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Tom Wood Honda - Service Center

Anderson, IN

4.1
264 Reviews
Call Service Center (765) 642-9991

264 Reviews of Tom Wood Honda - Service Center

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January 23, 2024

Great service. Jonathon got my car in for a routine oil change. Had a bit of a wait with a lot of customers arriving but it was still as good as I always expect and More

by marita
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon
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Jan 23, 2024 -

Tom Wood Honda responded

We're glad to know you had a great experience with our service team at Tom Wood Honda! We always aim for efficiency and we appreciate your patience during the busy times. Enjoy that clean car, and see you next time when it's due for another check-up!

December 31, 2023

Everyone here is so nice. There service department is top notch. Pleasure to do business her! More

by Bg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jan 02, 2024 -

Tom Wood Honda responded

It's a pleasure to do business with you as well here at Tom Wood Honda! Thank you for your support and five-star review.

December 21, 2023

The communication with this dealer was very poor. I was never called about my vehicle and upon calling with questions, I never got my questions answered either. This was disappointing considering it More

by Amk012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
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Dec 22, 2023 -

Tom Wood Honda responded

I'm sorry to read about your experience with us. It's crucial for us to maintain open and timely communication with our customers, especially during a repair process. I apologize if we fell short of this expectation in your case. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

November 05, 2023

Had appointment waited 2hrs before they started did not have filter was to check coolant and obviously did not light is remaining on. I need a call about this More

by annaselvidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Brant
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Nov 06, 2023 -

Tom Wood Honda responded

Anna, I'm sorry to read about your recent experience with us. It's important that we meet our customers' expectations and it sounds like we fell short in this instance. We'd appreciate the opportunity to discuss this further and find a resolution for you - please reach out at your earliest convenience. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

September 29, 2023

I have always had good service here. The techs fix my car and keep it in great shape. Jason did a really good job of keeping me informed of what my car needed to be fixed, even when he h More

by daisy21gabbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Tom Wood Honda responded

We're glad to know that you've consistently received good service at Tom Wood Honda! It's great to see Jason was able to keep you well-informed about your car needs. We'll be sure he gets the recognition he deserves for his efforts. Safe travels!

July 23, 2023

Called for service for Emissions System Problem message. They scheduled it for Saturday only to find out after they had the car that Diagnostic support was out on Saturday and they could not diagnose the p More

by Nevermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
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Jul 24, 2023 -

Tom Wood Honda responded

Nevermore, I apologize for the inconvenience you experienced with scheduling your service appointment. We strive to provide efficient and straightforward service, so it's disappointing to hear that we have left the wrong impression. I would like to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

July 15, 2023

When my car had to be serviced, Christian was fabulous and very helpful! They kept in contact with the process, very appreciative! More

by Cheryl Ashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinget
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Jul 17, 2023 -

Tom Wood Honda responded

Cheryl, thank you for the review! We're glad to hear that Christian provided you with fabulous and helpful service. We appreciate your kind words and hope to see you again at Tom Wood Honda in the future!

June 26, 2023

Friendly staff. Clean. Needs to have a vending machine for customers who have to wait for a longer time More

by dturner1966
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Woman who checked me in and out
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Jun 27, 2023 -

Tom Wood Honda responded

Thank you for your feedback. We appreciate your positive comments about our friendly staff and clean environment. We have made note of your suggestion regarding a vending machine, and we will definitely consider it moving forward. If there's anything else we can do to improve your visit, please let me know. Thank you, Damien Richardson - General Manager - 765-203-0015

February 23, 2023

Won’t go back for service. They tried to up-sell me for services adding up to more than 2,000. Disrespectful More

by Brcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve, Brandon Dalbey
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Feb 23, 2023 -

Tom Wood Honda responded

We apologize for upsetting you, that was not our intent. When we inspect a vehicle we will note and present any recommended work to keep your car in good safe running condition. It is your choice to accept or decline these services but it is our responsibility to make you aware of the issues. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

January 24, 2023

Good work on my car but slow finalizing paperwork. Was there 40 longer than necessary. More

by mrrichardstrange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was there Saturday. Don’t know the names.
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Jan 25, 2023 -

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

Jan 26, 2023 -

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

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