Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
262 Reviews of Tom Wood Honda - Service Center
Sort by
August 30, 2017
Friendly staff but didn't get the service I requested I made an appt for an oil change and tire rotation. The staff was very friendly and helpful however when I got home and looked over the paperwork I I made an appt for an oil change and tire rotation. The staff was very friendly and helpful however when I got home and looked over the paperwork I was given the tire rotation wasn't done. I called the office and scheduled another appointment to get that done. He apologized and was polite. I thought the customer service was great but am a little aggravated I have to make another appt to finish the service that should have been done the first time. More
by daisygirl
Employees Worked With
Unknown
August 30, 2017
Service Went in for scheduled oil change. Advised of an issue with LF tire losing air. Oil change went well, TPMS had to be removed, resealed and reinstalled. Went in for scheduled oil change. Advised of an issue with LF tire losing air. Oil change went well, TPMS had to be removed, resealed and reinstalled. $25 charge. Great service overall. More
by Rick Seconds
Employees Worked With
Brandon Dalbey
August 19, 2017
not sure I would at this point In the past I have been very happy with TWH. This visit was for an oil change and need the battery checked - assuming I would need a new one. While In the past I have been very happy with TWH. This visit was for an oil change and need the battery checked - assuming I would need a new one. While my car was at TWH the front L axle broke, then a bolt broke... .. when I picked up my car, there was a piece on the inside door that was "popped out", grease on my floor mat. Also, the tires were to be aligned... car still shakes at 55mph. I realize some things can't be helped...but was very disappointed this time.... seem I should have had a discount on something. More
by noscreenname
Employees Worked With
would rather not say
August 02, 2017
Great team there ! Always a great experience ! Greg is always great and ensues complete satisfaction . The entire team in service is great , car was with service is ni Always a great experience ! Greg is always great and ensues complete satisfaction . The entire team in service is great , car was with service is nice and competitive pricing . More
by Mike p
Employees Worked With
Greg
June 27, 2017
Brakes update Originally i sent a review about my Jeep Patriot that I have had only 1 month. I had a Problem with brakes which I found out was not covered. However Originally i sent a review about my Jeep Patriot that I have had only 1 month. I had a Problem with brakes which I found out was not covered. However my husband received a call from Abbey who spoke to manager CJ Wahl who approved fixing my brake pads,and needed cleaning of drums. Thanks guys for the outstanding customer service. I love my Jeep. It was a mother's day present from my husband. Tom Wood in Anderson cares about their customers! More
by Closeness50
Employees Worked With
Abbey and CJ Wahl
June 22, 2017
Service Person that was my service advisor was the most professional that I have seen in a service shop. He kept me advised as to where they were at with my v Person that was my service advisor was the most professional that I have seen in a service shop. He kept me advised as to where they were at with my vehicle and that I was doing OK. He has me hooked on your service department. More
by Bill 194
Employees Worked With
can't remember his name. Young man. I who also like to mention Zack Watters as he helped in my purchasing my vehicle. he really knew everything about the car and was very up beat all the time. best salesperson I have ever dealt with.
June 21, 2017
Quick and easy Service was timly and responsible. Greg was great to deal with and would recommend this facility. The building has a quiet and comfortable waiting ro Service was timly and responsible. Greg was great to deal with and would recommend this facility. The building has a quiet and comfortable waiting room. More
by Chris
Employees Worked With
Greg
June 20, 2017
Tires My husband takes his car in for oil change and for them to look at his tire. They come back and say the tire is unrepairable. He needs to replace tire My husband takes his car in for oil change and for them to look at his tire. They come back and say the tire is unrepairable. He needs to replace tire and they are happy to give him prices! My husband refuses and goes directly to discount tire. They showed my husband where the nail is fixed it in 20 min for $18.00. Wondering if my "unrepairable" on my van would have been $18.00 as well.:( More
by Slongere
Employees Worked With
Travis Capps
June 18, 2017
Always a positive experience I was in for an air conditioning problem. This is the first time I've been in for service in the new building it's beautiful with a very comfortable L I was in for an air conditioning problem. This is the first time I've been in for service in the new building it's beautiful with a very comfortable Lounge with all the amenities. My service rep told me it would be approximately an hour and he was right on the money. He was very professional and courteous. Overall it was a very positive experience More
by Julesf
Employees Worked With
Service
August 25, 2015
fantastic service and fhe best waiting area This dealership is state f the art top notch wait area got two waiting rooms upstairs and down awesome coffee machine flat screen tv and big overlook This dealership is state f the art top notch wait area got two waiting rooms upstairs and down awesome coffee machine flat screen tv and big overlook of dealership service centet awsome place ots like a five star hotel bathroom s ate staye the art im a customer for life. More
by Roxxie 17
Employees Worked With
jerry dimmons
