Tom Wood Honda - Service Center

Tom Wood Honda responded

Cheryl, thank you for the review! We're glad to hear that Christian provided you with fabulous and helpful service. We appreciate your kind words and hope to see you again at Tom Wood Honda in the future!

Tom Wood Honda responded

Thank you for your feedback. We appreciate your positive comments about our friendly staff and clean environment. We have made note of your suggestion regarding a vending machine, and we will definitely consider it moving forward. If there's anything else we can do to improve your visit, please let me know. Thank you, Damien Richardson - General Manager - 765-203-0015

Tom Wood Honda responded

We apologize for upsetting you, that was not our intent. When we inspect a vehicle we will note and present any recommended work to keep your car in good safe running condition. It is your choice to accept or decline these services but it is our responsibility to make you aware of the issues. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

Tom Wood Honda responded

We strive to deliver timely and responsive assistance and I'm very sorry if we've missed the mark. If you're willing, I would like to discuss your experience with you further to see how we can make improvements for all our customers. Please give me a call when you get a chance. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Tom Wood Honda responded

We were delighted to welcome you for your first visit! Thank you for choosing Tom Wood Honda and for sharing your positive experience. See you next time!

Tom Wood Honda responded

While I appreciate you giving our staff your kudos, I'm sorry that your visit lasted longer than expected. We certainly strive for a more timely experience and will discuss this feedback together as a team. If there is anything else I can do for you, please reach out. Dennis McHarry - Service Manager - 765-203-0993

Tom Wood Honda responded

It's hard to hear we've lost your business. We make a sincere effort to keep our costs reasonable for our guests and reflective of the quality of our work and the products we use. We're always happy to provide a quote first so that you can make decisions best suited for your budget and if we left you with a different impression, I apologize. I will be discussing this feedback with my team so we can work towards elevating our services moving forward. If there is anything else I can do for you, please reach out. Best, Dennis McHarry - Service Manager - 765-203-0993

Tom Wood Honda responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Tom Wood Honda team. Drive safely, and we hope to see you back!

Tom Wood Honda responded

We're thrilled that we could accommodate you here at Tom Wood Honda. We hope to see you again in the future!