and the returned my car More

Was able to get oil change with walk in and I very much appreciated that. appreciated that. More

Everything was ok, but low tire pressure light came on the next day, thought that would hv been checked the next day, thought that would hv been checked More

Considerate and knowledgeable staff make a service appointment pleasant. Efficient teamwork and done right service. appointment pleasant. Efficient teamwork and done right service. More

They had my car for a week and a half and we had to call 91 times every single day to be in touch with the money to figure out what was going on with our vehicle 91 times every single day to be in touch with the money to figure out what was going on with our vehicle More

My Pilot wouldn’t start one morning. Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet the tow service came from Muncie, drove to New Castle to get my car, took it to Anderson, then went back to Muncie! After 24 hours of no communication my husband went to Tom Wood. They had no idea who the car belonged to or why it was there. They did not have a loaner car so we had to rent a car for me to get to work. 2 days later I called them for an update. The mechanic didn’t know the problem yet but would be working Saturday to finish it. I called on Saturday and discovered the mechanic wasn’t working and no one else could work on it. Late Monday afternoon I was told I could finally get my car. Turns out the car just needed to be jumped. Tom Wood had my car for 7 days, I paid $300 for a rental to find out it just needed to be jumped!! I was so disappointed in that customer service! It seems Tom Wood knew it was warranty work and could have cared less in true customer service. More