Tom Wood Honda - Service Center

Brakes update Originally i sent a review about my Jeep Patriot that I have had only 1 month. I had a Problem with brakes which I found out was not covered. However Originally i sent a review about my Jeep Patriot that I have had only 1 month. I had a Problem with brakes which I found out was not covered. However my husband received a call from Abbey who spoke to manager CJ Wahl who approved fixing my brake pads,and needed cleaning of drums. Thanks guys for the outstanding customer service. I love my Jeep. It was a mother's day present from my husband. Tom Wood in Anderson cares about their customers! More

Service Person that was my service advisor was the most professional that I have seen in a service shop. He kept me advised as to where they were at with my v Person that was my service advisor was the most professional that I have seen in a service shop. He kept me advised as to where they were at with my vehicle and that I was doing OK. He has me hooked on your service department. More

Quick and easy Service was timly and responsible. Greg was great to deal with and would recommend this facility. The building has a quiet and comfortable waiting ro Service was timly and responsible. Greg was great to deal with and would recommend this facility. The building has a quiet and comfortable waiting room. More

Always a positive experience I was in for an air conditioning problem. This is the first time I've been in for service in the new building it's beautiful with a very comfortable L I was in for an air conditioning problem. This is the first time I've been in for service in the new building it's beautiful with a very comfortable Lounge with all the amenities. My service rep told me it would be approximately an hour and he was right on the money. He was very professional and courteous. Overall it was a very positive experience More

fantastic service and fhe best waiting area This dealership is state f the art top notch wait area got two waiting rooms upstairs and down awesome coffee machine flat screen tv and big overlook This dealership is state f the art top notch wait area got two waiting rooms upstairs and down awesome coffee machine flat screen tv and big overlook of dealership service centet awsome place ots like a five star hotel bathroom s ate staye the art im a customer for life. More

Honda Crosstour brake and tire replacement. Hello, Great service experience. My car was repaired and drives perfect. Counld not be happier. We always complain when we feel we have been chea Hello, Great service experience. My car was repaired and drives perfect. Counld not be happier. We always complain when we feel we have been cheated. But fail to give prase when a job is done right. Date of service Tuesday September 23rd. Well done "Tom Wood Service" Jeff Shore More

Making routine maintenance painless You couldn't ask for better service than these guys! Great attention to detail, quality products, professional, courteous, friendly AND they keep my c You couldn't ask for better service than these guys! Great attention to detail, quality products, professional, courteous, friendly AND they keep my car tidy while servicing...and really, who doesn't love receiving their car from service freshly washed!? The waiting area is well thought, covering the needs of just about any customer...wifi, beverage selection, television, CURRENT magazines, etc. Tom Wood Honda in Anderson is nipping in the bud later this year the only drawback they have: location. Can't wait until their new digs are open, south of town! Keep up the great work! More

Service experience We had our oil changed and tires rotated. While we waited we enjoyed a customer appreciation luncheon. Service was prompt and friendly. We've purch We had our oil changed and tires rotated. While we waited we enjoyed a customer appreciation luncheon. Service was prompt and friendly. We've purchased several cars from this dealership. More

I bought a used Accord for my college-age daughter from a reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My backgrou reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My background in electrical engineering and my prior experience with SRS systems made me pretty sure that the two things were related. Sure enough, I was able to extract the "trouble code" from the SRS computer and it indicated a driver'a side seat belt buckle failure. What this really means is that the little micro-switch inside the buckle assembly was stuck. This is apparently a common issue. I took the buckle assembly off of the seat and took it apart. Sure enough, it looked like someone had spilled a soft drink on it, and the little switch plunger was stuck in the "latched" position. I cleaned it up and plugged it in...voila! The fasten seat belt light came on and worked properly when the buckle was actuated! Unfortunately, the SRS light also stayed on. After some internet research, I found that some SRS lights can be reset by a user procedure, and some must be taken to a dealer. Of course, mine is the latter. I called Tom Wood Honda to see how much they charge to simply reset my SRS light. I told the service person (Brian) the above story. He said they would do it for free, if that's all that it needed. I made the appointment for 8:00 am on 12/20/2013. When I arrived, I pulled the car into the service bay, got out, and told the service tech that I had an 8:00 am appointment to have my SRS light reset. Brian said "Ok". He didn't say another word for the next 5 minutes or so as he took down the VIN number and mileage, and generated the appropriate paperwork (it was rather awkward silence). Finally, he said it would be a few minutes. I had to ask where the customer lounge was. I wasn't offered coffee or anything. About 15 minutes later, Brian entered the lounge and presented me with an estimate for $182 to replace the buckle assembly, because the SRS computer was still throwing the "driver'a side seat belt buckle failure" code. I told him that I'd fixed the buckle and that I knew it was working, because the seat belt light on the dash was working. He shrugged and said, "that's the error code, so it must still be bad". I asked him how much the part cost, and told him I'd replace it myself. Their price for the buckle was $87. I told him that I'd find one at a salvage yard. He then presented me with a BILL for $48 to cover the "diag". I was furious. I gave him authorization to reset the light...he said they would so that for free. Why the bill? After I put up a fuss, he discarded the bill, and I left (in a rather sour mood). Here's the kicker. As I pulled out of their lot, I looked down at the dash AND THE SRS LIGHT WAS OFF! They had reset the SRS light, cleared the trouble code, AND THEN tried to lure me into an unnecessary $182 repair! Beware of these people. They are liars and snakes. More